Thank you for posting publicly first........hahahah
Wow,
Instead of admitting the QC error (which can happen in a big company) and using this opportunity to show great customer support you post this...
Or, you could be impressed that the head of a company like EBMM is paying attention at all to a forum like this. Just saying...
He is showing great customer support ... they're directly in touch with the OP, working on itWow,
Instead of admitting the QC error (which can happen in a big company) and using this opportunity to show great customer support you post this...
He is showing great customer support ... they're directly in touch with the OP, working on it
It might seem like a good idea to jump on a forum and say "hey, why is xxx not working?", but all of this stuff gets indexed in search engines and sticks around forever. That can have a big negative effect on a small company, who otherwise has great customer service and resolves issues.
Every manufacturer has the odd blemish, mistake, etc. Everyone. What separates the boys from the men is how they take care of customers. I haven't seem many companies go above and beyond the way MM does. And to an earlier point, how many company CEOs are on their web forms interacting with customers?![]()