GoKart_MoZart
Well-known member
Thanks for that info, greenwizard.
BTW, I'm new to this forum, these posts are great. They remind me of a family reunion.
Can't wait for the desert bash for the real thing...
- Thread starter jeffrey
- Start date
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Thanks for that info, greenwizard.
BTW, I'm new to this forum, these posts are great. They remind me of a family reunion.
Can't wait for the desert bash for the real thing...
GHWelles
Well-known member
jeffrey
Well-known member
How about an arm wrestle?
jeffrey
Well-known member
To put this to bed;
I posted 1 (one) picture with my camera phone because I was asked to via PM. If you want me to delete it I will.
The quilt vs. flame thing was only a personal annoyance where we differed on opinion, Sterling. I felt for the cost people should get a choice, you did not. I (obviously) put it aside and bought the guitars anyway. I still disagree, but I've agreed to disagree you and forget about it. I mean really, when was the last time you say me say anything about that subject? It's been a really, really long time. Seriously, I've all but forgotten about it.
I know EB will fix it and that it will be done happily, I've NEVER said a single word to the contrary. I've always had nothing but praise for EB as a company, for their instruments and their customer service.
I would LOVE to send it back right now, but I just can't. As I said before, the biggest gig of my piddly music career is next Saturday (the 18th) and I don't think I'd get it back before then, at least I wouldn't expect to.
Sterling, I know ya mean well big guy, I really do, but I think sometimes you overreact a bit, especially with me! Please, lighten up man, I love you guys and your guitars and my intentions are always good, I promise.
I posted 1 (one) picture with my camera phone because I was asked to via PM. If you want me to delete it I will.
The quilt vs. flame thing was only a personal annoyance where we differed on opinion, Sterling. I felt for the cost people should get a choice, you did not. I (obviously) put it aside and bought the guitars anyway. I still disagree, but I've agreed to disagree you and forget about it. I mean really, when was the last time you say me say anything about that subject? It's been a really, really long time. Seriously, I've all but forgotten about it.
I know EB will fix it and that it will be done happily, I've NEVER said a single word to the contrary. I've always had nothing but praise for EB as a company, for their instruments and their customer service.
I would LOVE to send it back right now, but I just can't. As I said before, the biggest gig of my piddly music career is next Saturday (the 18th) and I don't think I'd get it back before then, at least I wouldn't expect to.
Sterling, I know ya mean well big guy, I really do, but I think sometimes you overreact a bit, especially with me! Please, lighten up man, I love you guys and your guitars and my intentions are always good, I promise.
leftyguitarblue
Well-known member
Congrats on that big show Jeff, i read it in another thread. Is someone gonna videotape it so you can post it on here? I wanna see that BFR in action. (gotta wait till the 24th to see JP actually playing it.)
Thanks.
Thanks.
Dargin
Ernie Ball Customer Service
Jeffery the main issue is the fact that you never contacted us with the issue you had. Instead you posted pictures and went on and on about about the problem. You have been around long enough to know this.
jeffrey
Well-known member
I know what you are saying Scott, but I wasn't posting because of the issue, I was posting because I like the guitar so much (if you read'em all the way through ).
The issue was just part of the "review" of the guitar, which is what this thread is.
I did not contact Customer Service for two reasons:
1) I already know they'll fix it as I've been down this road with the exact same issue on a different guitar, so I had no concerns about the issue and...
2) I'm not ready to ship it yet (because of gig commitments) so why bother and already busy group of people?
).The issue was just part of the "review" of the guitar, which is what this thread is.
I did not contact Customer Service for two reasons:
1) I already know they'll fix it as I've been down this road with the exact same issue on a different guitar, so I had no concerns about the issue and...
2) I'm not ready to ship it yet (because of gig commitments) so why bother and already busy group of people?
JoeDogInKC
Well-known member
- Joined
- Jul 7, 2007
- Messages
- 207
I'm gonna chime in here and agree with Jeffrey. He had nothing but good intentions here and seems to be getting the s**t end of the stick. Here's a quote from his initial post in this thread, which as it were, wasn't a complaint thread, but a review of the new BFR HE RECEIVED.
Let's see here - "I'm not really worried about it" was used above. Also "Regardless of that small issue, I'm very, very pleased."
I mean really - The guy just got his guitar after waiting quite awhile for it. It has a small issue (he wasn't even complaining about it, just stating the fact) that he's "not really worried about". He truthfully stated that it isn't causing him any tuning problems and he also thanked the company for such a wonderful instrument.
Of all the lowlife scumbag customers.... How dare you Jeffrey!
He plainly stated that he didn't want to fix it himself and kept getting drawn back into the conversation by others. He didn't go "on and on about it" by himself, he was almost forced to to defend himself.
I've gotta tell ya, I love my EB JP6 MD, but if this is the kind of treatment you get by reviewing your newly recieved instrument then I'll be happy with just one EB and won't plan on another.
