JP6 electronics problems - not a happy (UK) chappy!

[paranoid70]

You may also want to consider calling up the seller and asking him why he sold you a guitar that has these issues. I am a mellow type guy myself, but I hate being taken advantage of. Perhaps he may help you get it repaired.... 50/50 ? I don't know, but I would try something.

 

[whitestrat]

Having in all innocence started a thread hoping to find a solution to the problems I'm having with my JP6's electronics and in the light of the scorn and derision that said thread has created, I feel compelled to make a follow up post, a right to reply if you will, please bear with me.

Hey King Stubby, sorry man, I hope you don't get the wrong idea about this place. The reason why we reacted as such was mainly because yours isn't the first thread to post such questions, and I guess many of us are getting tired of having to constantly recite the same thing: "Talk to Customer Service". No one's pinopinting you directly, nor are we singling you out for this one thread. It's having to address countless such threads that's wearing us down.

When I first joined, I did the same thing about my JP6. But my situation wasn't as bad, and I managed to solve the problem. But I got a PM requesting a rewording of my post title to make it sound less hostile, which was fine with me. I do understand that for PR terms on a search engine, it's not a good thing to have so many accounts of PROBLEMS with EBMM guitars popping out.

I know this is one of your first threads in this place, and I'm sorry if the impression hasn't been rosy. Please, feel free to stick around and mingle. You'll find that there are many people here willing to help for most problems, and you'll find that this is a cool place to hang out.

 

[DaveB]

Hey King Stubby,

My name is Dave Barlow and I own Machinehead in Hitchin.

The best way to resolve your problem is to contact Pete Lunney at Strings & Things in the UK. If you need the contact number then call me at the store - contact details are in my signature.

I'm sure they can resolve this problem and you'll realise why so many people on here are so into their EBMMs.

Dave

 

[Beth]

King Stubby, try removing the battery box from the cavity (carefully!) and check the contact points of the "L" and "7" of the battery box. If the corners of the L and the & are not making contact, it could cause intermittent battery operation. You can simply bend them in more to make better contact. If this or any of the other witch doctor remedies don't work, contact DaveB or Strings and Things and someone should be able to help you out.

 

[dstockden]

King Stubby, try removing the battery box from the cavity (carefully!) and check the contact points of the "L" and "7" of the battery box. If the corners of the L and the & are not making contact, it could cause intermittent battery operation. You can simply bend them in more to make better contact. If this or any of the other witch doctor remedies don't work, contact DaveB or Strings and Things and someone should be able to help you out.

you knowing stuff like that is why you And Jodi have such a following Beth! Girls who know stuff about guitars are sexy!

 

[DaveB]

Girls who stuff their faces with too much food are sexy....

Blank

Enjoy!

Dave

 

[Big Poppa]

Thanks for your input

 

[floyd99]

i agree with king stubby and phantom totally.

One of the reasons I like this forum is the fact that EB staff frequent it. That to me is great service. BUT, in this instance I was slightly taken back by BigPoppa's response.

The original post was in no way harsh or having a go at EMBB.. he was simply asking for help and I would do exactly the same and have worded it no different. In fact the only wording that in any way showed dissatisfaction was the subject line, and even that wasn't that bad.

I feel your pain dude - I'm in Australia. US based companies often underestimate how hard it is to get support for a product when you are so far away. Even phoning customer service is a rather large ordeal, time differences and overseas charges. I had an issue with a Fulltone pedal and they said "return it and we'll fix it"... i'm like, um I dont think so - it'll cost me a fortune in postage and i'll be without the unit for at least 3 months simply due to shipping and customs delays.

Just like you, when I have an issue, I go to the forums. If I can get some guidance on things I can check/do myself, then that's entirely the reason for forums to exist and is one of the reasons I love them. If going to the distributor is the only solution AFTER that, then that's what I'll do.. but for me, that is difficult as the distributor for EB is a few thousand km's away and EB dealers over here are few and far between

Even IF the original post was slightly deflamatory towards EB (which it wasn't in any way), there's absolutely nothing wrong with that. That's the nature of the internet and forum beast - anyone can say anything and they're within their right to. If the post is factually incorrect then sure, have a go at them, but in this case it wasn't and he was simply asking for help.

