Help! Problem with my bfr jp guitar nut..shame on you musicman!!!

[mastercihan]

I play guitar since 1989 and I own Suhr Prs any guitar such as...
I bougth a familly rezerve jp roasted neck(unused) from uncle ikes store .It is fully load jp inlays piezzo sistem etc.
I am livin in turkey where is far away from USA.While I was takin pic. of my new guitar. suddenly I relaized something bad on nut section it was crack on it.Also There were no alien wrench and trussroad wrench in the case.I trusted that store and also musicman.I emailed both of them about this stuation with pics. But they only claim that it was a glue tear or something on my nut.Shame on you musicman, I bouth a family reserve custom guitar and I am nut dump as selting glue or crack and I know What GLUE TEAR or CRACK.
I attachh the pic.So you tell me whf? is that.You have to take responsbilty of this problem because its ridilous...Waiting for your answers...

 

[beej]

Hello there. Ok, so you bought a guitar from this store in the USA. Did you buy it in person? US dealers aren't supposed to ship internationally on new items.

As far as "taking responsibility", it looks like you bought a guitar that's been used or damaged. Your best bet would be to contact "Uncle Ike" and discuss it with them since they're the ones who sold you the guitar.

This isn't the right place to air a customer support issue, and there's not much we can help you with here. I suggest you contact both the store and [email protected].

 

[PeteDuBaldo]

That looks like the clear-coat overspray/tape line on the side of the nut. Contact UncleIke if it was sold as new.

No tools or wrenches are included with the guitar.

USA dealers aren't allowed to sell/ship internationally - doing so can and will result in EBMM revoking their dealer agreement!

 

[mastercihan]

Hello there. Ok, so you bought a guitar from this store in the USA. Did you buy it in person? US dealers aren't supposed to ship internationally on new items.

As far as "taking responsibility", it looks like you bought a guitar that's been used or damaged. Your best bet would be to contact "Uncle Ike" and discuss it with them since they're the ones who sold you the guitar.

This isn't the right place to air a customer support issue, and there's not much we can help you with here. I suggest you contact both the store and [email protected].

Friend of mine bougth it for me from Uncle İke as unused .We mailed both of musicman and the store.No one help us they only claim that its a glue mark. They dont give anythink but glue fantasies
So youtell me now... where Do I can write my complain about my instrument.This shouldnt be the place that only good rewievs on it. Uncle ike is musicmans dealer so if dont do anything musicman has to force the store to do something.

I own 3 of musicman guitars but this problem makes me crazy...I would like to trust musicman company...Here is the only one and the rigth place that I could write my complain..

 

[PeteDuBaldo]

It's not a glue line, it is the tape line where the clearcoat (that they use to seal the roasted neck) stops and the regular surface of the nut is visible. The green material is residue from when the guitar was buffed/polished. You can clean it if you wish, but from the looks of it nothing appears to be wrong with the guitar.

 

[mastercihan]

It's not a glue line, it is the tape line where the clearcoat (that they use to seal the roasted neck) stops and the regular surface of the nut is visible. The green material is residue from when the guitar was buffed/polished. You can clean it if you wish, but from the looks of it nothing appears to be wrong with the guitar.

Yes you got the point A guy from musicman claims its not crack on te plastic matarial(under the strings) it ia a glue or clear coat mark but it is loose and crack will get bigger and the plastic one sticks neck so strong so you ould damege if you wanna change it.Thats the point that I get angry.I bougth a new guitar (pay alot of money) from a dealer and then relaise that problem.Again and again I have +10 guitars I can change my own frets- built bodies..I could know what the problem is. I know that if someone ty to change the plasticnut from there he has to ruin the neck joint.Because its sticked with kind of epoxie or something like that...

 

[Sweat]

OK first, you are complaining on the EBMM fourm, wrong place dude!! Second you circumvent the EBMM dealer network to buy from the USA wrong again, if it is a crack and hard to tell, contact the dealer, this did not come from the factory like your pic shows, but since you bypassed the proper dealer network warranty should be voided and Unk Ike should be voided as well, now show us the whole guitar por favor

 

[Slav123]

Is it me or does it look like the nut was filed down (in the E and A string spacing). There's a lot of white residue/dust on the fretboard by the nut.

