dwells
Well-known member
ive bought over 12-13 music man guitars, never had a problem with any of em, just a run of bad luck matey
- Thread starter MikeBarresi
- Start date
I ordered the Luke 3 HH from UK dealer.
The guitar came with terrible set up, strings were so high like a Squire or other entry level guitar and besides that it had a lot of fret buzz.
But there was a bigger issue - a CRACK on the neck pocket. For brand new guitar in this price range it's unacceptable.
So asked the dealer for replacement. Sent the guitar back and wait for the new one.
So it came a few days ago, and guess what- it has the same CRACK on the neck pocket !!!
Come on that is ridiculous !!! These guitars cost 2 300 Euro and got crack, I can't believe it.
And set up was awful as well.The fist one had the floating bridge as it should.
But the second one was not floating, the screw for the springs were tided almost all the way to the wood
and the entire bridge was raised very high. I tried to lower the strings bit it has so much buzz .
So the quality and set up of those guitars is inconsistent , which is unacceptable for me and those cracks are not that rare as appears to be.
The guitar came with terrible set up, strings were so high like a Squire or other entry level guitar and besides that it had a lot of fret buzz.
But there was a bigger issue - a CRACK on the neck pocket. For brand new guitar in this price range it's unacceptable.
So asked the dealer for replacement. Sent the guitar back and wait for the new one.
So it came a few days ago, and guess what- it has the same CRACK on the neck pocket !!!
Come on that is ridiculous !!! These guitars cost 2 300 Euro and got crack, I can't believe it.
And set up was awful as well.The fist one had the floating bridge as it should.
But the second one was not floating, the screw for the springs were tided almost all the way to the wood
and the entire bridge was raised very high. I tried to lower the strings bit it has so much buzz .
So the quality and set up of those guitars is inconsistent , which is unacceptable for me and those cracks are not that rare as appears to be.
beej
Moderator
Tambu, the point is, your dealer will take care of you so you're happy.
If you have issues with the replacement, let them make it right- that's what they're there for.
It doesn't matter what manufacturer you're talking about, not every guitar is going to be 100% perfect. Things get damaged during shipping, wood ages, parts fail, etc. This is why there's a support network to take care of customers and fix any issues.
I can't vouch for every experience under the sun, but I can tell you that my experiences with MM customer support have been amazing.
If you have issues with the replacement, let them make it right- that's what they're there for.
It doesn't matter what manufacturer you're talking about, not every guitar is going to be 100% perfect. Things get damaged during shipping, wood ages, parts fail, etc. This is why there's a support network to take care of customers and fix any issues.
I can't vouch for every experience under the sun, but I can tell you that my experiences with MM customer support have been amazing.
MikeBarresi
Member
- Joined
- Mar 27, 2013
- Messages
- 15
Well...I went back to GC and brought home guitar 2. Since my last visit they had brought in a black hss Liii and it had a crack too. 4/5 Liii's had them so I figured it's probably not a huge deal. Plus, this guitar plays like a dream.
I originally got a great deal on the guitar and GC took another big chuck off so...I'm happy!
Thanks everyone for the help!
I originally got a great deal on the guitar and GC took another big chuck off so...I'm happy!
Thanks everyone for the help!
DrKev
Moderator
Photos!
MikeBarresi
Member
- Joined
- Mar 27, 2013
- Messages
- 15
I'll try to get some nice action shots tonight and saturday. I'll get both Lukes in action!!
omar srg
Member
hi mike,
i got a minor neck pocket too on my luke III but i think its not worth it to send them back since i already fall in love with the neck and the TONE (and i live in indonesia) and of course it incredibly stay in tune.
besides the crack are hardly noticeable.
i hope you find joy on your luke III as i did
-omar
i got a minor neck pocket too on my luke III but i think its not worth it to send them back since i already fall in love with the neck and the TONE (and i live in indonesia) and of course it incredibly stay in tune.
besides the crack are hardly noticeable.
i hope you find joy on your luke III as i did
-omar
MikeBarresi
Member
- Joined
- Mar 27, 2013
- Messages
- 15
Here is a shot from a gig with both the Luke II and Luke III
(disregard all the fingerprints lol!!!)
mike
(disregard all the fingerprints lol!!!)
mike
jeff williams
New member
- Joined
- Dec 28, 2013
- Messages
- 1
Hi im new to the forum i live in uk have a problem with luke 3 it started with tone boost pot not releasing
which was fixed by the height issue but know after a few weeks of playing the boost is on all the time
if any one can help i would be greatful
which was fixed by the height issue but know after a few weeks of playing the boost is on all the time
if any one can help i would be greatful
DrKev
Moderator
Jeff, if your guitar is still under warranty, take it back to the store you bought it from. If not, get in touch with Strings & Things UK, they are the Ernie Ball Music Man UK distributors.
