The bridge on mine was also set flush to the body when I got it. My best guess is that the either they are shipped like that internationally or guys at Strings & Things UK set them up that way???? Either way it is wrong. They should be set up floating with about 1.5 steps of upward movement on the G string. This is how Luke uses it, and it's his guitar. So, I spent a good hour setting up the guitar rather than enjoying playing it right out of the box. All the same, once set 'properly' it's an awesome guitar! Enjoy...
Yes, the Luke factory setup is floating. Easy to adjust - just loosen the trem claw screws, re-tune, then test. repeat as necessary. Set it for approximately a 3mm gap (1/8") behind the bridge pate (see photo below). When you pull up all the way that should give you a minor third up-bend on the G-string, i.e. the G-string will raise in pitch to a Bb.
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