Turn-around time for ordering EBMM parts?

[bogwart]

What's the standard turn-around time for ordering parts from Ernie Ball? My stingray has been in the repair shop for a month waiting on a replacement circuit board and pots. I'm being told from GC that they're waiting on the factory to ship the replacement part they sent out a month ago. Does this timing seem normal, or am I being way too impatient?

Thanks,

Brian.

 

[WillyD]

hey Brian, thanks for playing Music Man. The process involves GC returning the old preamp(proprietary)to our factory here in California. Once we have received it and notified GC they order a replacement. Factor in shipping/ordering and this can take a few weeks.
We build the preamps quickly, please have your contact at GC call us (866)823 2255 to get you taken care of.

 

[bogwart]

Thank you sir. I will pass along the contact info when I check in with them today. When the preamp is sent back, will GC be notified and will they have a tracking number for the package? I bought the bass and gave it to them for repairs 48 hours after buying it so I'm ready to have it back in my hands and up on stage! I can't help but be excited!

 

[WillyD]

You are welcome. Yes, they will be notified and can request tracking info. Apologies for any inconvenience.

 

[bogwart]

Awesome. Thanks so much. My GC contact Pete is going to call today he said. Thanks for the fast responses!