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Does Ernie Ball Have Any Customer Services

M

muso58

New member
Joined
Aug 11, 2003
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3
Or am i wasting my time 6 emails to different departments ,and still no replies !!
 
I have had excellent customer service ever since I first contacted them via mail. Maybe your question is a bit off topic?
An other option: try posting your question here, Derek and Greg browse these forums once in a while.

good luck
 
I have pasted what i keep e mailing to different ernie ball departments ,I think you'll get the gist of it. Please help getting desperate --Hi i have been using your light guage thumb picks for the last 20 yrs or so ,being the only light guage thumb picks i know of .A few yrs ago i was informed by strings & things UK ,that they were no longer being manufactured ,and also music shops dont seem to be interested in stocking products that dont sell quickly. so i resorted to repairing old ones wth super glue, in desperation !! I contacted joel limpic ,a couple of years ago ,he informed me they had never stopped manufacture ,and he agreed under the circumstances to sell me a few bags direct .I cant seem to find music shops interested in my problem ,and as i now live in Spain the problem is compounded . Being a professional musician ,I desperately need a new supply ,as i am almost out of stock. I have sent a 6 emails to joel limpic but as yet have no reply . Could you please help. I can pay by VISA via fax .Best Regards Steve Elliott Thanks for looking



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08-11-2003 12:50 PM
 
I think the best way to reach them, is call the Ernie Ball company. It may be an expensive call, but it will definitely solve your problems !
 
Customer Service

Hey There,

Sorry for any inconvenience regarding your experiences with our customer service.

Unfortunately, Joel Limpic is no longer an employee of the Ernie Ball Company. That may be the reason you were left without a response...

Please feel free to call Ernie Ball Customer Service Toll Free At : 800-543-2255

Or email [email protected] in the future...

Once again, sorry for any inconvenince,

Brian Ball
 
As brian has said Joel hasnt been with the company for over 2 1/2 years. The problem is that we dont make them anymore and dont have a single one. Have you tried any of DUnlops products?
 
The customer service is brillient.... they gave me plenty of help with my guitar!
 
Zophixan said:
The customer service is brillient.... they gave me plenty of help with my guitar!
Click to expand...

yes sir ... many years ago - probably before this forum existed i called EB to see how i could get a knob-thing for my Sterling's pup selector and a few days later i had a baggie w/ 2 dozen mailed to my house.

ironically now that i have 23 spares the thing has never fallen off again LoL

:)
 
they answered my question took 3 days but it was the weekend so ill cut them some slack :p
 
Somehow I missed this thread......must have been "out of town" on this one.

Thanks for giving EBMM Customer Service some slack. I am sure they appreciate that.

YES...most of EBMM is on the forum and they do answer questions on the weekends either through here (forum) or through e-mail. I have always gotten my answers when I e-mailed the right person.

Customer Service - Second to NO ONE!

:cool:
 
muso58 said:
I have pasted what i keep e mailing to different ernie ball departments ,I think you'll get the gist of it. Please help getting desperate --Hi i have been using your light guage thumb picks for the last 20 yrs or so ,being the only light guage thumb picks i know of .A few yrs ago i was informed by strings & things UK ,that they were no longer being manufactured ,and also music shops dont seem to be interested in stocking products that dont sell quickly. so i resorted to repairing old ones wth super glue, in desperation !! I contacted joel limpic ,a couple of years ago ,he informed me they had never stopped manufacture ,and he agreed under the circumstances to sell me a few bags direct .I cant seem to find music shops interested in my problem ,and as i now live in Spain the problem is compounded . Being a professional musician ,I desperately need a new supply ,as i am almost out of stock. I have sent a 6 emails to joel limpic but as yet have no reply . Could you please help. I can pay by VISA via fax .Best Regards Steve Elliott Thanks for looking



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08-11-2003 12:50 PM
Click to expand...

hey Muso

I play with a "Muso" who always uses thumb picks. He had the same problem as yourself and went over to using a different type which he loves.

I'll phone him tonight and post details.
he gave me one to try, if my son hasn't borrowed (t/a lost) it, I'll scan it in and post a photo.

Watch this space !!

Spud
 
Spudmurphy said:
hey Muso

I play with a "Muso" who always uses thumb picks. He had the same problem as yourself and went over to using a different type which he loves.

I'll phone him tonight and post details.
he gave me one to try, if my son hasn't borrowed (t/a lost) it, I'll scan it in and post a photo.

Watch this space !!

Spud
Click to expand...

They are Fred Kelly Thumbpicks
go to
http://www.fredkellyspicks.com/
Here's a pic of a pick! - not a good one at that!
first rate service - try them they are great picks, don't be put off by the shape, - I hated thumbpicks b4, I love these - Kelly does the trad shape thumbpick too.
Spud
 
Last edited:
Big Poppa said:
Larry Ill put staff on the weekend just like fender....oh wait ...like warrrrr sh^T larry do you work seven days a week?
Click to expand...

i wasnt trying to make a harsh comment all i was saying was what my experience was. and i see no problem with having to wait the weekend either
 
You know, many times on weekends, questions are actually answered by Dargin or Beth or even Big Poppa.

Just thought I'd mention that.
 
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