• Ernie Ball
  • MusicMan
  • Sterling by MusicMan

heliotropic

New member
Joined
Nov 27, 2006
Messages
2
I recently won a Stingray HH on eBay and yesterday it finally arrived. After unpacking I played around with it for about an hour and everything worked/sounded great (it was even still in tune after its cross-country trip). I made note of a couple adjustments I wanted to make, then put it away and did some errands for awhile. Later in the day I went back to the bass, adjust the saddles on the bridge, neck pickup height, and fixed some string winding issues, and plugged it to play some more. As soon I hit the first note I could tell something was wrong, instead of the "springy" MM tone, I got something closer to what my Jazz bass would make. Not sure what was going on, I experimented for awhile and finally figured out that the coil closest to the bridge was not working in any position that utilizes it.

I opened up the back panel to see if anything had maybe gotten loose during shipping and finally gave way, but all the connections looked good. I checked the pickup as well and it looked ok.



I bought a multimeter today to test the connections and now I'm confused even more. In the pickup picture above, the red wire is for the bridge position, and that wire connects to the middle connetion on the switch. I checked the current between those connections and it works.

On the switch the leads from the pickups are the first two wires in each group of three, the third is ground. Depending on what position the switch is in different leads will be routed to the terminal on the right side of the switch (the rightmost of the pair is ground). Using the multimeter, I checked the connection between the red middle connection and the output wire, and it was fine. The black wire was ok as well. So this implies the switch is working.

Now is where I'm stuck, I checked the connection between the red wire on the pickup, and the output on the switch, and the connection was bad. I tried the black wire on the pickup, and it worked, which agrees with what I hear when the bass is plugged in. The problem is that if the connection between the pickup and switch is good, and the switch itself is good, why won't the pickup work through the switch?

I took the switch apart and didn't notice any obstructions and the contacts seemed fine, but there's a problem somewhere otherwise the pickup should work. Is there anything else I should be checking? I guess its a possibility the pickup went bad, but I've never had one fail on me like this before.
 

sandman@midlife

Well-known member
Joined
Oct 10, 2005
Messages
396
Location
Gainesville, Fl
Congrats on your new bass. I think your best bet is to take a deep breath and call EBMM Customer Service on the morning. 1-800-543-2255. Their service is second to none! That is probably the best place to take service issues. Lets see some pics of the rest of that beast!
 

Rano Bass

Well-known member
Joined
Sep 14, 2006
Messages
1,104
Location
Tijuana Mexico
I'm guessing the pup is ok, just check the solder point at the switch, or if possible conect the pickup directly to a spare output jack and see if it works correctly.
Sorry to hear that happened to your new bass but it happens on all instruments.
Your best option is to call customer service, they're very helpfull people.
Good luck.
 

Big Poppa

Well-known member
Joined
Feb 9, 2005
Messages
18,598
Location
Coachella & SLO, California
Jonguitarz and allat ebmm customer service are snorting tums on this one. This is our worst nightmare. Takes everything apart and then attempts self diagnoses and then ends up confused and with a bass taken apart and usually together wrong.

Just wait until the morning and we will sort it out. Please dont do any more surgery on your own.....

Sorry you had the problem... We will get it taken care of....What dealer did you buy it from?(read the second line of my sig tho)
 

jongitarz

Well-known member
Joined
Sep 15, 2003
Messages
6,049
Location
Here
Jonguitarz and allat ebmm customer service are snorting tums on this one. This is our worst nightmare. Takes everything apart and then attempts self diagnoses and then ends up confused and with a bass taken apart and usually together wrong.

Just wait until the morning and we will sort it out. Please dont do any more surgery on your own.....

Sorry you had the problem... We will get it taken care of....What dealer did you buy it from?(read the second line of my sig tho)

Oh yeah...Nothing I like better than that! But as BP says, call customer service tomorrow. 866 823-2255...Now pass the mirror:rolleyes:
 

heliotropic

New member
Joined
Nov 27, 2006
Messages
2
Jonguitarz and allat ebmm customer service are snorting tums on this one. This is our worst nightmare. Takes everything apart and then attempts self diagnoses and then ends up confused and with a bass taken apart and usually together wrong.

Just wait until the morning and we will sort it out. Please dont do any more surgery on your own.....

