New Petrucci BFR... with a problem :S

[lil_petrucci]

OK So i jst bought a Petrucci BFR in Bahama Blue number 3/50.

It has a noise when i connect BOTH cables into the guitar so i can split the piezo to the front of house/different amplifier/fx return on my other amp.

And it's a pretty bad noise too. If i just use the mono method, then there isn't any problem....

Help?

 

[aleclee]

If it's hum, it's likely a ground loop issue.

 

[DR5Guy]

You can try troubleshooting by using a stereo (TRS) cable with a splitter or a Y adapter first. Many people also recommend using a direct box with ground lift on the piezo channel. For troubleshooting you can also try to eliminate all intermediate devices between the guitar and the amp.

 

[Big Poppa]

please contact customer service.....I have a pain in my right side? Can any of you diagnose it without seeing me in person? AHHAHA

 

[hoserton]

Couldn't agree more. I had a minor issue with my Silo Special and contacted customer service. Between customer service and the guitar tech at Long & McQuade, the issue was resolved in 24 hours. Much less frustrating than trying to blindly resolve the issue on the forum.

 

[meanMRmustard]

The folks here are helpful but customer service has their stellar reputation for a reason...try em out

 

[Lou]

Sounds like a ground loop. Get yerself a direct box and run the piezo signal thru it.

 

[misterB]

Sounds like a ground loop. Get yerself a direct box and run the piezo signal thru it.

+1.