My gf is in SF on business

[T-bone]

with her british (scottish to be precise) accent

Well that pretty much explains it right there. I'll bet she eats haggis with that british (scottish to be precise) mouth too.

tbone

 

[Aussie Mark]

If I were in that situation I would have said to the sales dude something like. "I'm here looking to buy a bass for my friend, do you mind if I take a photo with my cell phone so I can send it to him for him to decide if he likes it? If he likes it I'll be buying the bass today"

That said, it does sound like the sales dude went over the top for no genuine reason.

 

[Grand Wazoo]

Thanks Mark

 

[DTG]

what a tosser !! i bet you wanted to book a flight just to kick his arse

 

[silverburst]

Gee. Jack wandered around the Hollywood Guitar Center with a Nikon DSLR in full sight, taking pictures of all kinds of EBMM stuff, and nobody said a word to him. I even took a few cell-phone pics.

I wonder what the GC policy is on such things. Maybe Glen will chime in on this.

 

[Grand Wazoo]

Well go figure, she wil be on a plane back in an hour, and arriving in Heathrow tomorrow morning 10 something am. Happy days

 

[Duarte]

Well that pretty much explains it right there. I'll bet she eats haggis with that british (scottish to be precise) mouth too.

If you've never had haggis before, don't diss it.

It's delicious.

 

[silverburst]

My mom used to make haggis for us.

 

[Grand Wazoo]

For the record my gf has never eaten a haggis, she is of scottish descent her dad's scottish and that's how she has the accent, she was born and bread in Kent, England.

 

[five7]

If I lived closer to San Fran, I would go punch the prick for you.

 

[Grand Wazoo]

If I lived closer to San Fran, I would go punch the prick for you.

Thank you 57fenderjazz

 

[Glen]

Hi, I have spoken to and passed this on to the GC District Manager that covers the SF store. He is also going to discuss with the Store Manager. The general rule for them seems to be no video due to loss prevention issues it being SF and all. However, typically regular cameras have always been fine.

If I can help in any other way please let me know.

Sorry about the hassle.

Glen

Thanks, but do you know what happened? This actually ended up very ugly...

She walked in the Pacific Heights store again last night (well it was night here in UK might have been afternoon there), for the 2nd time trying to get something I might like, so what she did, she had me on her cellphone while looking for anything EBMM, apparently she saw this candy apple bass (knowing I love that colour or anything red for that matter) she said I must see this bongo5 HS in a lovely red colour! Great I said but I don't want another bass, she said I know but I just wanted you to see this one, so she attempted to snap a pic to send to me via email, as soon as she got her camera out the guy from behind the counter started to yell at her, and asked her permission to frisk her bag!! wtf? So I said love pass me this guy on phone I'll talk to him.

I said are you the manager? he said no, well can I please talk to the manager? he said he was not there today. So I said "ok here is the deal: my gf there, for all you know might have a couple of grand in her pocket, looking to buy for a bass for me, she was trying to take a pic to send to me so I can say yes or no, and you've just lost a sale right there, now please let go off her bag and let her leave your store.

All this because she was taking a pic of a bass. Well I appreciate some places in US might have copyright rules and she should have asked first but there was no need to ask her to frisk her bag that was way too out of line. Oh well :/

Also he could have appreciated that with her british (scottish to be precise) accent that she was not aware of US regulations against taking pics in a public place.

 

[Glen]

Grand Wazoo,

The store manager's name at the SF store Is Nathan Becker. He is actually a pretty cool guy.
Here's the number to the store if you want to call 415 409 0350.

Best,

glen

Excellent, now double your chances and call the Manager at GC. Chat him up on what he has that you might want and have him keep an eye out for your girlfriend. If he is any kind of salesman you may just have a very Merry Christmas!
Whatever you do, DO NOT rearrange the furniture or throw anything out while she is gone, if she does come home with a guitar and is not happy with your cleaning efforts, that guitar can become a lethal weapon!
Be prepared to reciprocate in kind...a woman who gives freely form the heart is a treasure.
And last but not least, may we all find joy during the holidays. My Christmas gift (from me to me) is a 92 EBMM Stingray in Honeyburst with the original case. HoHoHo ya'll!

