Sterling Questions

[glynnejones]

My sterling is the greatest bass to play but I cannot get a good sound from it. I had a stingray before and that was great, I could set it up no problem. But this thing sounds terrible, everything works, there are no crackles or anything like that. I have used three different amps, several leads and batteries but none of this makes any difference, it just sounds muddy. One thing, when I bought it the battery was in the wrong way round. Would this have caused damage to the preamp? How can this be repaired, or can it be replaced with something else? Any ideas?

 

[Dr Stankface]

I'm sure you've tried it but i'll put it out there anyway. Have you tried changing the strings?

You could always call EB customer service. They're top notch.

Welcome to the forum!

 

[Big Poppa]

NIce way to introduce yourself.

please contact customer service.

 

[RitchieDarling]

Strange! I have the exact opposite problem with my Sterling basses!

No matter how hard I try, I just can't get a bad sound out of mine!

I've tried loads of amps, leads, cabinets, and effects.

And the sound still kicks the ass of every other bass I ever had!

I can't get a muddy tone to save my life!

And the basses are all gorgeous as well!

My 30th Stingray sounds and looks great too!

Adjustments are no problem.

I suppose that if I ever do have a problem, I had better get that customer service number on speed-dial!

I mean, the last time I called them, it took a whole 3 minutes to solve my problem. GEEZ!

Ritchie

P.S. See you all at NAMM in January!

 

[Fred E.]

No matter how hard I try, I just can't get a bad sound out of mine!

You beat me to it! Exactly my experience.

 

[Hellboy]

I had the same problem with a Wal bass awhile back and that turned out to be a capicitor problem. Call the folks at customer service.

lol Seems like Big Poppa gets grumpy when people ask for help on the forum when they have tech problems. Hard to know the forums rules and guidelines when being a "newbie"..... ONE of the truely great things with EBMM is the customer support so the best thing to do is to contact them. But it´s indeed hard to know what to do when being a "newbie" on the forum. Takes some time to find out the "rules". I would most likely also ask questions here on the forum if I had tech questions/problems and being new around here. But MM basses are so darn reliable so it hardly ever happens. At least not for me and I´ve played Stingrays since early 80´s. No problems what so ever. None. I´m happy.

//Jan

 

[lumberjack]

lol Seems like Big Poppa gets grumpy when people ask for help on the forum when they have tech problems.

Well, when someone uses their first post to complain about a product instead of using it as and introduction, I could see why he would get a little "grumpy".

Get in touch with customer service. They'll take care of ya. They're the best in the business.

 

[russinator]

How about a sticky FAQ..

...But it´s indeed hard to know what to do when being a "newbie" on the forum. Takes some time to find out the "rules". I would most likely also ask questions here on the forum if I had tech questions/problems and being new around here....

The "...please contact customer service..." in the signature line of BP's response is a little late.

Just suggesting...

 

[lumberjack]

the signature line of BP's response is a little late.

Just suggesting...

It's been there for quite some time.

 

[russinator]

...It's been there for quite some time. ...

You are missing the point.

A newbie would have to read a post by BP to see that. Then he couild put 2 + 2 together and would know.

But an FYI for newbies stating that could be made into a sticky or be included in the heading of the forum for that matter.

That's all I meant.

 

[RitchieDarling]

Calling your dealer, or customer service is just common sense.

I can understand if someone is frustrated. But a little tact and diplomacy go a long way. He did say that his Sterling was great, but then went into bash mode.

Instead of making your first post a big red frowny face and saying "this thing sounds terrible" and "it just sounds muddy", and the ever popular my-old-bass-didn't-do-that attitude.

Maybe he should have not used the frowny face and written something like this:

Hey guys! New to the forum. Used to have a 'Ray that I loved. I have a Sterling now. But I'm having some issues. What would be the proper course of action if I need some technical help? Any assistance would be appreciated.

I assure you there would have been many welcoming replies and BP would have been among the first.

It seems that when there is an issue, no one ever thinks to:

a: Take the bass back to where you bought it and ask for help.

b: Call customer service.

You would do it if it was your car, right?

R

 

[bovinehost]

Thread title edited.

Good advice offered above.

Let's not go through this particular issue yet again, guys.

The OP needs to contact customer service. We have no idea if the bass is new, used, abused, pristine, what sort of "bad" tone we're talking about, etc. It's impossible to diagnose using typed words.

Jack