My MMJP6+piezo got a problem!

[sickindian]

Hi,

I bought brand new MMJP6(+piezo option) like week ago and I have the problem with piezo that's buzz on 3rd string but when i bend the string its fadding and u can hear the string but there's no problem with other 5 strings, if there's someone who has had the same problmem and can help me it would be much appreciated.

 

[Spudmurphy]

Hi Sickindian
Welcome to the forum.

You sometimes get slight problems and I hope you have contacted your supplier.
I had a minor problem with mine which was sorted very easily because of the knowledge of MM guitars that he has.

Your next step should be with EB MM customer Services who I have experienced and who provide A1 service.

Give them a call first they will sort it out for you no problem.

Thier number is on the main ErnieBall website.

Lets see some pictures of your new guitar.

Cheers
Spud

 

[sickindian]

Hi Sickindian
Welcome to the forum.

You sometimes get slight problems and I hope you have contacted your supplier.
I had a minor problem with mine which was sorted very easily because of the knowledge of MM guitars that he has.

Your next step should be with EB MM customer Services who I have experienced and who provide A1 service.

Give them a call first they will sort it out for you no problem.

Thier number is on the main ErnieBall website.

Lets see some pictures of your new guitar.

Cheers
Spud

The probem i have is that i could been cheated by the guy who sold me this guitar cause i bought this guitar on e bay and i paid huge duty on it to get it to UK, and there was no warranty inside but right now i need to resolve the problem.
My question is about can piezo be damaged or something maybe u can help?

http://cgi.ebay.co.uk/ws/eBayISAPI....80002058644&rd=1&sspagename=STRK:MEWA:IT&rd=1 - thats my guitar

 

[SteveB]

Have you put new strings on since you bought it?

When re-stringing a piezo bridge you have to make certain that the string sits across the saddle just right. Remember, it's a crystal in there that needs to vibrate in order to produce the sound.
Also, replace the 9-volt battery if you haven't already.

 

[sickindian]

Have you put new strings on since you bought it?

When re-stringing a piezo bridge you have to make certain that the string sits across the saddle just right. Remember, it's a crystal in there that needs to vibrate in order to produce the sound.
Also, replace the 9-volt battery if you haven't already.

I havent done the string changing yet but i've tried ti replace 9-volt battery and it's gives no results cause theres still only one string muted (3 rd - G
string).

"Remember, it's a crystal in there that needs to vibrate in order to produce the sound." - can those cristals be broken or damaged or something that's i dont have idea ? I never had chance to check or read how its working

I've just recieved e-mail from the guy who sold me that guitar-

"Hi
This guitar wasn't sold as new even though it's condition is
unsold, hence no warranty. The piezo issue...we tested out fine
here. Maybe jostled in shipping. I suggest checking it in with a
local luthier who is familiar with onboard piezo systems there is
a transducer for each string, and perhaps the one for the G
failed or beccame desoldered in shipping.
Best regards
John"

Can you help? plz

 

[francric]

Like Spud said, contact EBMM Customer Service, they are the experts................

 

[Big Poppa]

Sickindian
Here is another sad example of circumventing our distributiion system and then wanting our distributor to bail you out. Could you tell me the name of the dealer that you bought it from or the serial #?

I suggest that you go to a local luthier and then attempt to get reimbursed from the dealer you bought it from.

 

[sickindian]

Have you put new strings on since you bought it?

When re-stringing a piezo bridge you have to make certain that the string sits across the saddle just right. Remember, it's a crystal in there that needs to vibrate in order to produce the sound.
Also, replace the 9-volt battery if you haven't already.

U gave me idea ive checked saddle and problem was there one of sensors been settled wrong so thanks vry much ive solved my problem

 

[Norrin Radd]

U gave me idea ive checked saddle and problem was there one of sensors been settled wrong so thanks vry much ive solved my problem

Cool! But I still think you ought to get that info to BP that he asked for. Just helpful for everybody. Thanks!