 

[Grand Wazoo]

Thank you Glen, I really appreciate your intervention, and at this point in time, I don't believe any good could come out of me calling him, my gf is flying back to London as we speak (or should I say type) so, it's a lesson learnt for all of us, but thanks again.

 

[Big Poppa]

Wazoo .....THere are always two sides to every story...Im sure that your GF was sweet as pie.. ALso this is a started because of loss prevention...If people didnt do bad things they wouldnt have to institute these policies.....Im sorry that your GF had a bad experience

 

[Grand Wazoo]

Thanks Boss we appreciate your thoughts, as you've righlty said it's the fault of the bad apples that give the good ones a bad name. Neither me nor my gf, hold it against anyone. Cheers

 

[Grand Wazoo]

Well my gf sent me an email just before she flew off with 2 pics of the store and word by word what was said to her in that store.

I've only just got this at work as I had no idea she sent it.

"quote"

ok, well here is what happened. so as soon as i walked in, the guy is making a fool of me by yelling at me in front of everyone to reliquish my camera bag, i walked in and they wanted my bag... the guy said, ma'am ma'am! you have to leave your camera with me!

so i asked him if he could explain to you while you were on the phone with me, that i couldn't take pics in there.

so he talked you and then i told him that you were in london and you just wanted to see pics of the sanfran store, and then he looked at me really weird...and by that time everyone was looking at me....so i said no its ok..

he said so are you looking to spend over $500 or less than $500. the ernie ball stuff is more than $500, I said well Im not looking to buy an instrument, but i wanted to see if you have any accesories or ernie ball products and he said oh...you need to look in accessories and he walked off! so the entire trip was just embarrassing.

he was still holding my camera and the bag and he was trying to hand me a clip on tag which i could use to claim my bag when i left, but then when you spoke to him he handed my camera back and I left the store so embarassed I was about to cry, I didn't tell you about this then otherwise you would have been mad. It's all over now thankfully see you tomorrow, love x

/"quote"

 

[Smallmouth_Bass]

I'm not sure what the big deal of bringing a camera in is. An instrument case or gig bag, that's a different story.

 

[five7]

Do they have a sign at the entrance stating the rules on cameras?

 

[Big Poppa]

OK Lets compare the two stories.....Based on what Wazoo initially said I contacted glen immediately on a saturday....he contacted the district manager on his day off and then the store manager was contacted. IN the meantime I respectfully asked that people consider that there may be two sides. Wazoo was given the store managers number and it should have died. But no....the dead horse gets beaten more....and by bringing it up I get to tell GC's side and Frans GF actually corroborates it.

In the meantime we had one forumite volunteer to punch the guy out. nice. Im glad you arent a judge or jury....always hear the other side before you attempt to smash someones face in.

Fran claimed that she was accosted while trying to take a pic of a candy red bass

"She walked in the Pacific Heights store again last night (well it was night here in UK might have been afternoon there), for the 2nd time trying to get something I might like, so what she did, she had me on her cellphone while looking for anything EBMM, apparently she saw this candy apple bass (knowing I love that colour or anything red for that matter) she said I must see this bongo5 HS in a lovely red colour! Great I said but I don't want another bass, she said I know but I just wanted you to see this one, so she attempted to snap a pic to send to me via email, as soon as she got her camera out the guy from behind the counter started to yell at her, and asked her permission to frisk her bag!! wtf? So I said love pass me this guy on phone I'll talk to him."

NOw here is her story



ok, well here is what happened. so as soon as i walked in, the guy is making a fool of me by yelling at me in front of everyone to reliquish my camera bag, i walked in and they wanted my bag... the guy said, ma'am ma'am! you have to leave your camera with me!"

Quite different. I sure that she was shocked and suprised that you cannot bring big bulky bags into a retail store
She was asked to check her bag at the door and resisted She put fran on the phone and he was rude to the guy...thats the other side.


To summarize...there was a customer service issue the ceo of EBMM the account manager for ebmm the district sales manager and the store manager got involved based on frans post which turned out not to be accurate.

There is no store in America that you can bring a big bulky bag into....sorry .

Wazoo you should have left it alone...you got unbelievable attention and service and you had to milk it more and in the end you contradicted yourself. Fair warning to all...let this die...Im pissed