Buzzing/rattling on open strings on MM AXIS SS Hardtail

[Charlie2012]

Hi guys,

My new SS has developed a problem where some of the open strings are buzzing and resonating quite loudly with a long delay.

There is plenty of relief in the guitar so I took it to my tech who has said that its a problem behind the nut and that a string tree would be needed?

Anyone got any advice on this?

Many thanks,

Charlie

 

[killerburst]

If the problem "developed" - meaning it wasn't there and then suddenly it was there - then something changed. The nut/headstock/tuner geometry negates the need for a string tree by design. Most likely a string tree won't be of any use and will be an irreversible mod. It's impossible to diagnose without seeing it, but I would get a second opinion before drilling holes in the headstock.

 

[threeminutesboy]

if your guitar is new then it's under warranty double check with your dealer first

 

[Spudmurphy]

Do not go the "string Tree" route.

I am aware of a similar problem (happened to a friend of mine on the forum with his Axis SS)

He got it sorted under warranty.

 

[Charlie2012]

Thanks for your replies guys. The dealer that I purchased this guitar from in June this year has now closed down. Will that affect the warranty or is it done through Musicman?

 

[Spudmurphy]

Contact cs if that's the case.

 

[djlynch]

Customer service

 

[Charlie2012]

Ok thanks - I've emailed AJ at CS.

 

[Charlie2012]

Still waiting to hear back as its been the weekend. So what options do I have when the guitar is under warranty - is the guitar replaced, repaired or refunded? I'm in the UK. Cheers

 

[Spudmurphy]

It would have been useful if you had posted your location. The rule of thumb is take it back to the dealer who would then arrange something with Strings n Things in Shoreham by Sea.

Still I'm sure the USA will point you in the right direction.

Note to knuckleheads - "hey guys, check out your details and consider at least stating your country of origin huh, please?"

 

[Charlie2012]

Yes good point! Sorry forgot to mention I'm in the UK! So as my dealer (Machinehead Music) have closed down - should I contact strings n things directly? I'm very unhappy with this fault that has developed and just want it to get sorted ASAP

 

[DrKev]

Yes, contact Strings & Things. They'll tell you best how to proceed in these circumstances.