 

[SteveB]

Well.. anything to get myself into hot water with Big Poppa...

 

[darren]

Sorry to dredge up an old thread, but it seemed like the right place to mention my piezo issue, rather than starting a new thread.

I have a JP7 (purchased second-hand about a year ago) and it's been working flawlessly up until last night. I also had a single piezo saddle just crap out. (It was the low B saddle.) I would get no attack on anything i played on that string only through the piezo, and the rest of the signal was weak and fuzzy. All the other strings were fine.

Now here's the weird thing: If i bent the string after plucking the note, the sound came back full. But plucking the string from a resting position produced almost no sound. I thought it might have been a high fret or something, but the magnetic signal is loud and clear. Unamplified it sounds fine, too.

At the end of rehearsal, i was tapping the bridge saddles just to confirm it was only on one string. I pushed gently on the saddle insert, and the sound came back, and seems to be okay now. But i'm concerned there may be an intermittent/long term problem here.

Have any of the EBMM service folks seen this kind of issue? Is it fixable?

Thanks for any info!

 

[candid_x]

I have a suggestion: post a sticky for "Problems with your EBMM guitar?" Post the CS email and phone #, then lock it up.

It may not stop the problem of posting issues here, but it may reduce it.

 

[candid_x]

Darren, the folks who run this site really need us to contact CS with any Ball issues we have. If you've never contacted them before, they're excellent in listening and dealing with these sorts of things.

 

[beej]

It's intermittent, so tough to say if it would be fixable. Certainly you could buy a single new saddle for it.

As Candid says, best to call CS and let them diagnose over the phone.

 

[darren]

I didn't realize that customer support questions weren't supposed to be asked on the forum.

 

[beej]

Certainly there's nothing wrong with asking for advice here. But for any real problems, the MM crew would prefer that customers contact their dealers and then customer service. Plus, CS is in a much better position to make recommendations than us knuckleheads are It's all good.

 

[darren]

I just wanted to get a general idea of whether these are issues that others have experienced before i proceed with the next step of calling customer support about it.

 

[pjc812]

Customer service helped me out with issues w/my JP7 piezo. They were more than patient and gracious with me. Out of all the lines we represent, EBMM has the absolute best customer service.

 

[darren]

I think i may have figured out what the problem was when re-stringing and setting up my guitar this past weekend.

It may not have been a problem with the piezo element or the wiring after all. It appears to be an issue with the string, and/or the design of the saddle.

I'm using fairly heavy strings (GHS Boomers, GB7M set, .010 to .060) and the way the bottom string comes out through the saddle, it doesn't bend sharply enough as it comes through the hole in the saddle to put adequate downward pressure on the saddle/piezo element. The result ranges from a weak "buzz" in magnetic mode to an almost entirely dead string on the piezo. If i bend the string or pull back slightly on the trem (allowing the string to make full contact with the saddle/piezo element), i get a clear note ringing out.

There are a few things i'm going to try:

First, i'm going to try a lighter bottom string. I've been playing GHS strings for over 20 years, and have been very happy with them, but lately it seems like the quality hasn't been as consistent. I'm breaking more strings and the tone doesn't seem as uniform, and doesn't seem to last like it used to. So i'm trying out some DR strings and some Elixirs. (Yeah, i tried Ernie Balls in the past, and they really didn't do anything for me in terms of tone and feel. I tried everything in the process of finding the strings that were right for me when my ear and my playing had progressed to the point where i could discern these things.)

If a .056 or .058 string doesn't help, then i may have to try some other options:

- "Pre-bend" my bottom string so it makes a sharper angle as it comes through the saddle and across the piezo element.

- Adjust my setup so the bridge angles back a tiny bit from "level" position, which is where it's currently set.

- As a last resort, i may file the leading edge of the saddle opening a bit closer to where the piezo element sits, to allow the string to make more solid contact with the piezo element.

Any other suggestions?

 

[Sweat]

Dude, just use the proper strings, made by ernie ball and all will be good.