Just another great customer service experience

[nurnay]

I just wanted to pass along this experience. I ordered a tangerine pearl Big Al 4SSS through Bass Central a while back and it arrived the week before Christmas. Damaged. UPS had obviously tossed it around. The case label was coming off and the middle PU didn't work. I contacted Bass Central, they immediately issued a return label to send it in for repair. I didn't send it for a few days. EBMM emailed me to let me know they were making a new PU and would have it ready soon. Got an email yesterday saying they replaced both the bridge and middle PU's and fixed the case. They shipped it overnight, and it's now in my very happy hands in perfect working order.

Thanks to Grasshopper at Bass Central and Billy at EBMM for yet another great customer service experience. You have a customer for life.

 

[njhammer]

The awesomeness continues. Nice job CS... again.

 

[Rod Trussbroken]

.
EB CS...the best in the buisnness, hands down

 

[WillyD]

You're welcome and we're happy to assist!

 

[nhbassguitar]

That's some seriously good support. I think I'm starting to get the CS part of MM and the reasons for all the loyalty.

Is that Big Al # F44203? Pic still up at Basscentral? That's gotta be one of the coolest looking instruments I've ever seen. And there's a color that no matter where they put you on stage, you'll be noticed.

Congratulations on your new bass, but... now that you own it, you do realize your band's going to have to learn this song, right?

 

[nurnay]

That's some seriously good support. I think I'm starting to get the CS part of MM and the reasons for all the loyalty.

Is that Big Al # F44203? Pic still up at Basscentral? That's gotta be one of the coolest looking instruments I've ever seen. And there's a color that no matter where they put you on stage, you'll be noticed.

No, mine has a matching headstock. Crappy pic below.

 

[nhbassguitar]

That's so frickin' hot I don't know where to begin. It looks like it fell onto the comforter and it's looking at you and wants to...

Um, never mind.........

 

[fungus]

No, mine has a matching headstock. Crappy pic below.

omg..

 

[nurnay]

that's so frickin' hot i don't know where to begin. It looks like it fell onto the comforter and it's looking at you and wants to...

Um, never mind.........

lol