QC issues with the JP15-7's?!

[katsumura78]

Update from me, in case anyone was curious. I'm having sweetwater deal with it and I'm sure they'll get in touch with ebmm about the issue. Going to purchase something else since I really don't feel like waiting any longer for a 7 string. Might as well shut this thread down.

 

[Booker1000]

Just got mine today jp15. 7 string. No issues pretty amazing guitar.

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[Mariner-aaron]

Pretty classy to my eyes!


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[BrickGlass]

I did have the same high E-string being too close to the edge of the fretboard issue on my koa BFR JP. It was the nut and I had to send it back and get a new nut. CS was great, Pete Dubaldo was great, and the problem got fixed. I love the guitar immensely.

 

[acwild]

This will only happen with bolt on necks. I haven't owned "hundreds", and (like my post says) I have had to do this (Kev's vid) a couple times on mine, and several times on others' guitars. How tight are your tolerances for a "straight" neck? We might differ there...

So to say it is "very common" might be a misrepresentation--- but I have seen it a lot in my career. Enough to where I don't fret about it (pun intended ).

I've seen it on an early 70's Les Paul. It's so bad that you can't fret the high E past the 12th. The guy who owns it used to work in a guitar store so I'm surprised that he bought it as his main guitar.

 

[Big Poppa]

As hard as we try to never have a problem...stuff happens. Things can leave our factory perfect and shift...we can blow it...It happens. I can tell you that we are not having quality issues with the set up of any of our guitars. Our repair department is a lonely place. One guy. Im not doubting the original poster. I can actually believe that it happened once. Possibly twice, Pics are helpful. Thanks for the pic of the happy guitar btw.
I dont lock threads but also the more threads like Stray's cementing this issue as fact drive me away Stray do you own a JP?
Making this your personal urban legend because of a guitar made 21 years ago is not fair or correct. We made the guitar EVH wanted...he had no problems playing them...some players with different technique had an issue. When EVH left we made several small changes to the guitar. Some to make it more universally acceptable, some just things I preferred. The total EVH production would fit in about 6 months of our JP production.

All of the JP's tolerances are very tight...they are how he likes them. some of those spacings may not work for some.

Do you think JP would stay with us if we turned out crap?

I'm going to get the guitar in question brought to me.....I'll either post the most sincere apology or post a few pics.

 

[katsumura78]

Sweetwater has/will have both guitars. The second one is on its way back, I dropped it off at ups yesterday. Chris Carter is the sales guy I was dealing with so he'll have all the info and serial numbers on both guitars if you want to track them down. Thanks.

 

[varjao]

I'm surprised to hear these issues because I have 2 EBMM JPs and I can't tell you which one is more perfect, both are completely flawless and better than some hand made custom shop guitars that I have built by top guys, also excellent.

All I hear about EBMM is consistency and high quality control, I'm a happy customer and I intend to acquire more EBMM guitars, please EBMM keep doing quality stuff, never drop quality control like other brands, it's shooting your own foot.

 

[Mariner-aaron]

I guess there wasn't a update yet on the these particular guitars.


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[Santuzzo]

I had the same issue on a JP7 that had its neck replaced (different story). Kevin's video helped immensely. At first I did not manage to fix it, but when I tried again it worked out pretty well.
I think the misalignment of the string is most likely happening during transport/shipping.

 

[saabmugen]

Perfect Alignment, No Shifting??

Guys, EBMM have production numbers and warranty return data and all that good stuff. They can see where the warranty claims are being made and why. If there is a problem with the JP15 they're probably already dealing with it. But let's not jump to conclusions based on a small number of reports on a forum compared to the total number of guitars out in the world. OK?

In the mean time, whatever the reason, Customer Service and warranties are there for exactly this kind of thing. Remember, every guitar manufacturer has a small percentage of warranty returns. "Perfect" production every single time is simply impossible. That's why we say "call Customer Service" - it's their job, that's what they are there for, let them help! And those guys and gals can't constantly monitor the forums. Getting in touch with your dealer and or customer service is not only the fastest and most effective way to solve your problem, it's also the fastest and most effective way you can help.

Straycat - the EVH neck width was EVH's own production spec. Sure, a lot of people thought it was too narrow and it was changed as soon as EVH left EBMM but there was no production fault and this is not that.

Perfect Alignment, No Shifting?? That is what the specs say of the bolt-on 5 screw neck joint, so why should there be an issue? I have owned several cheap and high end guitars from Cheap Indian strat copies to entry level Ibanez and prestige models to currently a Vigier Excalibur Special7 and a Suhr custom 7. None, that i have ever owned had any issue with neck joint shifting or the Nut and such. There are no luthiers where i live and sending the guitar back to EBMM will both be expensive and time consuming. I was about to pull the trigger on a JP15 Quilt top today actually..... Well that is life i guess.

 

[scooby61]

This is only an occasional issue with the 7 string right? My jp15-6 is held up at ebmm when I finally get it I don't want to have to send it back.

