beej
Moderator
Of course, of course, it's spotless, right?everyone knows how pristine my main geetar is .![]()

Glad to hear this is all worked out!
Of course, of course, it's spotless, right?everyone knows how pristine my main geetar is .![]()
Well after having a reply to my post minutes after posting it and then getting a reply right from the man himself (Sterling), I called customer service to see what needed to happen.
A.J. in CS told me that they would make me a new body and scrap the old one and in 3-4 weeks I'd have it back brand new and flawless.
I'd only had it 5 hours so there was really no time to "bond". Will the new one sound different? Not likely. It did have a n odd resonating sound to it when I stopped playing....maybe that will be gone with the new one. I'm sure the crack is just cosmetic but I waited 18 years for a new guitar so I'd rather add the love marks to it myself!
I must say I'm completely impressed with Ernie Ball as a company and the service so far makes me wonder why I waited so long to get a Music Man. So many companies now just don't care once the product leaves their factory (are you listening Behr*nger?). If EB made cars, I'd buy one for sure.
I feel confident that I'll get this back with a new body with no flaws and it will all turn out aces.
As for the colour, man I have no idea now. My photo in no way represents the actual color of the body. It is a redish burgandy with a bit of silver sparkle to it. I have the serial handy....maybe someone from EB could shed some light.
Now what are the chances that out of the goodness of their hearts EB will simply replace my JP6 with a shiny new ruby redburst BFR F-1 for my inconvienience? Hey, it doesn't hurt to dream does it?![]()
I keep y'all posted with how things transpire.
Not likely. It did have a n odd resonating sound to it when I stopped playing....maybe that will be gone with the new one.
... or having EB do the work. You'll have a guitar that's set up flawlessly vs something you may not be 100% happy with.
If you're on the border, perhaps you can drive down with it and ship it stateside. Any chance you can have it shipped stateside and then drive back over with it?
Man ... it sounds like your dealer is trying to cut some corners / work you.So a new twist to the saga..........
So a new twist to the saga....
I live on the Sarnia, Ontario/Port Huron, Michigan border and the guitar would have to go to California to have it's body swapped.
I guess to save on costs (brokerage fees, duties and tax), what they do is EB will build a new body and send it to the store here and they will strip the parts off it and put them into the new body.
Cost wise it makes sense to me but does it seem like the best idea to you guys? I'm not sure who the tech at the store is or what kind of experience he has but my guess is that his skills will be less that those of Jon or another Ernie Ball tech.
The store said I can swap the parts myself but I'd be responsible for the guitar from then on. No thanks. I've built/swapped parts on many guitars in the past but I wouldn't do this one.
I mean it's not like it's open heart surgery but suppose he solders the pickups in wrong or dings it or scratches it? The store dude said they just get another body at that point. I said no, I'd just get a refund at that point.
Maybe if A.J. sees this post again, he can keep me updated. The upside is that now instead of 3-4 weeks to get the whole guitar back, I'm told I should have the body quicker than that and that the store will have it back together for me right away.
I can just hear all the "crack ignorers" now. " I told you man, just leave it alone and rock on......"
Pessimistic me says it will all work out in the end.......