original parts for my silo20th

[fbecir]

THANKS David to help me
my english was so poor

in fact i'm agree with your translation is exactly what i want to say

It's funny, David, you and me, we are French and we write in English ... Internet is killing us

In France, I believe a seller is obliged to sell ... so I don't think that the rule that HTD apply is really legal. 60 millions de consommateurs, ou es-tu ? Ou alors Julien Courbet sur RTL

 

[Tim O'Sullivan]

I cant see there being a problem with spares that you are prepared to pay for?

 

[threeminutesboy]

It's funny, David, you and me, we are French and we write in English ... Internet is killing us

In France, I believe a seller is obliged to sell ... so I don't think that the rule that HTD apply is really legal. 60 millions de consommateurs, ou es-tu ? Ou alors Julien Courbet sur RTL

indeed Internet is Killing us for sure

hope you still enjoy your SUB

 

[luke69]

today is a very important day fo me...........................


i've decided to sell my SILO 20TH


............................

 

[beej]

???

 

[threeminutesboy]

ditto ^^

 

[luke69]

i understand your ??? or DITTO

I'm tired about all these things

first my Dargie a very dark story.......
and now this kind of subjects


thanks for all

 

[fbecir]

Très étrange

Manifestement tu l'aimes ta Silhouette. Pourquoi te prends tu la tête avec des considérations du style "et si jamais dans 20 ans j'ai tel problème ?". Dans 20 ans, on sera peut être tous mort et rien ne dit que Music Man existera toujours ...
Fais un test : joue une heure avec ta guitare. Si au bout d'une heure tu es heureux, alors garde la !

 

[beej]

I'm tired about all these things

Hey man, that sucks that you're going to sell it. It's a beautiful guitar.

But did you call customer service? What did they say?

Or perhaps you could ask a forumite in a neighbouring country to buy you the spare parts you need?

If we're talking minor parts (and not warranty repairs), I don't see why you can't work this out?

 

[luke69]

Très étrange

Manifestement tu l'aimes ta Silhouette. Pourquoi te prends tu la tête avec des considérations du style "et si jamais dans 20 ans j'ai tel problème ?". Dans 20 ans, on sera peut être tous mort et rien ne dit que Music Man existera toujours ...
Fais un test : joue une heure avec ta guitare. Si au bout d'une heure tu es heureux, alors garde la !

Francois

tu as surement raison va sur le forum francais et tu verra ce qui se passe...

je traduit parceque c'est pas un Forum Francophone a la base

Francois
i'm agree with you but go to the French Forum and see what they said

@Beej
i've "loose a Luke dargie " because problem with French CS the guitar was insane
when it return of waranty a too too long history...
and now
my silo is a kind of"illegal" or prohibited guitar in France
cause a lot of us can't buy brand new in France because the price was too too hight for example a regular Luke 3200 $ and it's not a BFR and when we bught a used guitar in other country we are alone if we need some parts even we paid it the high price.

We aren't "killers" but just guitar player who try to play with EBMM products
in good conditions and respect

i'm not alone in this case ..

 

[fbecir]

Francois
tu as surement raison va sur le forum francais et tu verra ce qui se passe...

<FRENCH ON>
Oui, j'y vais de temps en temps, tout comme sur celui de Tristan. Il semblerait que Tristan ait du mal à digérer son "éviction". Je ne prendrai pas parti ni pour HTD ni pour Tristan. Il semblerait toutefois que la vente de guitare acheté par un endorsé (donc à un prix sans doute très bas) et la revente au prix du marché soit une pratique mal acceptée par le distributeur et Music Man. Personnellement, je trouve morallement cette pratique très discutable. Cela fait sans doute partie des zones d'ombres des contrats entre endorsés et distributeurs.
Je ne vois pas en quoi cela t'empeche de te faire plaisir avec ta Silo. J'ai vraiment l'impression que les gens du forums français se sont monté le chou.
Personnellement, j'ai plus de 10 guitares et je n'ai jamais eu besoin de changer de pièces et donc de faire appel au support d'un quelconque distributeur.
Par contre, s'il y a une chose dont je suis sûr, c'est que quand on trouve une guitare qui nous chante entre les doigts, il ne faut surtout pas la lacher !!!

Enfin, libre à toi de choisir ta voie. Dans tous les cas, je te souhaite de continuer à te faire plaisir avec une guitare dans les mains, et cela, quelque soit la marque de la guitare

<FRENCH OFF>

Sorry guys, we are dealing with "french internal affairs" ...

 

[silverburst]

This thread is bizarre, and mostly irritating. I think I'm going to find something else to look at.

 

[Zor]

Well, a guitar is made to be played. Pickups size are standard. You can certainly use covers from parts sellers like Stewart MacDonald.