Let's see here - "I'm not really worried about it" was used above. Also "Regardless of that small issue, I'm very, very pleased."
I mean really - The guy just got his guitar after waiting quite awhile for it. It has a small issue (he wasn't even complaining about it, just stating the fact) that he's "not really worried about". He truthfully stated that it isn't causing him any tuning problems and he also thanked the company for such a wonderful instrument.
Of all the lowlife scumbag customers.... How dare you Jeffrey!
He plainly stated that he didn't want to fix it himself and kept getting drawn back into the conversation by others. He didn't go "on and on about it" by himself, he was almost forced to to defend himself.
I've gotta tell ya, I love my EB JP6 MD, but if this is the kind of treatment you get by reviewing your newly recieved instrument then I'll be happy with just one EB and won't plan on another.
beej
Moderator
I say you guys settle this the old fashioned way. Pistols at high noon.
jeffrey
Well-known member
Hahaha Beej.
Nothing to settle, I was never unhappy at any point with my guitar.
Nothing to settle, I was never unhappy at any point with my guitar.
Dargin
Ernie Ball Customer Service
This post is a friendly one, so no one take this the wrong way.
We love that you love your guitar, we just prefer that when there is a customer service issue that you call or e-mail us instead of posting it on our commercial forum.
Here is just one example:
We have gotten several calls from customers who think they have seen something that looks similar to the low quality photo that was posted. After several calls with each customer and e-mails with high quality photos we have yet to find a defect. This one thread has taken HOURS of time from the four awesome guys and gals that are in charge of selling to HUNDREDS of stores, taking customer service calls for every instrument we have ever made, and also taking calls from potential customers. They also have to do fun things like paperwork!
I hope I explained our side a little.
Scotty
We love that you love your guitar, we just prefer that when there is a customer service issue that you call or e-mail us instead of posting it on our commercial forum.
Here is just one example:
We have gotten several calls from customers who think they have seen something that looks similar to the low quality photo that was posted. After several calls with each customer and e-mails with high quality photos we have yet to find a defect. This one thread has taken HOURS of time from the four awesome guys and gals that are in charge of selling to HUNDREDS of stores, taking customer service calls for every instrument we have ever made, and also taking calls from potential customers. They also have to do fun things like paperwork!
I hope I explained our side a little.
Scotty
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Big Poppa
Well-known member
JEFFREY,
Now we've lost a customer and spent hours in the customer service.
I only ask two things....1. Dont Pm me and dont post customer service issues hiere without contacting customer service first. It is even in my signature
Dargins posts explain it unemotionally and accurately. Without knowing it more work and bad publicity has come out of your desire to wait for the next guitar (your choice) I am fine with that I just dont feel it is fair to us to still talk about it.
Jod Dog I have zero problem with the review you posted it was the subsequent cell phone pic and the continued broadcasting of the problem without letting us fix it.
You may buy a guitar from anyone You will never know how the boss thinks there because you will never have access to him. Please with 16 posts try to give both sides here the benefit of the doubt.
There is no company that will do more to make the customer happy, we just need the chance.
Jeffrey you know that we will jump through hoops and stand on our head to make things right and we are sorry for the problem. Just please follow my rule #2..........
Now we've lost a customer and spent hours in the customer service.
I only ask two things....1. Dont Pm me and dont post customer service issues hiere without contacting customer service first. It is even in my signature
Dargins posts explain it unemotionally and accurately. Without knowing it more work and bad publicity has come out of your desire to wait for the next guitar (your choice) I am fine with that I just dont feel it is fair to us to still talk about it.
Jod Dog I have zero problem with the review you posted it was the subsequent cell phone pic and the continued broadcasting of the problem without letting us fix it.
You may buy a guitar from anyone You will never know how the boss thinks there because you will never have access to him. Please with 16 posts try to give both sides here the benefit of the doubt.
There is no company that will do more to make the customer happy, we just need the chance.
Jeffrey you know that we will jump through hoops and stand on our head to make things right and we are sorry for the problem. Just please follow my rule #2..........
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jeffrey
Well-known member
Well, I will gladly remove the picture if it's causing any problems, all ya had to do was ask.
I only posted it because someone PM'd me asking to see it.
As far as someone *thinking* they had the problem and not having it, I mean it's either touching or it isn't, ya know?
Sorry for any problems the picture may have caused, I'll edit my original post now.
Big Poppa
Well-known member
If only I could get you to understand the talking about a problem before contacting customer service then I would have won the lottery.
JoeDogInKC
Well-known member
- Joined
- Jul 7, 2007
- Messages
- 207
BP and Dargin,
I understand your side if the issue very clearly. I work for a major wireless telecommunications company as a network engineer and have to spend hour upon hour explaining to customers that we unfortunately can't deliver on a promise that one of our salespeople thoughtlessly made. Once I'm done with that, I get to have a heated discussion with the salesperson that sold the "product" that we don't sell, only to have someone in management decide after those two conversations that we had better find a way to deliver it anyway. And that's all in addition to my normal job duties.
