makama
Member
Please move or delete if this post is in the wrong spot or just plain wrong.
So I am new here, just signed up to the sight after pulling out my Axis from the closet and started feeling reminisent about my baby - (I am thinking of letting her go, hopefully to a good home, as my family could use some cash right now) - anyway - I have this great story to share about EB customer service.
I don't recall the exact reason why, but I contacted EB via email back in 97 or 98 (yes, internet was still infant back then, but did exist!) - and I remember asking for help about setting up the tremelo or something to do with the strings/floyd - but I do remember someone from EB emailing me back and being really helpful and understanding. Anyway - the best part is that a few weeks later I get a box in the mail from Ernie Ball - and inside is a hat, some kick ass stickers, and some other things - I think a t-shirt even and some strings even - and picks - anyway - it was such a suprise. I actually freaked out a bit becuase I thought I ordered something by mistake and will be charged for it all - but no - it was just a nice gesture from Ernie Ball. That always made a wonderful impression on my and the company and of course my guitar which I love to this day, even if it was in the closet for a few years - and even if I will depart with it soon - I will always have respect for this company for that little thing. I worked in customer service my whole life and while doing something small like this might not seem like a big deal - when it comes unsolicted and without any expectation, it can (and did) make a big difference and it is a gesture I respected and repeated. You can make a great product and have a following, but to be loyal - you need to have the service and dedication to the customer behind the product.
Okay - that is just my little story. I'm sure I didn't explain it very well, and again, it's most likely not the proper place for a post like this, so I do apologize.
Oh - and thank you for making my Axis
So I am new here, just signed up to the sight after pulling out my Axis from the closet and started feeling reminisent about my baby - (I am thinking of letting her go, hopefully to a good home, as my family could use some cash right now) - anyway - I have this great story to share about EB customer service.
I don't recall the exact reason why, but I contacted EB via email back in 97 or 98 (yes, internet was still infant back then, but did exist!) - and I remember asking for help about setting up the tremelo or something to do with the strings/floyd - but I do remember someone from EB emailing me back and being really helpful and understanding. Anyway - the best part is that a few weeks later I get a box in the mail from Ernie Ball - and inside is a hat, some kick ass stickers, and some other things - I think a t-shirt even and some strings even - and picks - anyway - it was such a suprise. I actually freaked out a bit becuase I thought I ordered something by mistake and will be charged for it all - but no - it was just a nice gesture from Ernie Ball. That always made a wonderful impression on my and the company and of course my guitar which I love to this day, even if it was in the closet for a few years - and even if I will depart with it soon - I will always have respect for this company for that little thing. I worked in customer service my whole life and while doing something small like this might not seem like a big deal - when it comes unsolicted and without any expectation, it can (and did) make a big difference and it is a gesture I respected and repeated. You can make a great product and have a following, but to be loyal - you need to have the service and dedication to the customer behind the product.
Okay - that is just my little story. I'm sure I didn't explain it very well, and again, it's most likely not the proper place for a post like this, so I do apologize.
Oh - and thank you for making my Axis