Hope you sort out your issue dude! Keep us posted!

 

[Jimmyb]

Charlie,

I know that it's a real pain getting a new (to you) guitar and having it be less than perfect for you in your expectations. To be completely honest though, whilst I have sympathy with your plight, I do feel that you could have phrased your initial query in a different way.

Using emoticons, such as 'angry face' or the like can sometimes convey a different sentiment than you may have wished to imply in your post. That can colour the responses of people before they have even read a word.

CS issues on a non-home country product can be quite difficult to deal with, but in the case of the UK, we have Strings & Things that can take a look at it. It won't be covered by the warranty, but then again, it is a 3 year old guitar.

If I were you, I would also contact the guy who sold it to you and mention the problem to him, at least offer him the chance to rectify things as well.

 

[Big Poppa]

Ffloyd

If you read this you can see that some think he came on strong and you dsidnt. nature of words.

I actually do understand and wish I could make things easier for people abroad.

I guess the biggest thing is that everybody has a natural tendency to want things their way. I am guilty of this. In this instance i will pay my people and spend 7 days a week here answering nearly any questikon and show protos and history photos I just have two rules and for some reason that is hard for people to grasp.


You like to go directly to CS forums when you have an issue. WOuld you consider trying a different tact and going to commited people that want to help you that are part of our international CS structure?
I spend a ton of money in CS iF I didnt then the forum would be a CS forum. If you would prefer maybe we would sit out for a month and let the cs threads take over and see which forum people like better. This is not a "Ill take may ball (no pun intended) and go home" threat but an illustration of how we would like the forum we pay for to be.

 

[king_stubby]

Oh dear, what have I started?

I think the worst thing about my JP6 going belly-up when it did was that it was just before the weekend, I had a gig to play on the Saturday and a rehearsal on the Sunday all of which I had to approach with a less than well guitar, I got through it all by the way thanks to the JP having two outputs....which is nice! but of course, being the weekend, customer support was closed, the only avenue of available help I had to approach was indeed this forum, hence my post.

However yesterday (Monday) I got in touch with Srings & Things in Shoreham (UK) and there I spoke to a wonderfully helpful guy called Nick Clubb he spoke softly to me in words which I could understand and assured me that the guitar could be easily fixed, all I had to do was ship it to him and they'd do their best to sort it out at the most reasoable price possible. I can't thank Nick enough for his time, patience, helpfulness and soothing bedside manner, I felt so much better about the situation after talking with him.

However, I then received a reply to an email I'd sent to EBMM support in the States. This came from another supremely helpful individual by the name of Dan McPherson he told me that judging by the symptoms my guitar was exhibiting, his best advice would be to replace the entire output unit. He agreed to ship the unit to the UK and it has to be said that the price was nowhere near as frightening as I had expected. Again, although via email this time, the helpfulness Dan tendered me was above and beyond the call of duty and I am writing this now to express my appreciation of said fact.

So whilst my guitar is still a very sick beast indeed, relief is at hand and hopefully it will be well again soon.

Although I did think that BP's initial post in response to my cry for help was a bit on the defensive/hostile side, having just experienced EBMM customer support first hand, I can perhaps understand more clearly why BP felt the need to chastise me in the manner which he did.

I now have two first class contacts both here in the UK and the US, either one I wouldn't hesitate to approach should I have any other issues with my guitar, they would be my first port of call now rather than bowling up like Mr Angry to this exceptional forum.

As a result of my dealings with EBMM CS I have now ammended the title and emoticon of my initial thread which I hope meets with approval from certain sectors! and I'd also lke to thank from the bottom of my heart all those contributers who offered advice, sympathy and understanding....you guys!

So, touch wood, this story will have a happy ending, the JP6 will once again be in the peak of health and my love affair with it will resume, it is after all probably the best guitar in the World!!