My real point was that this issue could have been handled in a different, and most likely more productive, manner. A moderator here on the forum could have deleted the thread and sent jeffrey a Private Message explaining why. Or the thread could have just been locked with a comment in the first post with a reason.
In my very humble opinion though, the guy didn't deserve to be lambasted on a public forum about it. Jeffrey loves his guitar and so do I. I wouldn't trade it for anything else, to be honest, it's just that good. If his post caused you some extra grief, it would have been pretty easy to rectify without public humility coming into play.
You guys make the best stuff imaginable and I have read a LOT of posts here everyday for the last couple of years (regardless of how much I post and/or registered) about how great the customer service is. I've honestly never called customer service because I didn't feel like I could part with my axe for as long as it would take to get it repaired. That's how much I love it. I only have one and I can't live without it. I'm not even a gigging musician either.
I just think this particular instance could have been handled better. That's all. Customer Service isn't just about fixing problems quickly, or doing things for free that you could have charged for, etc. It's also about how the customer is treated, especially when other people are around to hear it (or read it, in this case). It's apparently worked out now and we'll let bygones be bygones after this. I just wanted my $.02 to be heard (read). I only want the best to get better!
That being said, I love EBMM's and I will one day have enough cash to afford another. I've got my eye on a Ruby Burst JP7, and an empty savings account.
I understand your side if the issue very clearly. I work for a major wireless telecommunications company as a network engineer and have to spend hour upon hour explaining to customers that we unfortunately can't deliver on a promise that one of our salespeople thoughtlessly made. Once I'm done with that, I get to have a heated discussion with the salesperson that sold the "product" that we don't sell, only to have someone in management decide after those two conversations that we had better find a way to deliver it anyway. And that's all in addition to my normal job duties.
My real point was that this issue could have been handled in a different, and most likely more productive, manner. A moderator here on the forum could have deleted the thread and sent jeffrey a Private Message explaining why. Or the thread could have just been locked with a comment in the first post with a reason.
In my very humble opinion though, the guy didn't deserve to be lambasted on a public forum about it. Jeffrey loves his guitar and so do I. I wouldn't trade it for anything else, to be honest, it's just that good. If his post caused you some extra grief, it would have been pretty easy to rectify without public humility coming into play.
You guys make the best stuff imaginable and I have read a LOT of posts here everyday for the last couple of years (regardless of how much I post and/or registered) about how great the customer service is. I've honestly never called customer service because I didn't feel like I could part with my axe for as long as it would take to get it repaired. That's how much I love it. I only have one and I can't live without it. I'm not even a gigging musician either.
I just think this particular instance could have been handled better. That's all. Customer Service isn't just about fixing problems quickly, or doing things for free that you could have charged for, etc. It's also about how the customer is treated, especially when other people are around to hear it (or read it, in this case). It's apparently worked out now and we'll let bygones be bygones after this. I just wanted my $.02 to be heard (read). I only want the best to get better!
That being said, I love EBMM's and I will one day have enough cash to afford another. I've got my eye on a Ruby Burst JP7, and an empty savings account.
morsecode
Well-known member
Well that's a bunch of bull-oney....I have yet to see a company treat and service its customers to the degree that EB does.
There is much more to this story and only those that are directly involved and impacted by it are aware of the entire story.
There is much more to this story and only those that are directly involved and impacted by it are aware of the entire story.
Big Poppa
Well-known member
Joe Dog...Thanks for your opinion..
Please understand that I only have two rules....I think that the frequent mentions about a minor poblem was out of line and that the thread was publically embarrasing my team without giving us a chance to fix it first. WOrds in bold and italics to emphasize what our responsibility set me off.....
If you think my two rules are off base maybe you could sit in the CS office here...it might be different than the telecommunications industry!
Please understand that I only have two rules....I think that the frequent mentions about a minor poblem was out of line and that the thread was publically embarrasing my team without giving us a chance to fix it first. WOrds in bold and italics to emphasize what our responsibility set me off.....
If you think my two rules are off base maybe you could sit in the CS office here...it might be different than the telecommunications industry!
brasco68
Well-known member
They are pretty simple rules to Follow BP.
I had a trem adjustment issue on my A.S.S. just the other day. I e-mailed CS...A.J. and I traded e-mail a couple times....problem fixed. He was awesome, and got back to me right away.
This way seemed a lot faster than go over the issue with 8-10 posts complaining.
I had a trem adjustment issue on my A.S.S. just the other day. I e-mailed CS...A.J. and I traded e-mail a couple times....problem fixed. He was awesome, and got back to me right away.
This way seemed a lot faster than go over the issue with 8-10 posts complaining.
Big Poppa
Well-known member
thank you and with that Im closing this down.......
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