 

[WillyD]

Perfect Alignment, No Shifting?? That is what the specs say of the bolt-on 5 screw neck joint, so why should there be an issue? I have owned several cheap and high end guitars from Cheap Indian strat copies to entry level Ibanez and prestige models to currently a Vigier Excalibur Special7 and a Suhr custom 7. None, that i have ever owned had any issue with neck joint shifting or the Nut and such. There are no luthiers where i live and sending the guitar back to EBMM will both be expensive and time consuming. I was about to pull the trigger on a JP15 Quilt top today actually..... Well that is life i guess.

Hi Saabmugen, I see you reside in Muscat, nice place, I have performed @ Grand Hyatt, Safari Club & have great memories of the people and city, hoping to return one day. You ask a good question as to why there should be a shifting issue.
Under normal playing and care, shifting is not a concern as we carefully fit each neck to the body. It is when a shipping company/handler is not mindful that this can occur. We hope you can try one out and give it the true test.

 

[WillyD]

This is only an occasional issue with the 7 string right? My jp15-6 is held up at ebmm when I finally get it I don't want to have to send it back.

hey Scooby61, as mentioned tolerances are tight on JP's for some players, which can take some getting used to. Not to worry, if yours is here and has any issues we will make it right.
Please send me an email: [email protected] for a status update.

 

[saabmugen]

Hi Saabmugen, I see you reside in Muscat, nice place, I have performed @ Grand Hyatt, Safari Club & have great memories of the people and city, hoping to return one day. You ask a good question as to why there should be a shifting issue.
Under normal playing and care, shifting is not a concern as we carefully fit each neck to the body. It is when a shipping company/handler is not mindful that that this can occur. We hope you can try one out and give it the true test.

Hey Willy, Yea Muscat is fun especially in the winters . Will surely try one out soon.

 

[QuietSpike]

If Billy did not put this issue to bed, hopefully this will...

I own 3 JPs, my latest one being the JP15. I take my guitars with me all over the world on many airplane rides. It has only happened twice, but it has happened where the neck shifts the slightest bit.... When I say it "shifted", I'm saying that the vast majority of guitarists out there wouldn't even notice. When you play a ton, you know your instrument like nothing else, and you know your setup... you know if your truss rod needs an 1/8 turn adjustment and can feel the difference. Remember who the JP guitars are made for---- the guy with extremely strict tolerances (as I'm sure Maddi can attest to).

The "shifting" is extremely easy to fix (you do not need to be an experienced luthier). DrKev made an excellent video showing the "issue" and how easy it is to remedy. Here is a link to said video:

I do not work for EBMM, nor am I endorsed by them (yet...), but I *WILL* defend their quality/craftsmanship/fit & finish/support as if I owned the company because they've earned it from me. As I said, I own 3 JPs.... one of which is the JP15 in question... and I can say with conviction it is just about the finest instrument I have had the pleasure of holding.

Do yourself a favor, don't listen to the naysayers (as there are always naysayers)... listen to the experts and give this guitar (and EBMM) a fair shot. I promise you will not regret it.

 

[MajtasticVoyage]

Curious what the verdict from BP is regarding OP's guitar... I was hoping for pics or an apology by now (as he stated he would provide) - that was months ago this thread was started.

And aside from OP, and the other ones mentioned, my JP15 7's high E string is constantly on the verge of slipping off the edge. I've learned to adjust my playing to compensate, so it wasn't as bad as some of the cases in question, but two of my other JPs, my former Maj (when I owned one), and any of my other EBMM or SBMM guitars do not share this issue. I've also been personally emailed by an (internet) friend who took my advice to get the 15 7 and had to send theirs back because of this exact same issue.

So I'm not here to defend or accuse EBMM or any of their customers, but it is what it is; This does seem to be an attribute that is peculiar to the JP15 7-string only - and while not "rampant" by any stretch of the imagination relative to how many they produce, it is definitely present. I think to just deny it exists or say that JP wants it that way are two possible ways to address this, but they miss the point that players simply do not expect their fingers to constantly drag the high E off the edge of the fretboard.

But like I said, I've learned to adjust my playing - whether this means the "issue" on my particular guitar isn't as severe as some, or maybe I just don't complain, or what, but the bottom line is that this IS a thing and it IS a thing on the JP15 7 exclusively.

You want a real QC issue? My JP15 7 had the bridge pickup wired to where the neck pup was supposed to be wired to and vice versa. And this made it past EBMM's QC AND Sweetwater's 10-million-point inspection! Of course I noticed it within 60 seconds of plugging it in for the first time; but it's okay, SW made it up to me big time and I'm too lazy to get it fixed!

Damned if it isn't the best sounding, nicest feeling guitar I've ever played or owned though... Smells good too; must be the gun-stock wax

 

[katsumura78]

Never heard anything back about the guitar so it was sent back to sweetwater and I'm waiting on a Jackson. Not a big deal but two JP15 7's in a row ? No thanks.

 

[QuietSpike]

Kats- did you watch Kevs video? The guitar is not faulty.... The fix is extremely simple.

Enjoy the Jackson...