EB MM Customer Service ROCKS!!!!

[rockerjt]

I just wanted to give a big THANKS to EB MM Customer Service. These guys are great. I apparently had a couple of items missing from my Axis yesterday, e-mailed this morning, and within an hour not only had 2 (friendly) e-mails from customer service, but already had my stuff on the way. That is some real customer service. I was so impressed. Between the guitar and the customer service, I think these guys have a customer for life. Kudos EBMM!!!! Hell, I even posted a thanks on my Myspace blog.

So thanks guys.

 

[Big Poppa]

no problem thanks for the kind words.

 

[candid_x]

I emailed Dan with a question yesterday, had my answer within an hour or so. Phenomenal CS.

 

[rockerjt]

no problem thanks for the kind words.

You guys are great Sterling; honestly, I am very impressed and you've got a customer for life.

 

[Sigmunds Couch]

I'm not so sure.....they made me sit on a big, scalding hot, aluminum horse in the middle of a desert.... I guess I must've been difficult....

 

[andynpeters]

They are the best....I had a colour query 2 weeks ago & got a comprehensive same day reply from Beth.

 

[Spudmurphy]

I also think that the Customer Service provided by the UK distributors Strings n Things needs a round of applause. Good one guys.

Ya know it's the small things too like when I was after my EVH - I wanted to verify the serial number and had a reply the next day.

Thanks EB / S & T

 

[rockerjt]

I'm not so sure.....they made me sit on a big, scalding hot, aluminum horse in the middle of a desert.... I guess I must've been difficult....

Oh come on, you're lucky. I asked for a spanking and they wouldn't give me one.

 

[Tim O'Sullivan]

Beth has always helped me big time - CS is always 1st class!

I have been an Axis player since 1995 - I don't see that changing... ever! Gibsons/Aria's/Guilds may come and go, but there will always be an Axis!

 

[wolfbone07]

Ditto, I have had two great CS experiences. Way to go!

 

[GWDavis28]

CS has always been great, whether it's Dargin, Beth, Aziah, Dan or anyone else I've never had an issue. I must throw my $0.02 worth out there for Jon as well, dude knows his stuff, ROCK!!!

Glenn |B)

 

[Sweat]

Yep, nice you found out quickly how great they are unparrelled in the business.

Everyone in CS is great and Dan just ROCKS, always take great care of me, hell now he is taking care of me before I ask, just suberp

 

[jamminjim]

best customer service dept on the planet - Amen.

 

[MPM]

Dan and A.J. have always responded to my questions and helped me out promptly and courteously. Thanks!

 

[MusicManJP6]

I've never had to use EB's CS until recently. They are top-notch all the way!! Prompt, courteous, and professional. You guys ROCK! (especially Dan - haha)

 

[leftyguitarblue]

I've contacted them a couple times and they truly are the best in the business. Fast and curteous.

 

[brasco68]

Excellent team...best in the Biz!

 

[Jodizzle]

I'm not so sure.....they made me sit on a big, scalding hot, aluminum horse in the middle of a desert.... I guess I must've been difficult....

Oh come now ... I paid you for it didn't I???

 

[rockerjt]

Unbelievably, I already got my trem springs and allen wrench for my Axis; these guys must've sent it out as soon as they got my e-mail. Thanks again guys.

 

[Sigmunds Couch]

Oh come now ... I paid you for it didn't I???

lol