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jeffrey

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Let me preface this by saying, my first JP7 (a PRB I've had since the first run of the model) is by far my favorite of the 10 or so guitars I own. I adore these guitars and am in no way trying to bash them.

Firstly: Problem.

I received the guitar today (a few hours ago, literally). I purchased it from Bass Central. They were the only ones I could find that had a JP7 with the options I wanted in a color I liked (what happened to all the cool metallic finishes! :( ). Perry was super helpful and split over night shipping with me.

I got the guitar home and, per my usual routine, set it up on my bench to change the strings to D'Addario XL110-7's (.010-.056) and set the action to my preference.

That's when I noticed the nut. It looks like it's had a rough time. The picture is a tad blurry, sorry. Best I could do that close up. But as you can see, the Low B and E strings dug into the rosewood past the nut and the high B has also dug into the rosewood past the nut. Beyond that, there's a deep gouge that runs the whole length of the net, and the edges of the slots themselves are very rough with visible chipping, as you can see.

I compared it to the nut on my original JP7 (no picture but I'll gladly post one if requested) and it looks nothing like this. It's clean and tidy, no chips or gouges and the guitar is three years old!

I'm almost certain the nut shouldn't be like this. But that is not my decision.

Secondly: The locking tuner on the low E-string was partially cross-threaded.

When first playing the guitar, it was slightly flat of tune, I tuned up the low E slightly and it was fine. I played it for a tad, and on bending the low E, it went VERY flat. Probably almost an octave. So I tuned it back up again, then the string slipped out. Upon further investigation (ie: backing out the lock on the tuner), I noticed it was very stiff and somewhat crooked. So I backed it out and 'found' the threads again, then tightened it down properly.

Since then it appears to be fine. I'm not sure what to do about that, if anything. :confused:

Other than that, the guitar is beautiful and plays wonderfully (after a string change and setup). It was very easy to get it setup like my original one. That speaks a lot for the consistancy of these guitars, I think.

Comment: What's with the case?

I was a little shocked to see how sloppily the guitar fit the 'new' case. There's close to an inch all around the body and the guitar can easily 'slop around' in the case. The original JP cases were much more form-fitting and secure I feel. Is there any way to get one of the older cases or is what I got all there is?

Thanks in advance for your time BP and crew. :) I love these guitars and plan on purchasing more in the future.

:)
 

Jimi D

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Looks to me like someone has done a hack job widening the slots for a higher gauge strings... You can be absolutely certain the nut did not leave the factory looking like that!
 

jeffrey

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Jimi D said:
Looks to me like someone has done a hack job widening the slots for a higher gauge strings... You can be absolutely certain the nut did not leave the factory looking like that!

Why would someone at Bass Central widen the nut for a 7 string guitar? I also don't understand where that horizontal gouge that runs across the whole front of the nut came from (ie: how it would get there, for lack of a better way of putting it) :confused:

I talked to a friend of mine who just received a PRB JP7 as well, he said the nut on his guitar is kind of chewed up as well.
 
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Big Poppa

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Ok

Number one dont take this wrong but my pet peeve is someone who has a problem and posts on the forum befroe giving us a chance for our customer service to respond.

Your guitar hasnt been made in at least two years. Was it represented to you as a new piece? Some one has done a total hack job on this guitar and it wasnt us. If you want us to fix this we will at a charge. If it plays great and you are happy then just play it.

Jon or dargie run the serial number and post what date it was shipped to bass central and if any one has previously registered the guitar for warranty purposes.

Thanks
 

jeffrey

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Big Poppa said:
Ok

Number one dont take this wrong but my pet peeve is someone who has a problem and posts on the forum befroe giving us a chance for our customer service to respond.

Your guitar hasnt been made in at least two years. Was it represented to you as a new piece? Some one has done a total hack job on this guitar and it wasnt us. If you want us to fix this we will at a charge. If it plays great and you are happy then just play it.

Jon or dargie run the serial number and post what date it was shipped to bass central and if any one has previously registered the guitar for warranty purposes.

Thanks

Firstly, let me apologize. I didn't realize that asking here was any different than a phone call. It seemed that most of the people involved post here fairly often, so I figured this was just as as (if not easier) since I could post a picture of the problem.

Sorry if that was taken out of context, because I wasn't "taking it here" for any other reason. It's just far easier to ask here (especially as active as you guys are here) than via the phone. I'm sure I'm not the only one. :)

Here's the guitar: JP 7 string, Carbon Blue Pearl, Piezo, Inlays, Matching Headstock: F02513

I'm not sure what you meant about "not made in at least 2 years"?

If you are referring to my FIRST JP7 (the PRB one) that guitar is perfect. I have no problems with it at all, I only mentioned it as a comparison (although the tip of the headstock did get smashed in shipping, but you guys put a new neck on it a month or two later).

Sorry for the confusion of intent BP. I was only looking for opinions/answers, nothing else. I figured since I could post a picture of the issue, that this would be the best place to do it. I wasn't trying to circumvent anyone or any process. :eek:

So, please, understand that I wasn't "taking it here". I just figured it would be easier for everyone (pictures are better than words any day).

