shipping woes - buyer beware

[arrowheadguitar]

shipping woes - happy ending ?

I bought a MM bass a while ago from someone in the States and went for a shipping option which didn't include tracking.

The bass never arrived (which of course was no fault of the seller) and as I had no way of knowing where it was and what the delay was I waited.

Once it became clear that nothing was going to arrive I got in contact with the seller who informed me that he'd started proceeding to claim on the insurance.

After more than I week I contacted the seller again to see what was happening and got no reply.

As I can't do anything from my end (as I wasn't the guy who paid for the shipping in person, though obviously I paid the guy who was) I asked for some reassurance that things were in progress, still no reply.

I have had to apply to Paypal before the deadline for processing a claim runs out (we're at 43 days now and the limit is 45), much to my disappointment as I don't want to believe that the seller is anything but a straight-up guy.

I'm hoping that if things can't be resolved that I can at least get my money back from my credit card company.

It has been a lesson to me that saving money isn't always the best solution and I shall be more careful in future.


Paul.

 

[Rod Trussbroken]

I feel for you Paul. Good luck.

 

[shamus63]

It has been a lesson to me that saving money isn't always the best solution and I shall be more careful in future.

Paul.

You're dead-on there, Paul. Not only should you be getting a tracking number with this kind of a purchase, but also insurance for the full amount you've paid for whatever it is that you're buying; product, shipping costs (and yes), even the insurance costs. I figure it all in.

If a seller doesn't make that option available, I don't do business with him/her; even if they have a 100% postive feedback rating. Just too many variables in shipping and dealing with strangers.

Hopefully, you'll be able to recoup your losses.

Good Luck!

 

[word]

damn dude, that sucks. FYI, even tho USPS doesn't offer international tracking via the internet, if your package is insured, it gets a number that allows it to be tracked down.

 

[oldbluebassman]

Exceedingly bad luck Paul. I hope it gets resolved satisfactorily one way or another.

I trust you will post this on Bassworld as an object lesson to those who think it's clever to do things on the cheap in the mistaken belief that they are saving a dollar or two.

BTW was this the Bongo you mentioned recently?

 

[Mobay45]

IIRC there's a customs number attatched to overseas shipments?

I may be able to be tracked that way.

Just a thought.

 

[arrowheadguitar]

an update on this, I managed to restore communications with the seller and sorted out the misunderstanding, and a claim for the value of the bass has started.....





..... this morning I got a letter from the UK end of the shipping trail, telling me how much I need to pay them before they'll deliver, so it looks like the bass will be mine early next week !

it's only taken them 7 weeks as opposed to the 4 to 10 days it should have taken, maybe there's a claim that can be made about that ?


still, all being well the whole saga will be over soon and I'll have another bass to add to the pile (there's a second letter that will clear another Yamaha too )

fingers crossed.




Paul.

 

[shamus63]

Good Luck, Paul!