mooreguitars
Active member
- Joined
- Mar 1, 2006
- Messages
- 32
BP,
I accept the apology. I completely understand where you were coming from with the way you were seeing it. The reason I kept it on the forum was because this place is very friendly and accomodating. So, I wanted to take a more friendly approach, like, if Jon saw my questions then he could respond at his own leisure if he was so inclined (which he went above and beyond). I never took that for granted, trust me. I always tried to make sure Jon felt like I truly appreciated him taking the time to address any concerns. If he didn't know that... now he does!
I do most of my business face to face so I might not be that great at getting my point across on here.
To answer your questions: Yes, the guitar was new and I did let the company know about the problem but didn't get a response. I then came here and saw that the guy that does repairs also posts. My initial intention was to figure this out myself with help from the experts. The offer to call customer service and get an R.A.N. then came about. So... I did. Everything after that, like I said, was just a friendly approach to learn what the problem was so this doesn't have to happen again. I don't like being at the mercy of my own ignorance so I wanted to understand the problem as well as get it fixed. Understand? No pressure or obligations to respond at all because I do realize that I am not the only customer and I realize that it is not even his role anyway. I can't stress enough how GREAT Jon has been with that.
So, no hard feelings at all... you guys still rock (honestly the best guitars I've ever played)! Even this, a conversation with the owner of a company such as yours would not happen with any other establishment... at least not in this manner. Everything's cool (I don't hold grudges anyway - pointless & childish). In fact, respect for your company went up a little bit. I guess now we can "Relax baby".
Sincerely,
Mark
I accept the apology. I completely understand where you were coming from with the way you were seeing it. The reason I kept it on the forum was because this place is very friendly and accomodating. So, I wanted to take a more friendly approach, like, if Jon saw my questions then he could respond at his own leisure if he was so inclined (which he went above and beyond). I never took that for granted, trust me. I always tried to make sure Jon felt like I truly appreciated him taking the time to address any concerns. If he didn't know that... now he does!
I do most of my business face to face so I might not be that great at getting my point across on here.To answer your questions: Yes, the guitar was new and I did let the company know about the problem but didn't get a response. I then came here and saw that the guy that does repairs also posts. My initial intention was to figure this out myself with help from the experts. The offer to call customer service and get an R.A.N. then came about. So... I did. Everything after that, like I said, was just a friendly approach to learn what the problem was so this doesn't have to happen again. I don't like being at the mercy of my own ignorance so I wanted to understand the problem as well as get it fixed. Understand? No pressure or obligations to respond at all because I do realize that I am not the only customer and I realize that it is not even his role anyway. I can't stress enough how GREAT Jon has been with that.
So, no hard feelings at all... you guys still rock (honestly the best guitars I've ever played)! Even this, a conversation with the owner of a company such as yours would not happen with any other establishment... at least not in this manner. Everything's cool (I don't hold grudges anyway - pointless & childish). In fact, respect for your company went up a little bit. I guess now we can "Relax baby".
Sincerely,
Mark
