Quick question on EBMM Customer Service

[denny99]

Hi all,

quick question: how long does it take, normally, for EMBB customer support to answer e-mails? I know I am probably a little impatient but I sent an e-mail more than 1 month ago for a volume pot info and sent another last week for bridge info, but no answers so far.

Thanks in advance, this is the first time I need to contact customer service in 10 years so I might not be used to their habits...

 

[Dante]

i think a week is sufficient... unless they're swamped with something else, like during namm.

 

[GWDavis28]

They are usually pretty quick to respond. You might want to call with your inquiry.

Good luck, Glenn |B)

 

[Warthog]

I am in Europe also and when I sent an email, they were pretty quick and solved my issue quickly. Be patient or send a pleasant reminder email. They really do care about their customers and are a joy to work with.

 

[azazael]

My experience has been same day or at latest 2 days.

You had best check you're junk filter.

 

[denny99]

Thanks guys,

I already checked my spam folder and no EBMM stuff in there.

Since I am in Europe it would be quicker to drop an e-mail rather than making a quite expensive phone call calculating the time fuse first
But I'll eventually go for it if a reminder email doesn't make it.

Is this contact form valid/working?
music-man-customer-service | contact-us

thanks!

 

[TonyEVH5150]

Try this link. Has the email for INTL coustomer service, and the contact info for international dealers.

Ernie Ball Music Man International Dealers and Distributors

Just noticed you're in Italy. You may need to go through the dealer/distributor in Italy to get your parts. Customer support works a little differently for those outside the USA.

 

[bkrumme]

Usually pretty quick. A couple days most times, but I would be happy waiting a week...

 

[denny99]

Just noticed you're in Italy. You may need to go through the dealer/distributor in Italy to get your parts. Customer support works a little differently for those outside the USA.

Thanks Tony! Just dropped an e-mail to the Italian distributor.

 

[knguro]

Usually they answer pretty quick, besides I’m a quality analyst and been honest I’ve never experienced such a great customer service scene anywhere else. What do you think BP?

Good luck BTW.

 

[Applelurker]

Denny99, We apologize for any inconvenience. Usually all customer service inquiries are answered within 1 to 2 days, depending if it is on the weekend or not. I will look into as to why you didn't get any replies. But please feel free to e-mail me personally, [email protected] and I will answer all your CS questions immediately.

 

[denny99]

Thanks Scott!
Just wrote you

 

[Warthog]

... and there you go! EBMM Customer Service Rocks!!!!!

 

[Slowlicks]

I emailed MM customer service recently..... It took MM an entire half hour to respond.
I called MM and was greeted with a warm welcome..
Then I was put on hold for the rep... It was 45 second before he answered the call..
I believe your email was lost in space... And if you waited a month for a response you need some help beyond what MM can do for you.

 

[denny99]

I have been contacted by both Scott and AJ (Customer Service) and they were super kind trying to figure out what happened!
Yes, excellent EBMM Customer Service

Thanks!

 

[Jack FFR1846]

I sent an email Sunday. Got a response from AJ Monday.