Mobay45
Well-known member
Looks like I will have two of these 'Rays next week!
After I bought the one off of Ebay Tuesday evening, I sent an message to the company that I had bought the new one from to cancel the order. I received an e-mail from the today stating that it was shipped TODAY!!! I finally got a manager on the line and explained to him my situation (after being hung up on by a CS person and I didn't use any profanity with either of them.) and he agreed to send a call tag for the bass once it arrives.
I'm not going to publicly trash this company because I've bought from them before and had no problems whatsoever. Apparently they are having problems due to moving their warehouse and it taking much longer than anticipated. Although, CS has just stunk through this whole process I'm giving them the benefit of the doubt and assuming that they are overwhelmed because of the situation.
After I bought the one off of Ebay Tuesday evening, I sent an message to the company that I had bought the new one from to cancel the order. I received an e-mail from the today stating that it was shipped TODAY!!! I finally got a manager on the line and explained to him my situation (after being hung up on by a CS person and I didn't use any profanity with either of them.) and he agreed to send a call tag for the bass once it arrives.
I'm not going to publicly trash this company because I've bought from them before and had no problems whatsoever. Apparently they are having problems due to moving their warehouse and it taking much longer than anticipated. Although, CS has just stunk through this whole process I'm giving them the benefit of the doubt and assuming that they are overwhelmed because of the situation.