What are those 13's on there?

 

[yellowv03]

That nut looks like it's been filed on like hell. How bout a pic from a little farther out?

 

[glockaxis]

I wouldn't be so fast in throwing Uncle Ike under the bus. Did Ike know that the guitar was going to some guy in a foreign country? After it's sold in the US legally what happens to it next is the problem of the owner.

 

[Jack FFR1846]

Bring it back to the selling store. If that involves an airplane flight, well, there ya go.

I mean really. A graphtech nut is 12 bucks. If something was truely wrong with the guitar and was something expensive, I can see it, but you're crying over a 12 dollar part?

Maybe have your friend come see me next time he's in the US. I'll go to Guitar Center and I'll buy the nut for you. No cost to you. That's my offer.

 

[straycat113]

I understand how you feel and no I would not accept an imperfection like that on such an expensive instrument myself. I know it is a BFR guitar but I believe there is a good chance it was probably a floor model. I dont want to throw Uncle Ike under the bus here either since I never dealt with him and cannot speak about his reputation, and if he sold it to a friend in the US he did nothing wrong and has no control with what happens to the guitar after he sells it, by the way after checking his Ebay store has an impecable 99.7% rating. But as Slav pointed out it does look like someone played around with that nut as it has a hell of a lot of residue as if someone took a file to it. What I dont understand is your friend purchased it for you either by going to the store personally or by buying via Ebay and either way he had to look over the guitar, so why did he not notice it as you cant miss it?I really sympathize with you being in a country where it is hard to get an EB instrument, and doing what you had to do to get one, but your friend should of dealt with this issue while he was the legal owner. I would not stress as a good tech can change that nut out for you with no problem of damaging the finish.

 

[koogie2k]

Uncle Ike did nothing wrong. His friend in the states bought it and then sent it out of country. Problem is...he should be upset with his friend as he did not obviously look the guitar over. Someone filed the nut on that guitar with a chainsaw....looks like hot wet August trash. Complaining here won't do you much good as beej gave you the CS e-mail. EBMM Customer Service is great. Settle down and talk to them via e-mail and they will help you out. Yep, $12 part. really?

 

[Big Poppa]

I have stayed out of this but.....

You are not the original owner.

The guitar has been brutally altered......whomever filed that nut was not very precise....

Your "shame on me" is not the best way to get me to help you.

 

[ohdamnitsdevin]

Sucks man but it looks like it's a piece that can easily be fixed. I'd be pissed too but seriously EBMM IS quality hands down. They're the apple of the guitar industry. Thats the price you pay when you try and get guitars from another country. Just stick with the guitars Turkey or whatever has to offer. haha.

 

[dav]

i don't know where's the problem with that guitar!!!!
i'm a french guitar teacher and i play in two bands in which i make gigs over europe, and sometimes the travels are pretty hard!!! but i never had any problems with my MMs. moreover , sometime, i had not to have retuned the guitar because it was still in tune!!!

i don't know what's wrong with you!!! man!!! if the nut of your guitar is not OK well you can change it!! you know there's a lot of store which can do this!!! if you have could afford you such an incredible guitar, and you have some suhr too, i think you can buy a new nut and change it....

 

[Spudmurphy]

new bone nut - installed by a guitar builder in Cardiff = £30 !! (that includes the cost of the nut!!)

