Help! Problem with my bfr jp guitar nut..shame on you musicman!!!

[Colin]

it nice to see the art of subtlety is alive and well knocking on the door with a sledgehammer was also a nice touch.

 

[mastercihan]

I forgot to write, All the emails massages sent to EBMM and Uncle Ike from my friend as you said he is original owner and never touched my guitar alsoI write nothing to them.He is sitting next to me and he is still upset for this stuation ut I know It is not his fault.The fault is Uncle Ikes...

Again agin again I will post also MM mails here. I know at the beggining and wanna tell you at 5 times there is no way o fix nut without any cosmatic problem..

The PROBLEM İS NOT 12$ NUT!! AND I AİNT WANNA HEAR ANYTHİNG ABOUT HOW MUCH DOES İT COAST- PROBLEM İS HİGHLY COSMATİC DAMAGE ON THE NECK WHEN SOMEONE TRY TO CHANGE IT--CAUSE IT HAD STCKED WİTH HİGH ADRESİVE COMPONENT TO NECK AND FİNGERBOARD .They told the same thing --Dont try to change nut or dont send anyone (luthier) to change.They said bring it back to fix but it is imposible...

Other problem is Uncle Ike dont respont to us dont say anything about problem.

 

[GuitaRasmus]

That's definitely not the work of the factory - if you look closely, you can also see that the "compensation ridges" of the compensated nut, has been filled out, and filed (the "tech" apparently also got to the fretboard, as it shows filing marks). Also, the glue residue on the nut seems excessive.

 

[mastercihan]

That's definitely not the work of the factory - if you look closely, you can also see that the "compensation ridges" of the compensated nut, has been filled out, and filed (the "tech" apparently also got to the fretboard, as it shows filing marks). Also, the glue residue on the nut seems excessive.

The reason I posted this pic is -We mailed this problem to them and The uncle Ike said It s only a glue mark and ıt came like this from factory!It is not a problem they said that It is normal
Please read my other massages to understnd my problem I can baralley write in english and cut mysel in pieaces to tell what is the stuaion..Dont take my words on you again I have no ENGLİSH you and I am still upset also...

 

[mastercihan]

Date: Thu, 19 May 2011 09:40:12 -0700
From: [email protected]
To: [email protected]
Subject: Re: Musicman John Petrucci Family Reserve 6 String Guitar Problem

Hey Ucuz,

Thanks for playing Music Man!

It looks like the glue line, not a crack but I could not really see it becuse the image is not clear and 3 of the links you sent did not work. Could you send a clear image in a smaller file?

Cheers,


Billy Imperial
Sales/Customer Service
Ernie Ball, Inc.
[email protected]
(866) 823-2255 Ext 126

 

[mastercihan]

Subject: Re: Musicman John Petrucci Family Reserve 6 String Guitar Problem
From: [email protected]
To: [email protected]

Ucuz,


Changing the nut is not an easy task and we do not recommend customers attempting the repair being that there is clear over the side of the nut. We would re-spray the neck for a nut replacement. If you attempt it yourself and damage anything your warranty will become void.

We are more than happy to have a look at your guitar and understand that you are in another country but there is nothing we can do until it arrives at our factory.

Cheers,


Billy Imperial
Sales, Customer Service
Ernie Ball, Inc.
Ernie Ball | Home
Welcome to the Ernie Ball Music Man Company
[email protected]
Tel: (866) 823-2255 Ext 126
Fax805) 544-0821

 

[mastercihan]

Date: Fri, 20 May 2011 14:42:05 -0700

Subject: Re: Musicman John Petrucci Family Reserve 6 String Guitar Problem
From: [email protected]
To: [email protected]

Ucuz,


I forgot to tell you that we only make a 7 string nut, then we file off the extra slot to make it a 6 string JP nut.
You will need to do the same.


Cheers,

Billy Imperial
Sales, Customer Service
Ernie Ball, Inc.
Ernie Ball | Home
Welcome to the Ernie Ball Music Man Company
[email protected]
Tel: (866) 823-2255 Ext 126
Fax805) 544-0821

 

[mastercihan]

I posted the massages from My friend UCUZ s mail dialogs with musicman.Musicman only could send the nut also 7 string nut to us ...

 

[Norrin Radd]

Never has a larger mountain been made out of a smaller mole hill. Honestly, I'm just tired of this thread. Whoever picked up that guitar from the dealer should have noticed the nut issue. You are fooling yourself if you think it left the factory like that. That's just absurd. How many more people need to point out the file marks? The residue? The scratches all over in that picture? The discoloration all around the string?

At this point, if you still believe it actually left the factory in that condition, no one minus a degree in Psychiatry can offer you any useful help. You bought a damaged guitar from via a third party to try and save money by circumventing the rules and not ordering from your closest legal distributor. Your third party let you down - not the factory. You've got to get over this and just get the thing fixed already. Enough whining - suck it up and get it fixed and then play the guitar, for christ sake.

 

[the24thfret]

It is very obvious that someone modified the nut. The guitar is not new. You can not blame EBMM for that.

It's your choice how you want to fix it.

IBTL

 

[ScoobySteve]

The only practical option for you at this point is to find an excellent luthier who is able to match, or get extremely close, to EBMM's quality standards.

OR... you can mail it to the USA and have it repaired.

I know there's been a lotta dialogue here and there, but those are your options. Really.

 

[beej]

mastercihan-

Please don't post your emails to customer service. We don't know the other side of the story, it's between you and them. It sounds like they couldn't see the picture at first. (It's very clearly damaged, and that is not the way it left the factory.)

If you had bought this in your own country, you would have a distributor and dealer that speak your language, who could help you fix the problem. What you did was buy a guitar in a different country that has been damaged, which circumvents their dealer network. But you know this.

At this point there's not much that Music Man can do. They have offered to repair the neck if you send it back to them, they have to have the guitar to fix it. As you point out, it's expensive for you to ship the guitar back to them. What do you want them to do? Is it fair that they should absorb this cost?

I think everyone here feels badly for you, but there's nothing we can do. You bought a damaged guitar from a store you can't return it to. As everyone has said, you have two options: either ship the guitar back to the US to get repaired or find a local dealer/luthier that can repair it for you.

 

[Big Poppa]

IM sorry but Im closing this thread.