Help! Truss Wheel Issue

[Sydney Dyens]

Hi guys,
A few weeks ago I received my new Classic Sterling bass (awesome and beautiful btw). I thought everything would be perfect EXCEPT THAT the trussrod wheel seems to be locked. I tried many times to turn it right to make the action lower, but it really doesn't work...
Heeeelp !
Sydney

 

[MrMusashi]

i suggest you give customer service a call..

details in my signature below

hth!

MrM

 

[Sydney Dyens]

Thanks for the reply ! Just wondering : do you put the tool deeply into the hole of the wheel ?

 

[five7]

Not too deep or it might dig into the wood on the other side making it hard to turn.

 

[dlb1001]

Also, give the wheel a quarter turn CCW then turn it CW to see if the wheel will move easier.

 

[Sydney Dyens]

The problem is that I already tried to turn it CCW... No results !

 

[Tollywood]

Welcome to the forum, Sydney.

I had that happen once. The truss rod was basically stuck. You may have to hold the body at the neck joint and apply a little pressure on the headstock. That's what I did and I heard a pop, tried the wheel, and it was working again.

Good luck,
Bryan

 

[Sydney Dyens]

Thank you Bryan ! I must admit that I've tried so many times that a part of the painting of the wheel is gone now... I really hope what you suggested me will work, cuz I'm so scared to break the instrument...

 

[Tollywood]

Oh, also holding the headstock, and applying pressure at the 12th fret was part of the process. I'm sorry, I forgot for a minute. I alternated between those areas.

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[Sydney Dyens]

Well I tried your method a few minutes ago and still nothing... Maybe I don't put enough pressure on the headstock, I don't know...

 

[A.J.]

PM sent!

 

[MrMusashi]

let customer service help you..

they know all the tricks and will guide you through the process so that you dont damage the bass in any way..
its so easy to slip and scratch your beauty, especially if you use cheap tools!

MrM

 

[Sydney Dyens]

A.J sent me a mail, that's ok

 

[Sydney Dyens]

Btw did you receive well mine, A.J ?

 

[ZiggyDude]

That just happened to me with a brand new Bongo 5HH - sparkle green. I had to send it to EBMM. They needed add some threads to the rod as the wheel was at the end (call it "Chase". It was pain in butt - but they did do good service and it works now.

There seems to be an issue with QC and these. My Desert Gold Bongo HH5 turns hard but does turn, my Electric Blue 5HS turns easily and buttery smooth, and the one above had to go to the shop.

 

[Sydney Dyens]

The problem dude is that I can't send it to EBMM, because I live in France, this would be too long and too difficult...
But I remember that when I tried for the third time to turn the wheel, the results were a part of the painting which was gone and... twisted tools !! And the wheel still didn't move ! May I conclude the instrument itself wasn't damaged at all and is REALLY unbreakable ??

 

[tbonesullivan]

I have 4 MM instruments, and the truss rod wheels on two turn really easily. On the other two, they "stick", and I almost want to really loosen them and put some graphite or something . Both that stick also have rosewood fretboards. The two that don't have maple fretboards, though the two that stick are also much newer than the other two.

maybe the truss rods washers need time to break in?

 

[Sydney Dyens]

Maybe you're right ! I should wait some months to see if the issue is resolved...

 

[donkelley]

Its been months,... What's the latest?

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