And welcome to the forum!
And welcome to the forum!
Craiguitar
Well-known member
I noticed in the L3 review in this month's Guitarist magazine they said the guitar came with the bridge set up flat to the body. No upward movement. Wrong wrong wrong! It should never come set up like that. My luke II came like that and it infuriated me, because I got the guitar home and didn't get to enjoy playing it,but had to spend an hour or so setting it up to factory recommendation. Something to do with buying in the UK? Sorry for the hijack.
beej
Moderator
Excuse? There's a warranty and dealer network to address problems that might arise, like a sticking push-push pot.
I had a Luke III HH that I bought a used from GC a little over a month ago. I played it for three days and noticed something was wrong with the push/push pot. GC repair contacted EBMM and sent the preamp to EBMM because they wouldn't send the part without having the faulty one first. After two weeks I called EBMM myself as I thought it was taking too long. Last week EBMM sold me a preamp and sent it out 2 day shipping. It didn't arrive on time (which was not their fault) but that extra day really gave me pause because I'd been waiting for the repair over a month. Honestly, the neck on the Luke III is the most comfortable neck I've ever played. The guitar sounds like a dream. It is fat, warm, and articulate. Crazy good sounds. I was definitely looking forward to putting some lovin' on this guitar for years to come. When the preamp did arrived I didn't even take it out of the box. I just took it to GC and returned it. The bad part is that I felt really emotional about the guitar and didn't want to return it but I just need something I can rely upon. As a pro player, I can't afford to be without my instruments for a long time for something simple. EBMM staff was cool but the policy of sending in the part that they know is faulty before sending out a new one created a comedy of errors. I didn't know if the fault lie with GC, EBMM or both. I ended up buying a PRS Custom 24 Artist which is a more expensive guitar but does not feel as good as the EBMM and everybody has one. Also the PRS doesn't sound "stratty" when split. The Luke sounded great, like I didn't have to reach for a strat to get those 2&4 sounds.
If they fix problem in the future I would be willing to try again. Maybe I'll try other EBMM guitars without the preamp. Maybe something more traditional like an Axis.
If they fix problem in the future I would be willing to try again. Maybe I'll try other EBMM guitars without the preamp. Maybe something more traditional like an Axis.
ksandvik
Well-known member
I'm positively surprised EBMM took care of a used purchased instrument... Try that with other vendors.
Weird first post... you get all the way to having a replacement part in your hands after a month or so of the guitar being out of action and THEN you return the guitar even though you claim to really like it.
No I actually do really love the guitar. I returned it because I realized that there was a problem with the road worthiness of the guitar and didn't want to be on the road and have a similar situation. I'm not bashing EBMM, that's not what I do. It's a spectacular instrument with this one notable problem. When I wrote that I was emotional about taking it back, I really meant that. Hands down most comfortable neck I ever played. Also, I don't usually post on forums. I came upon this forum when I 'googled' the problem. I hope to buy the guitar in the future when the problem is fixed. To ksandvik's point, yes it was cool to call customer service and talk to a human and get cool people. Don't misunderstand my post, the problem was the time between having GC send the preamp to EBMM and them getting it back. I called EBMM myself because it was taking to long. I even stated in the post that the UPS problem was not EBMM's fault.
uOpt
Well-known member
I agree that they are harmless but I wonder. Has anybody ever specifically determined whether those typical cracks are finish only or whether they go to the wood?
Personally I don't buy the "it's the finish only" theory.
I may be crazy but I bought the Luke 3 again. I'm happy that I did. It just felt too good. I really thought about it and I am aware of the potential preamp problem but man it sounds and feels great. It's like driving a BMW vs. a Camry. The Camry may be more reliable but will not offer the same experience as the BMW. Anyway, it's in the stable to stay this time.
beej
Moderator
That's fantastic- hopefully this one gives you no trouble.
