Yet Another Feel Good EB tale

[Jazzbassman23]

I'll try to make it quick. Took delivery of my Bongo 4HH black about a month ago after ordering through Chuck Levins Washington Music. Since I was technically "working" when I picked it up, I just gave it a quick glance and went back to work. After all, I'd watched my sales guy open the shipping carton. Pulled it out to play it that night and noticed a small scratch on the headstock. Called my guy at Chuck's who said bring it in; we'll make it right. But then I thought, maybe I should email Jon to get his read. Long story short, he put me in touch w/Dan McPherson who arranged for it to be picked up the next day. Jon told me they would refinish the neck and turnaround would be 2-3 weeks. Got it back yesterday and it looks and plays . . . well you guys know. Words can't describe how pleased I am.

I truly believe most manufacturers and dealers would have made me jump through hoops in this case, but Jon and Dan treated me like one of the family with no questions asked. Thanks to both of you, and as Jon told me, it's easier when your bosses (Dargin/Big Poppa) foster that kind of attitude. We all know EB makes great instruments; hell, I have four now, but with customer service like this, why would I buy anything else?

Thanks again, guys. My only problem w/your company? You HAD to go and produce a two pickup Sterling, didn't you? Five's not too many is it?

Dave

PS: Jon, thanks for the great stickers. Don't know if these are new or not, but it's the first time I've seen them.

 

[roballanson]

Amen brother. Throw in the decent charity work done by the company and you got one serious force for good in the music industry.....

Cheers to all

 

[jongitarz]

Thanks Dave!

 

[Morrow]

I have never had any problems whatsoever with my Ray aside from a feeling of panic the first time my battery died.

It was an easy fix and I did not have to send it to Jongitarz.

EB seem to have the best customer service in the biz.

 

[Jazzbassman23]

Even after all these years, I always experience that brief moment of panic until it hits me that it's the battery gasping its last breath.

 

[rulyøngo]

That's a great story!!!...I never had to deal with their customer services because I never had a problem with my Sterling!!!

 

[pattiejay]

you guys are lucky you're in the US - Jon and the others are right next door to help out

while for us aussies.... : (

 

[MingusBASS]

Yeah , 'cause Sydney is such an ugly city. Be happy you live in a place that most of us can only go on vacation is we are lucky!

Andrew

 

[0557]

Yea,
Back when I bought my second stingray in 1985, the bass had RF and grounding problems. So I called EB cust service, and they sent me another preamp
no questions other than explaining the problem. Other than that, I have never had anything go wrong on any of the other 6 basses I have bought from EB.
I can't think of any other guitar manufacturer that comes close to taking care of their customers.

 

[LeftyBongo]

I had a similar experience when I bought a new Sterling. The string spacing (at the nut) was completely off -- because the nut wasn't cut right.

EB asked me to send the whole bass to them and they would recut and install a new nut, in 2 weeks.

I took the liberty to ask them if they would put a fretless neck instead of the fretted one it originally had. To my surprise, they agreed without a problem.
It took a bit longer because they had to make the neck. When it arrived, it was perfect.

Talk about customer service.

 

[MingusBASS]

Thats odd, 'cause they have a policy about not changing basses from fretted to fretless but I guess in this case they made an exception.

Andrew

 

[jongitarz]

I find that odd as well.

 

[AnthonyD]

The Taco Bell Team has spoken!