Music Man Steve Morse

[Alex Dr.]

Help!
My guitar .
THE neck has TWISTED the SCREW!!!.
Beside me question:
to to whom possible address..???

 

[Colin]

first welcome, second I'm guessing English is not your first language. Please contact the shop you bought the guitar from they can help you.

 

[Alex Dr.]

first welcome, second I'm guessing English is not your first language. Please contact the shop you bought the guitar from they can help you.

yes, my english not very good I talk in russian.
The Seller do not answer my letter .while wait...
Thank you.

 

[Fusionman]

The neck is severely back bowed. Loosen the truss rod by turning the screw counter closewise. If you cant then Im sorry but you have a problem. You can not blame Ernie Ball for the condition of a used guitar.

 

[Alex Dr.]

The neck is severely back bowed. Loosen the truss rod by turning the screw counter closewise. If you cant then Im sorry but you have a problem. You can not blame Ernie Ball for the condition of a used guitar.

the peg works is corrected. But this does not help to solve a problem.
think, problem in tree.
I do not understand as this could occur.. The Guitar nearly all time was found in case.
Thank you!

 

[John C]

Was this a used guitar or did you buy it new from a dealer?

If you got it new from a dealer then work through them to see what kind of warranty you have and let them handle it with EBMM for you.

If it was used, then contact EBMM Customer Service directly and see what they can do for you. Sorry, I don't have the international Customer Service phone number but it is probably in the FAQs somewhere.

 

[Alex Dr.]

Was this a used guitar or did you buy it new from a dealer?

If you got it new from a dealer then work through them to see what kind of warranty you have and let them handle it with EBMM for you.

If it was used, then contact EBMM Customer Service directly and see what they can do for you. Sorry, I don't have the international Customer Service phone number but it is probably in the FAQs somewhere.

Thank you!
I am agree to buy new neck or do the repair old.
how much can cost new neck??

 

[D.K.]

Hi Alex!!!

PM me or shoot me an E-Mail, we can talk russian!

Напиши мне сообщение или мэйл, попробуем разобраться.

Дмитрий

 

[Spudmurphy]

^ hey nice one, then maybe we can point this guy in the right direction.

 

[Kaloyan]

Zdrastvui Alex,

Vsio v poriadki.

 

[John C]

Thank you!
I am agree to buy new neck or do the repair old.
how much can cost new neck??

Sorry, I'm not sure what a new neck would cost - I've never had that issue. EBMM Customer Service would be able to tell you how much. I do know they won't sell you a neck; here in the USA you have to send the guitar back to the factory in California.

 

[Colin]

you can purchase a new neck through an authorized local dealer. The dealer can assist you with the correct procedure on how to do this. The neck is most probably fixable but your dealer will guide you.

 

[emanon]

Interesting. I was actually reading that with a Russian accent in mind anyway.

 

[John C]

you can purchase a new neck through an authorized local dealer. The dealer can assist you with the correct procedure on how to do this. The neck is most probably fixable but your dealer will guide you.

Colin, being a dealer, is correct. I should have been more clear - I meant that they likely wouldn't ship a new neck to an individual; an individual would either have to have theie dealer do the neck swap and return the old neck or send it to the factory to have it done.

 

[Alex Dr.]

Hi Alex!!!

PM me or shoot me an E-Mail, we can talk russian!

Напиши мне сообщение или мэйл, попробуем разобраться.

Дмитрий

мой мейл [email protected]. Спасибо!