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Ernie Ball Music Man Custom Design Experience

Perfect Bass saves the day

Big Poppa

Big Poppa

Well-known member
Joined
Feb 9, 2005
Messages
18,598
Location
Coachella & SLO, California
OK

First is was Pete with the meet and greet and making sure that our great artists got Lasagne

THen it was Beaver with Erin

Now it's the Perfect Bass to the rescue....

Here is the story....6:10 AM Cell phone rings....it's Luke...."Poppa I need help!
Im in Shreveport for the James Burton Guitar Festival and my cartage company sent the original LUke prototype from 1992....instead of the purple BFR I asked for....They are such idiots they messed the guitar up trying to set it up for me and i'M playing with di meola Albert Lee james burton and I am basically guitarless and bummed that they boke my prototype....Can you do anything? The show starts at 5.......

Perfect Bass doesnt open until 11...I email Brandt and explain our problem and they have a Ice Blue Luke in stock....its a four hour drive each way..."Brandt, Can you drive this to Luke in time?" "99% sure just have to ask James" 5 Minutes later...."The car is loaded up and Im on my way...anything else you need?"

Thanks so much Perfect Bass for making us look good and keeping an ebmm in lukes hands for this show.......

I was just thinkin...How many companies can an endorsee call the owner of a company at 6 am on a Saturday and get a guitar delivered within hours????? We have a great team and that includes just about all of our dealers too...these past weeks several have stepped up to the plate
 
stingray96191

stingray96191

Well-known member
Joined
Jul 3, 2002
Messages
771
Location
Pittsburgh, PA
Ernie Ball really is an amazing company. My dad was so amazed he tried to call Sterling to personally thank him. Everything that happens here is still like a dream. I'm afraid i'm going to wake up and everything good that has happened will not have happened.

Erin
 
markbass99

markbass99

Well-known member
Joined
Sep 19, 2008
Messages
292
I've gotten all my new Bongos from Brandt at TPB so far and I'm very impressed with their operation and ethics. Some companies will work hard for their customers and they are at the top in that regard- highly recommended!
 
JMB27

JMB27

Well-known member
Joined
Dec 22, 2006
Messages
1,000
Location
Ontario
BP, thank you very much for sharing this story. Very cool. :)

cheers always, eh

Joel
 
NorM

NorM

Well-known member
Joined
Apr 18, 2003
Messages
4,180
Location
Tucson
Not to steal any thunder from Perfect Bass.
They did step up to the plate and knocked it clean out.

This forum you've built means Perfect Bass was by no means your last option.

If you think someone needs a guitar in my neck of the woods I'm ready to help you out. Also I bet there are plenty of knuckle heads that would stand up and do the same.

A gig with DiMeola and Albert Lee. No pressure there (<--Sarcasm)

Knock 'em dead Luke! With BP and PB on your side you covered and can't lose.
 
stingray96191

stingray96191

Well-known member
Joined
Jul 3, 2002
Messages
771
Location
Pittsburgh, PA
NorM said:
Not to steal any thunder from Perfect Bass.
They did step up to the plate and knocked it clean out.

This forum you've built means Perfect Bass was by no means your last option.

If you think someone needs a guitar in my neck of the woods I'm ready to help you out. Also I bet there are plenty of knuckle heads that would stand up and do the same.

A gig with DiMeola and Albert Lee. No pressure there (<--Sarcasm)

Knock 'em dead Luke! With BP and PB on your side you covered and can't lose.
Click to expand...
For Sure.

Anyone needs to use one of my guitars anywhere near Pgh, PA you know how to find me...

Erin
 
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