Big Poppa
Well-known member
THe war is over give peace a chance oh yoko and all that stuff.....
- Thread starter ric1312
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Lazybite
Well-known member
why is it that in all walks of life boxes cause issues. mostly theoretical. I may add this to my study on why men prefer cold milk out of the carton as opposed to out of the glass.
Yours in the name of science, peace and other far less interesting stuff
Chris
ps have fun at the thing this weekend.
Yours in the name of science, peace and other far less interesting stuff
Chris
ps have fun at the thing this weekend.
roburado
Well-known member
AnthonyD
Well-known member
Kumbaya!
PocketGroove82
Well-known member
what is REALLY sad, is that his idiot dealer made him buy another battery box+repair costs *cough*scammer*cough* AND wasted his time on needless repairs, before actually taking 10minutes and finding the real problem and fixing it. umm 10cent wire.
why are so many music stores like auto repair places, that take pride in scamming people for every last dollar?
My advice, get a new "guy".
why are so many music stores like auto repair places, that take pride in scamming people for every last dollar?
My advice, get a new "guy".
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roballanson
Well-known member
I dont like milk at all out of anything.....(nothing against cows but just dont like milk)
Glad all is sorted...lets see the Bongo then..
Mobay45
Well-known member
Now you've gone and done it!
Here we were, starting to all get along and you have to disrespect the industry that I work in!
Oh wait, there are a lot of scammers in that industry.
Never mind.
Mobay45
Well-known member
I dont like milk at all out of anything.....(nothing against cows but just dont like milk)
Glad all is sorted...lets see the Bongo then..
Why drink milk when the whisky's free?
adouglas
Well-known member
Oh, come on. I really don't think the tech was trying to squeeze a few pennies out of the poor guy. That's just ridiculous. IMHO it's more about being lazy and giving a pat answer instead of making the effort to get to the bottom of the problem.
Real troubleshooting takes time and thought. Time is money and anyone in a small business has a lot to think about, all the time. There's a real motivation to get people out of the way as fast as you can.
In my experience there are two ways to approach customer service:
1) Do whatever you can to figure out what the customer's problem really is and make it right.
or
2) Do whatever you can to appease the customer and get him/her out of your face so you can go back to doing something more worthwhile. Generally this means giving them the obvious answer instead of actually trying to investigate the problem.
Battery problem? Battery okay? Must be a bad battery box. Here. Go away.
The first approach, while more difficult, builds strong customer relationships, creates a good reputation and generates business through word of mouth and repeat customers. The second makes the day go more smoothly.
If you're the guy in charge, you're more interested in the first option. If you're just an hourly cubicle monkey, you're much more interested in the second.
Big Poppa
Well-known member
guys lets give the techs what they didnt guve us...the benefit of the doubt.
You are assuming something I didn't say. First of all there was and still is a problem with the battery connection. It still goes out, I just have to take the batteries in and out again. Secondly the loose wire didn't happen until the SECOND new one. Which for some reason still has issues with the battery prongs. And third replacing the battery box was MY idea not his.
I figured get it fixed and not have to worry about it again. The only thing he suggested was to put something behind the prongs to prop them up, which he did, but still didn't work long for some reason.
As far as scamming me this guy often just brushes me off when I ask how much. When I get my basses adjusted he only charges me for the strings + 10 bucks. Hell for fixing the wire he just charged me 10 bucks. OMG he's getting rich off of guys like me.
These guys are not like that, they make their real money buying and selling guitars. The repair stuff is something for them to do while they sit around.
when you figure it out let me know, because I'd like my bass to stop going out on me.
My best guess though, would be that the batteries aren't snug enough for some reason and lose connnection when the guitar is brought to a different position.
Big Poppa
Well-known member
ok this has run its course.....
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