songman
Well-known member
- Joined
- Feb 4, 2005
- Messages
- 167
EBMM Customer Service
So My new baby (Natural top A.S.S. H/H with piezo) was sent to EBMM yesterday via UPS. GOod news is that since I live only 3.5 hours away from EBMM, the UPS ground only takes 1 day
So Jon, you might be taking a look at my guitar today, that is if you are the person who will be working on it.
Well, One of the main reason for posting this thread was due to a EBMM Rep Dan.
As some of you might recognize my screen name, I post on many GUitar forums on line and have seen many people praise certain manufacturer and their customer services. Well, I gotta say I am rather very skpetical and don't put much weight on to their praises due to my personal experiences of calling and dealing with some of those same companies only to realize many of those praised companies customer service were not as great as what I have read and heard.
And well... to be honest when I came on the EBMM forum I didn't think much different of EBMM. Many EBMM owners praised EBMM and their Reps. Nothing new and thought to my self, just another small/med builder with decent customer service just as some of other small/med builders with their own followers. It's only true that when you visit Larrivee forum (I like Larrivee guitars and own several), larrivee members praise Larrivee customer service and same thing when you go to any other small/med builders.
So I spoke to Dan from EBMM this morning in regards to my High E(1st string) being too close to fret edge. Well... guys, I gottat say Dan changed my mind about Customer service. I was always told that EBMM had good customer service and just assumed that they probabaly had a reasonable service for small/med builder as I mentioned above. However, when I spoke to Dan this morning I felt as if Dan really cared about my concerns and my guitars. I was thinking to my self is this guy new to the company? You know, usually new guys are very nice becuase they just have been hired on. Dan was just very authentic and nice regardless of my utterly picky reason for calling and asking repetitive questions. Matter fact he told me ask more question and to call back later today to get more info on my guitar. I'm sure he gets many calls a days and many of them being with similar questions. Not to mention picky/pain in the a_ _ customers such as my self calling over and over for selfish reasons of finding out when "MY" guitar will be ready and when "MY" guitar will be shipped etc etc.
Well Dan answered and encouraged all my questions as if they were important to him as much as it was for me.
So what did he give me or offered for free? nothing. But sometimes Knowing that I can ask questions about my guitar without feeeling as if I am being a pain, burden, and hassel to a Rep can be worth more than free pack of strings or picks.
I really appreciated his patience and encouragement to call and ask as many questions I had.
David
So My new baby (Natural top A.S.S. H/H with piezo) was sent to EBMM yesterday via UPS. GOod news is that since I live only 3.5 hours away from EBMM, the UPS ground only takes 1 day
So Jon, you might be taking a look at my guitar today, that is if you are the person who will be working on it.Well, One of the main reason for posting this thread was due to a EBMM Rep Dan.
As some of you might recognize my screen name, I post on many GUitar forums on line and have seen many people praise certain manufacturer and their customer services. Well, I gotta say I am rather very skpetical and don't put much weight on to their praises due to my personal experiences of calling and dealing with some of those same companies only to realize many of those praised companies customer service were not as great as what I have read and heard.
And well... to be honest when I came on the EBMM forum I didn't think much different of EBMM. Many EBMM owners praised EBMM and their Reps. Nothing new and thought to my self, just another small/med builder with decent customer service just as some of other small/med builders with their own followers. It's only true that when you visit Larrivee forum (I like Larrivee guitars and own several), larrivee members praise Larrivee customer service and same thing when you go to any other small/med builders.
So I spoke to Dan from EBMM this morning in regards to my High E(1st string) being too close to fret edge. Well... guys, I gottat say Dan changed my mind about Customer service. I was always told that EBMM had good customer service and just assumed that they probabaly had a reasonable service for small/med builder as I mentioned above. However, when I spoke to Dan this morning I felt as if Dan really cared about my concerns and my guitars. I was thinking to my self is this guy new to the company? You know, usually new guys are very nice becuase they just have been hired on. Dan was just very authentic and nice regardless of my utterly picky reason for calling and asking repetitive questions. Matter fact he told me ask more question and to call back later today to get more info on my guitar. I'm sure he gets many calls a days and many of them being with similar questions. Not to mention picky/pain in the a_ _ customers such as my self
calling over and over for selfish reasons of finding out when "MY" guitar will be ready and when "MY" guitar will be shipped etc etc.Well Dan answered and encouraged all my questions as if they were important to him as much as it was for me.
So what did he give me or offered for free? nothing. But sometimes Knowing that I can ask questions about my guitar without feeeling as if I am being a pain, burden, and hassel to a Rep can be worth more than free pack of strings or picks.
I really appreciated his patience and encouragement to call and ask as many questions I had.
David
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