Thanks for your help. :)
 

PeteDuBaldo

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jeffrey said:
...

Here's the guitar: JP 7 string, Carbon Blue Pearl, Piezo, Inlays, Matching Headstock: F02513

I'm not sure what you meant about "not made in at least 2 years"? ...


The picture didn't really look like Carbon Blue Pearl to me - maybe because it was such a highres closeup? Current F serial numbers are in the F13000 range, so if yours has "02" in the front, that makes it fairly old I would think :confused:

I do like the look of the inlays with that color - SHARP SHARP SHARP :D
 

jeffrey

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PeteDuBaldo said:
The picture didn't really look like Carbon Blue Pearl to me - maybe because it was such a highres closeup? Current F serial numbers are in the F13000 range, so if yours has "02" in the front, that makes it fairly old I would think :confused:

I do like the look of the inlays with that color - SHARP SHARP SHARP :D

I didn't think that they did their serial numbers in any kind of a sequential fashion (unless I read that post wrong).

Here's a picture I posted in a different thread of it with my PRB:

ebx2.jpg


In most certainly is CBP. ;)
 

PeteDuBaldo

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Yes, that's CBP :)

The serial numbers come out of the box, not necessarily in numerical order, but however they are grabbed. I've never seen the SNs go down by a decent amount between instruments - maybe 20-30 or so. Maybe your plate was at the bottom of a pile for a while ---- hey, I know nothin, I don't work there, just guessing :)
 

jeffrey

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PeteDuBaldo said:
Yes, that's CBP :)

The serial numbers come out of the box, not necessarily in numerical order, but however they are grabbed. I've never seen the SNs go down by a decent amount between instruments - maybe 20-30 or so. Maybe your plate was at the bottom of a pile for a while ---- hey, I know nothin, I don't work there, just guessing :)

Ah, I thought it was something like that, I just couldn't remember specifically. :)

Yeah, I have no clue either as to the actual age of it. The guitar didn't look very old at all, and it's in the newer case (the looser-fitting ones with the red carpet inside). I'm not sure when they went to those cases, so time-wise that doesn't do my knowledge (or lack of) any good. :)

The guitar is fine really for the most part. I'm just worried about tuning stability with the nut and how it's going to act in the future. Like, if a piece of it were to chip off or something for instance.
 

jongitarz

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Big Poppa said:
Jon or dargie run the serial number and post what date it was shipped to bass central and if any one has previously registered the guitar for warranty purposes.

Thanks


I will check first thing Monday
 

Big Poppa

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thanks jon! Jon do you think that this is our work? ;heh heh heh

Jeffrey,
Dont get me wrong we love having you. customer service is the first place you go and then you fire away on here.

Good you are coming to the open house...maybe then I can convince you to use the original worlds best rock and roll guitar strings!
 

Jimi D

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jeffrey said:
Why would someone at Bass Central widen the nut for a 7 string guitar? I also don't understand where that horizontal gouge that runs across the whole front of the nut came from (ie: how it would get there, for lack of a better way of putting it)
Who knows what evil lurks in the hearts of amateur guitar techs? The Shadow nose... or knows... or gnoze... oh, never mind...

Look, it surely must be obvious that the guitar didn't come out of EB like that... This is a company that is renowned for the setup and playability of thier instruments: how likely is that reputation if they were shipping guitars with nuts like that on them? Why someone else did it is anybody's guess, but I think it's a safe bet that the horizontal gouge was cause by an errant file tip that slipped out of the groove and scratched the nut during the process... If I were you, I'd just have another nut cut for that guitar for the string gauge you want, and leave it at that... Nuts are cheap, no harm no foul... :)

Jimi (awaiting the inevitable bawdy double entendres involving nuts...) ;)
 
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jeffrey

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Big Poppa said:
thanks jon! Jon do you think that this is our work? ;heh heh heh

Jeffrey,
Dont get me wrong we love having you. customer service is the first place you go and then you fire away on here.

Good you are coming to the open house...maybe then I can convince you to use the original worlds best rock and roll guitar strings!

Thank you BP! For future reference, I will most certainly call customer service first! I'm very sorry for that, I honestly didn't think it would make much difference either way. I love EB guitars and in no way want to tarnish my relationship with you guys! :) :eek:

About EB Strings: The only problem I have with EB strings is I can kill'em in one rehearsal session. I'm pretty hard on strings/guitars as it is, but after one practice they sound like rubber bands to me!

I guess also, I've used D'Addario's for so long, I'm just accustomed to the feel/tone.

You know how that goes I'm sure: use what you know and all that. :)

Thanks again for understanding, and I am truly sorry about the ensuing confusion. Won't happen again, promise! :eek:
 

bovinehost

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every thing is ok except for those damn strings

Oh, feel the lash! Sterling, I love you, man.

I gotta talk to Derek about some flatwounds or I'm sure I'll be forced to drink cheap vodka.
 

fogman

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Big Poppa said:
quit apologizing every thing is ok except for those damn strings but we will have a come to big poppa talk at the open house
LOL!!!
 

jongitarz

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Jeffrey...I need you to double check the S/N The one you posted comes back to a Sterling
 
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