Thanks for the answer, it's true that a guitar has to be played, but I also know that from time to times I like change, so in case I'd like to sell it, I'd like to get new covers, because they are really sweet when they are new and add to the guitar. Anyway it's a really confortable, easy playing great sounding and fantastic looking guitar, not to mention its smell!!


Edit: Hum... if you need a part for your 20th silo you can always ask me

(VF: HTD se fera un plaisir de me vendre une pièce, tant que je dis pas à qui j'ai acheté ma Silo aller pas tchuss...hihihihihi)

 

[Big Poppa]

OK THIS IS JUST REALLY NOT FAIR.

I have had a major problem in the past with Luc69....

His Dargie is only his side of the story.

HE spotted in his mind a finish flaw. High Tech didnt agree and neither did we. He was extremely unhappy and so we bit the bullet and made a new body no charge (those who know a one off dargie body long after production was expensive and troublesome to boot.) He still was miserable. High Tech makes Vigier GUitars that are fantastic. High Tech and Music Man felt that guitar was perfect. Luc didnt. He wore out High Tech CS and then Turned to Kevin here and barraged him. Kevin couldnt make him happy.

Now he wants spares incase something goes wrong. Do you really believe that we wouldnt help get him parts if there was a failure? Do you really believe that High Tech would ignore European law?
High Tech is not obligated to provide warranty service for an instrument that theuy were not involved in. period. Think about it.
The end user buys a guitar from another country knowing that there will be no local support. They do this to because the guitar is too expensive for them in their country. The guitar is too expensive because the infrastructure and taxes along with a reasonable profit, etc for the distributor. The customer buys the guitar from America and then expects to get the benefits of the distributors
overhead and personnel and service that they knowingly didnt pay for in the first place.

Do you think that we would stay in a business relationship where a distributor was raping the end user? We know exactly how much margin or profit each and every distributor is making and it is not excessive when you consider the responsiblities and expecation they have from both EBMM and the local dealer down to the end user.

Let me just tell you that I will get flamed by this customer on other forums due to this response but I really couldnt let this continue. There are many sides to all stories. We are not upset he is changing guitar companies. Sometimes you just cannot make someone happy and there must be another company that can. With This I am basically firing the customer. It really isnt up for debate. Luc69 we tried as hard as we could and we never meet your expectations. Now please do me a favor and stop posting here. We are done. No more one sided stories.

Now for contacting US customer service. Many people dont realize (as I have posted this before) Kevin and Beth are the international sales department for the world. Thats it. Ernie Ball AND Music Man. Over eighty different countries. They are responsible everything ...... all business aspects for each and every international market.

Have any of you noticed that both of them have been scarce on the forum? Each one gets between 20-30 PM's and emails from the foriegn forumites. Many are trying to be penpals, some are trying to circumvent their respective distributor, some are contacting them directly first and pretty much demand and expect one on one personal service. It was killing them. The forumies have buried them. I still get buried. WE want to be there for you but there is an infrastructure in each country that is there intentionally to service and provide for your needs. If you have exhausted your service locally then please let us know we will help but it is totally out of whack and these wonderful people/teammates really deserve some respect for what they do, and the time to do it.

Listen this last part is not to hurt anyones feelings internationally. We really enjoy our various relationship but ask that you understand just what both of those lovely people have to do every day.

 

[beej]

Well there you go ... the other side of the story we didn't hear.

In all of my dealings with EBMM, I've always had my expectations exceeded. Beth, Kevin, Dan, AJ ... everyone I've ever dealt with there has gone above and beyond and treated me more than fairly.

 

[roburado]

In all of my dealings with EBMM, I've always had my expectations exceeded. Beth, Kevin, Dan, AJ ... everyone I've ever dealt with there has gone above and beyond and treated me more than fairly.

+1

 

[robelinda2]

I have had nothing but excellent excellent excellent dealings with EBMM CS, not that i've had much to ask them, the guitars are always perfect! The times where i've emailed them i've always gotten a super friendly response, they sure do a fantastic job.

 

[Big Poppa]

SOmeone ban tristan.....Tristan you are absolutely not welcome here

 

[threeminutesboy]

SOmeone ban tristan.....Tristan you are absolutely not welcome here

what the point in deleting the post and leaving this comment

endless story, too much emotions in the end it's only guitars

 

[Beth]

^ what's the point in rolling your eyes at the owner of the company when you're not fully aware of the situation on both sides?

There is a lot of history in the issue with Luc69 that does not need to be carried on with here, with which I won't bore you recounting the details. Basically, we have an abusive customer who has exhausted all of their avenues of legitimate service. Luc, if you want backup (or, in this case, original) parts for your Silhouette 20th, why don't you ask Hazel? His coming here and posting on a "horse that has been beaten to death" issue is only an example of how far these people will go to exercise their abuse and entitlement. Luc, we tried helping you via the avenues that are made available to you and your demands were beyond anyone's ability to please - not to mention how poorly our French partners have been treated by you in the whole process. I will not go into this any further. Case closed.