DanV

New member
Joined
Aug 8, 2018
Messages
2
I ordered my very first musicman stingray from guitar center and had it shipped to their store. I just brought it home and unboxed it and noticed a chip on the body below the strings. There’s actually a couple of them spread out but all within the same area. I’m assuming it’s not normal and I should take it back or does anyone know if this is common? Everything else looks great, and the bass was wrapped and brand new.
 

Edmang

Well-known member
Joined
Mar 13, 2016
Messages
452
Not normal for sure. PITA, but think best option is to bring it back
 

tbonesullivan

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Aug 24, 2012
Messages
2,088
Location
New Jersey
Do you have any pictures of these chips you could post? are they on the body, or on the pickguard? There really isn't much of the body under the strings except near the bridge.
 

DanV

New member
Joined
Aug 8, 2018
Messages
2
Do you have any pictures of these chips you could post? are they on the body, or on the pickguard? There really isn't much of the body under the strings except near the bridge.

Yes it’s on the pickguard. I showed it to one of the guys at guitar center and he said it’s not unusual. Someone told me it might have a plastic protective film I have to peel off, but with a chip like I saw, I don’t think that’s on the film. I’m going to try it when I get back home.

I’m trying to upload pics but its not working and I’m not sure why. Thanks for your responses.
 

Dargin

Ernie Ball Customer Service
Joined
Jan 27, 2004
Messages
3,133
Location
San Luis Obispo
Rip the plastic film cover off the pickguard. If you still are seeing chips on the pickguard give us a call at 866-823-2255. We'll ask for pics and if we see an issue we'll just send you a new pg..
 

nhbassguitar

Well-known member
Joined
Dec 31, 2015
Messages
111
Would be interesting to see pics of the shipping box and the cushioning material inside. This is a GC issue, not an EB issue, so I'd exhaust all available options with GC before burdening EB with this, even though they've kindly offered to help.
 
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