Why don't you call them? That's the quickest way to get sorted out.
At the beggining, I tried to call... but I live in Poland and the first thing was that I couldn't get through EB line(i only got a cell phone, and this polish lines do strange things from time to time, besides they are so f#$%ing expensive to make some phone call abroad )... then I decided to write mail, it is also better for me because my engish and especially spoken english is not the best ... I don't want to make unnecessary comunication problems when the phone call is not essential yet... will see ...