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Ernie Ball Music Man Custom Design Experience

MM majesty no power

N

naklis

Member
Joined
Aug 28, 2024
Messages
16
Location
NEtherlands
Update:
After a week or two of very slow communication, they finally got back to me with a simple "your preamp is dead" and that i need to buy a new one. I told them that it is unacceptable with this price range to have issues like this and then the customer HAS to spend another 500-600 bucks for a new part and intallation since its completely MM's fault that this has happened. Its been a week since i have sent that email and still no response. So i am posting here and someone will hopefully see it. I dont think i will ever buy another MM product unfortunetally even tho i love my majesty.
Hello,
while i was playing my guitar started to deliver less and less sound. I went and got a new pack of batteries and replaced them and the guitar now wont power on at all. The led in the back doesnt even light up now. I tried to reset it with the 10 min cable in without batteries but still nothing. Changes cables, nothing, got another new pack of batteries, nothing. This is so fraustrating considering the price of that guitar. Ive tried to contact but the contact form doesnt work smh. Can someone help?
 
Last edited:
N

naklis

Member
Joined
Aug 28, 2024
Messages
16
Location
NEtherlands
Update:
The form still not working, i emailed them and no response yet..
I think its the pre-amp since its a V1
 
GWDavis28

GWDavis28

Well-known member
Joined
Jun 23, 2003
Messages
12,710
Location
Mass
naklis said:
Update:
The form still not working, i emailed them and no response yet..
I think its the pre-amp since its a V1
Click to expand...
They are closed on the weekends, so hopefully they'll get back to you.

Good luck, Glenn |B)
 
N

naklis

Member
Joined
Aug 28, 2024
Messages
16
Location
NEtherlands
Update:
After a week or two of very slow communication, they finally got back to me with a simple "your preamp is dead" and that i need to buy a new one. I told them that it is unacceptable with this price range to have issues like this and then the customer HAS to spend another 500-600 bucks for a new part and intallation since its completely MM's fault that this has happened. Its been a week since i have sent that email and still no response. So i am posting here and someone will hopefully see it. I dont think i will ever buy another MM product unfortunetally even tho i love my majesty.
 
tbonesullivan

tbonesullivan

Well-known member
Joined
Aug 24, 2012
Messages
2,411
Location
New Jersey
naklis said:
Update:
After a week or two of very slow communication, they finally got back to me with a simple "your preamp is dead" and that i need to buy a new one. I told them that it is unacceptable with this price range to have issues like this and then the customer HAS to spend another 500-600 bucks for a new part and intallation since its completely MM's fault that this has happened. Its been a week since i have sent that email and still no response. So i am posting here and someone will hopefully see it. I dont think i will ever buy another MM product unfortunetally even tho i love my majesty.
Click to expand...
how long have you had the majesty? Did you purchase it new from a dealer, or did you pick it up used?
 
M

Musikron

Active member
Joined
Jan 10, 2022
Messages
32
Location
United States
EBMM SHOULD replace every failed V1 preamp for free in perpetuity. However, their corporate customer service policy is the most abusive out of ANY musical instrument manufacturer I've ever run across.
Love the Majesty, hate the company.
 
tbonesullivan

tbonesullivan

Well-known member
Joined
Aug 24, 2012
Messages
2,411
Location
New Jersey
Musikron said:
EBMM SHOULD replace every failed V1 preamp for free in perpetuity. However, their corporate customer service policy is the most abusive out of ANY musical instrument manufacturer I've ever run across.
Love the Majesty, hate the company.
Click to expand...
In perpetuity? Internet forums like this are tiny tiny worlds, and very often people who have problems post here, while those who never have any problems never post, so you get a highly amplified view of the actual failure rate of music man electronics. The majesty is a very popular model, and there are tons out there that have never had a problem. And please don't come up with some spurious quote from "someone inside" where they admit that the V1 preamp had a problem. Why is there a V2? The same reason there are board revisions on virtually every piece of electronics gear. It's often to adapt to new tech, and/or to make construction more efficient. This could include moving wires onto the PCB to make assembly easier.

Anyway, I'm off to go look into getting a replacement PCB for a musical instrument company with a far worse customer service policy: Marshall amplification. It's so bad that I'm getting an aftermarket PCB, which is actually far better than the OG.
 
N

naklis

Member
Joined
Aug 28, 2024
Messages
16
Location
NEtherlands
tbonesullivan said:
In perpetuity? Internet forums like this are tiny tiny worlds, and very often people who have problems post here, while those who never have any problems never post, so you get a highly amplified view of the actual failure rate of music man electronics. The majesty is a very popular model, and there are tons out there that have never had a problem. And please don't come up with some spurious quote from "someone inside" where they admit that the V1 preamp had a problem. Why is there a V2? The same reason there are board revisions on virtually every piece of electronics gear. It's often to adapt to new tech, and/or to make construction more efficient. This could include moving wires onto the PCB to make assembly easier.

Anyway, I'm off to go look into getting a replacement PCB for a musical instrument company with a far worse customer service policy: Marshall amplification. It's so bad that I'm getting an aftermarket PCB, which is actually far better than the OG.
Click to expand...
Point is, an instrument of this price range shouldnt have had an issue like this in the first place and dont give to the customers a "yeah go spend another 500-600 bucks because we messed up". thats the point.
 
fbecir

fbecir

Well-known member
Joined
Jul 3, 2005
Messages
2,986
Location
Paris, FRANCE
tbonesullivan said:
I wasn't aware that electronic devices of ANY price point were immune to component failure.
Click to expand...
BOSS pedals ...

There is no reason that the electronic inside a guitar fails ... a guitar is not exposed to physical stress (like a BOSS pedal ...), or heat (like a tube amp).
The first version of the preamp is just not well designed (and I presume the second version is better).
OK, there is a warranty and the warranty expired ... but Music Man should do something for poor guys like @naklis who are stuck with a dead preamp.

I am a Music Man fan, but here Music Man is just behaving like brands like Fender ...
 
R

Rbg

Well-known member
Joined
Jan 31, 2022
Messages
336
Location
USA
do we know what is failing? I bet it’s repairable :). In a car world if there is a known failure and recall and/or part replacement is issued even if you miss a recall timeline the company issue a repair bulletin on how to fix it. I guess cars are more regulated.
 
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