Love and Peace, Charlie.

2006 JP6 (loaded less the inlays) - on the road to recovery

 

[Big Poppa]

Charlie

Im so happy that things worked out....I m sorry if I offended you in the process.....stick around you fit in great!

 

[Jimmyb]

Charlie,

I'm really glad that things have worked out for you with this one. It (hopefully) shows that good CS runs right to the heart of EBMM. I think other circumstances on the forum may have contributed to some of the 'hostility' that was shown in the thread, but all of these guys are a really great bunch (except for me, I'm a bit of a toss-pot ) and hopefully you'll give them the benefit of the doubt and hang around here.

 

[Jimmyb]

Charlie

Im so happy that things worked out....I m sorry if I offended you in the process.....stick around you fit in great!

I thought you were supposed to be arrogant?

 

[king_stubby]

all of these guys are a really great bunch (except for me, I'm a bit of a toss-pot )

A toss-pot? never....you sir are an inspiration, in fact I was so inspired by your avatar that I decided to change mine as well, if monkey likey then Flat Eric likey too (UK humour with a 'u' ) what do you reckon?

Thanks for all your support though, much appreciated and thanks BP for the kind words, I am humbled by your magnaminity.

Peace - Charlie.

 

[paranoid70]

I am humbled by your magnaminity.

Peace - Charlie.

I am humbled by your vocabulary.

(I need to start working big words into my everyday language.)

 

[colinboy]

Amen!

 

[Spudmurphy]

King Stubby - you're not that far away from me and if you have any guitar related problems in the future I can suggest 2 posabilities?
1) Come over to Cardiff and I'll introduce you to the guy who owns Cardiff Guitars (an authorised EB dealer) he's good at guitar fixes!

2) Come over to Cardiff and I'll introduce you to one of the best Luthiers in the UK - he can fix anything!!!

Hell come over to Cardiff anyway and have a beer !!

 

[floyd99]

Ffloyd

If you read this you can see that some think he came on strong and you dsidnt. nature of words.

I actually do understand and wish I could make things easier for people abroad.

I guess the biggest thing is that everybody has a natural tendency to want things their way. I am guilty of this. In this instance i will pay my people and spend 7 days a week here answering nearly any questikon and show protos and history photos I just have two rules and for some reason that is hard for people to grasp.


You like to go directly to CS forums when you have an issue. WOuld you consider trying a different tact and going to commited people that want to help you that are part of our international CS structure?
I spend a ton of money in CS iF I didnt then the forum would be a CS forum. If you would prefer maybe we would sit out for a month and let the cs threads take over and see which forum people like better. This is not a "Ill take may ball (no pun intended) and go home" threat but an illustration of how we would like the forum we pay for to be.

Thanks BP, I appreciate your response - and thanks for understanding a bit about my point of view.

I do understand your angle as well, and you make a valid point.. these particular forums are provided by EBMM, so you are within your rights to run them any way you want. I just thought you came on a little strong in this instance, and that's just my opinion. I thank you for frequenting here, it is nice to have someone who can answer queries with definitive and correct answers straight from the manufacturer.

I'm so envious of all you folk who live in the states anywhere near EBMM - I've seen the photo's of the bash that EBMM has occasionally thrown for forums members, and man would I love to go to that !! Very jealous.. that's the price I pay for living a million miles away I guess!! Us Aussies always miss out! lol

 

[Jimmyb]

A toss-pot? never....you sir are an inspiration, in fact I was so inspired by your avatar that I decided to change mine as well, if monkey likey then Flat Eric likey too (UK humour with a 'u' ) what do you reckon?

Thanks for all your support though, much appreciated and thanks BP for the kind words, I am humbled by your magnaminity.

Peace - Charlie.

Cool!

You can't go wrong with stuffed toys and guitars!!

It must be a Brit thing....

Just watch out for Spud, if you go to Cardiff, he'll try and brainwash you into buying an Albert Lee, they put strange things in the water over in the valleys