Thename
New member
Hi everybody,
I’m new here, last year I bought an 2010 EBMM JP6 white finish, gorgeous guitar, and plays like heaven, best guitar I’ve ever owned, hands down.
Recently the piezo in the high E saddle stopped working, no sound at all. I contacted Customer service and they told me I needed to replace the saddles and because my guitar it’s a 2010 one, I would need also to replace the preamp because of an output issue (With the new saddles the output would be much much lower with the old preamp).
So, I decided to buy the preamp and saddles. However, Customer Service is asking me to send them back my original preamp in order to buy the new one. This for me is kind of risky cause I live in another country and, we all know that postal services aren’t that reliable. I’m really worried about this, cause what would happen if it gets lost on the mail? Will they sell me that preamp either way?
Does anyone has experienced a procedure like this with EBMM before? Is there another there way I could fix this?
Thanks in advance for the help!
Greetings
I’m new here, last year I bought an 2010 EBMM JP6 white finish, gorgeous guitar, and plays like heaven, best guitar I’ve ever owned, hands down.
Recently the piezo in the high E saddle stopped working, no sound at all. I contacted Customer service and they told me I needed to replace the saddles and because my guitar it’s a 2010 one, I would need also to replace the preamp because of an output issue (With the new saddles the output would be much much lower with the old preamp).
So, I decided to buy the preamp and saddles. However, Customer Service is asking me to send them back my original preamp in order to buy the new one. This for me is kind of risky cause I live in another country and, we all know that postal services aren’t that reliable. I’m really worried about this, cause what would happen if it gets lost on the mail? Will they sell me that preamp either way?
Does anyone has experienced a procedure like this with EBMM before? Is there another there way I could fix this?
Thanks in advance for the help!
Greetings