Sorry you had the problem... We will get it taken care of....What dealer did you buy it from?(read the second line of my sig tho)
No dealer, it was used off of eBay. The surgery was all exploratory, so hopefully that didn't contribute to the problem at all. When something stops working I guess my first instinct is usually to try to fix it myself, unless I know I have a warranty covering everything (like my car). I haven't done anything else since I originally posted though, and I'll give customer service a call tomorrow.
 

bgavin

Active member
Joined
May 4, 2007
Messages
29
Location
Orangevale, CA
I see two signal wires and a braid ground. I also see a jumper between coils which I assume is common ground.

For testing, make sure the other end (switch end) of the cable is disconnected.

Hook up your DVM to the Ohms setting and zero your meter if necessary. Clip ground to the jumper between the two coils on the left side of the photo. This is your common point. Test for continuity between black/ground and red/ground. This will tell you if either coil is open. Note the DC resistance value and write it down. It will be in the Thousands of ohms, so measure accordingly.

If one coil is dead, it will be open. If it is shorted, it will have a markedly different DC resistance value. When you contact EB Support, you will be armed with intelligent information so their tech can make an intelligent decision.
 

EBMM7181

Well-known member
Joined
Jan 4, 2007
Messages
1,494
Location
Atlanta, Ga
BP, jongitarz, you guys are so awesome. Where else can ANYONE get this kind of service?

Thats why you'll never ever catch me holding bass that doesnt say Ernie Ball , Musicman
 

Musicman Nut

Well-known member
Joined
Aug 20, 2003
Messages
1,456
Location
California
I recently won a Stingray HH on eBay and yesterday it finally arrived. After unpacking I played around with it for about an hour and everything worked/sounded great (it was even still in tune after its cross-country trip). I made note of a couple adjustments I wanted to make, then put it away and did some errands for awhile. Later in the day I went back to the bass, adjust the saddles on the bridge, neck pickup height, and fixed some string winding issues, and plugged it to play some more. As soon I hit the first note I could tell something was wrong, instead of the "springy" MM tone, I got something closer to what my Jazz bass would make. Not sure what was going on, I experimented for awhile and finally figured out that the coil closest to the bridge was not working in any position that utilizes it.

I opened up the back panel to see if anything had maybe gotten loose during shipping and finally gave way, but all the connections looked good. I checked the pickup as well and it looked ok.



I bought a multimeter today to test the connections and now I'm confused even more. In the pickup picture above, the red wire is for the bridge position, and that wire connects to the middle connetion on the switch. I checked the current between those connections and it works.

On the switch the leads from the pickups are the first two wires in each group of three, the third is ground. Depending on what position the switch is in different leads will be routed to the terminal on the right side of the switch (the rightmost of the pair is ground). Using the multimeter, I checked the connection between the red middle connection and the output wire, and it was fine. The black wire was ok as well. So this implies the switch is working.

Now is where I'm stuck, I checked the connection between the red wire on the pickup, and the output on the switch, and the connection was bad. I tried the black wire on the pickup, and it worked, which agrees with what I hear when the bass is plugged in. The problem is that if the connection between the pickup and switch is good, and the switch itself is good, why won't the pickup work through the switch?

I took the switch apart and didn't notice any obstructions and the contacts seemed fine, but there's a problem somewhere otherwise the pickup should work. Is there anything else I should be checking? I guess its a possibility the pickup went bad, but I've never had one fail on me like this before.

Just get in there and start cutting wires, lol. Unless you really know these basses I'd do the right thing, call your dealer or Customer Service, 99.9% of the time its something really simple but it'll take a repair place to fix it, SOMEONE who knows MM Basses.
So Good luck and it'll be fixed before ya know it.
 

stretch80

Well-known member
Joined
Dec 1, 2004
Messages
358
Location
massachusetts
Great attitude, great service, great products.

In my "other life" I'm working on a computer game to teach marketing, and EBMM would be a great case study in doing things right.

Welcome to the forum and you're going to love that bass.
 

bgavin

Active member
Joined
May 4, 2007
Messages
29
Location
Orangevale, CA
THis is hysterical Bgavin responds to a 6 month old thread that we have already fixed and I get high fived WOOHOOOO
I was searching for other information when I responded to the OP with a tip on how to provide more useful information to the EB tech. I own and operate a computer service, so I really appreciate when the customer can tell me a little more than "it's broke."

I think it is great being able to use the Search function and come up with useful information, even if 6+ months old. Thanks for keeping the old messages alive in the database. This reinforces the value of your board and EB customer service.

BP, you should be high-fived for both excellent customer service, and for keeping this board relevant.
 

Rick

Well-known member
Joined
Nov 29, 2002
Messages
164
Location
Maryland
So what was was wrong with it?
It's like I've been watching a movie and cable goes dead.
 
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