 

[mastercihan]

Ok look everyone,
1- A friend of mine (he doesn!t play guitar) bouth it for me from Uncle Ike and came back with guitar so he could not able to understand what happens ony his fault is trusting uncle Ike's store
2-None of my friend is living now and there is no change to go USA again.
3-I have built 3 guitars +50 guitar bodies +1000 repair routh etc.etc. so I know how much cost a nut or something else.12 $ is not problem I sold my another flawles guitar to buy this one and pay 2200 dolars to this guitar.. it is kind a bull**** .
4-Stop saying you could easyly change your nut without any isue.As I said before It was sticked to neck with epoxie kind glue from every place off fingerboard and neck and It is imposible to fix it without any problem as you mean I am dump and cant understan what the problem is.
5-My complain is both Uncle Ike and musicman said the same thing It is a glue line blaa bvlaa everything is ok...What **** is ok.... wth.İs it to hard to tell sorry we are wrong
6-There was a eartquake here and I coundnt get in to net.3 Days later(last message to MM) they send me email and told yes we are sorry.You could send us your guitar and we cold fix that.Sorry sorry but what again how I could pay for the delivery of sending and getting back!!!
7-An yes we come to uncle ıke. Idont care what their possiteve feedback or not.Their positive feed back work for you US people.They sold this one as a unused never touched guitar and return time expected.we are out of US and so we could do nothing o them.Only ur foult is trust!!!!!MM said you are rigth but Uncle Dump!! do nothing(giving refound something else)
8-My salary is 700 $ for mounth. I have a wife to care fo- pay for rent bills etc. in Turkiye my country.Maybe you could understand now why I pissed off -angry so much. I earn money for 1,5years for this guitar and sold my another guitar is this fault.What Iget broken and badly repaired nut huhh??!!!
9-There are over 1000 MM guitar users in my country there are so many exellent guitar player earning money for MM.The only way to have is guitar is good friend help who goes to USA.And belive me It is not easy to go USA from here as easy as you can come here...
10-I tried to tell you the stuation with my bad English , Take your hand to your heart and now write your commets...Please help me to reach someone and solve ths problem please.I work 12 hours a day and +4 hours extra work to get this guitar for 1.5 years I think I deserve some favour please!!

 

[Spudmurphy]

Ok - hand on heart?

you circumvented (got around) the MM distribution network by a third party (your friend) buying a guitar in the USA and bringing it back for you. It's not against the law, but the "buyer must beware" - if you do this then the warranty is void.

- buyer beware although you have probably got the guitar for a fraction of the price in Turkey?

Learn by your mistake - the issue is not with Ernie Ball - it is with the shop you got it from - get them to offer some money back to you? or maybe , if your not confident with your English, get a friend to act as an interpreter and talk with Customer Service in the States - much better than taking the approach you have by posting on the forum. Over the years I have seen some (not many) threads like this and you won't get anywhere using foul language or writing with the kind of attitude you have.

Looks like someone has pulled the string sideways - I've seen it done - people pull the string off the string saddle to clean a neck but leave the string in the nut slot - and ping - the nut cracks - especially if it's been filed in the way yours has?

Believe me - ring the shop - ring customer service - you will get more chance of a resolution to this problem rather than by venting your feelings in this way.

 

[ScoobySteve]

We are all a very positive community here and really want nothing more than for you to be happy with your guitar. There are many suggestions already posted here that can help you with your situation. At the very least, if you feel the nut is unsatisfactory for reasons we can't understand than the best solution is to have EBMM send you to the part and to replace it. $12. We understand that you had higher expectations for your instrument, but please understand that there is little sense in blaming EBMM for a problem they inherently did not cause. If I buy a BMW and trash the motor as the original owner, and decide to sell, should the next owner blame BMW or the previous handler? It's the same situation. Your nut has been compromised in a way that is of no responsibility to the original manufacturer.

I'm very considerate of your position, understanding the amount of time invested into obtaining a high quality instrument, but keeping a level head and maintaining objectivity throughout is the best way to expedite a proper solution.

It may end of taking slightly longer, but if I were you, I would contact MM (understand that international inquiries will likely take longer to respond to) and order a new nut, and have a good luthier, or licensed technician install it on my guitar. Go back to the way the guitar should have been out of the box. Unfortunate circumstances unfortunately happen, and I figure the best thing we can do is just find a solution and keep moving along. Good luck, and welcome to the forum.