Very strange fret issue. Waranty?

[Dodgeball]

Ok I think I may have been taken the wrong way with this, I was not in any way suggesting that EB customer service should not be contacted in the first instance of a potential warranty issue. Neither did I intend to suggest that buttercream is the cause of an issue such as is described...hell I don't even know if such an occurance can really happen and never heard of such a thing until today!

It just piqued my interest and I wanted to know more, I apologise if my post came across like a complaint...I have no complaints with EBMM that's why I'm here!!! I'm stoked at picking up the new axe and the fact the case has no silica pack is neither here nor there...I wasn't complaining about a lack of one, just enquiring to those on the forum who may know if putting one in would be a wise move.

Sorry Koogs, guess i got the wrong end of the stick with ur comment. Gotta laugh

 

[Raz]

K and all

It is not fair to post complaints and pleas for help without giving us a shot first. If this continues I will either slash customer service or slash the forum. This is not a threat but reality. Why have customer service if people only use it as a last resort. Picture that we are talking about your body...would you go to the FREE doctor with your symptoms, or an internet site first?



Here is what it resembles from my seat. Someone buys a guitar "new" and admittedly very shop worn and dirty...they also admit that they bought it at a fire sale price FROM A DEALER THAT HASNT BEEN A DEALER FOR OVER THREE YEARS!.

Now he got the price because of the sad state of the guitar and then complains on the forum and now you have unsolicited clues from people that are great attorneys about why and then you have people complain they didnt get a silica pack, their case is contaminated, that their frets may be turning off color. Now it is suggested that Buttercream is tarnishing the frets! The simple fact is that if you dont play your guitar whether it is in the case on the wall or on the moon the frets will tarnish...They are made of nickel silver......Both nickel and silver tarnish...just ask your mom about her silver. Routine maintenance is necessary for any guitar.
\
Posts like this create urban legends that make it hard for any manufacturer to fix.

PS its funny that I asked for the serial number and still dont have it.

I have to agree with Poppa Big here, I think, for the most part everyone else here feels the same...hey I play other guitars besides EBMM but I know my place here on the forums, and I try hard not to insult the good people here.
Case in point, when I purchased my Pet and complained about the action, my complaint had nothing to do with the guitar, but the store I purchased it from. Also when I inquired about my Pet's pup heights, it wasn't to complain about design or whine about the product itself...so now if you'll excuse me i will remove my nose from Big Poppa's butt

 

[Dodgeball]

I have to agree with Poppa Big here, I think, for the most part everyone else here feels the same...hey I play other guitars besides EBMM but I know my place here on the forums, and I try hard not to insult the good people here.

I'm getting more and more confused with this thread! I hope you're not implying that I am complaining, whining or, worse insulting anybody. I just asked a question dammit.

 

[Raz]

I'm getting more and more confused with this thread! I hope you're not implying that I am complaining, whining or, worse insulting anybody. I just asked a question dammit.

No, no not at all.

 

[GHWelles]

. . . you have unsolicited clues from people that are great attorneys about why and then you have people complain they didnt get a silica pack, their case is contaminated, that their frets may be turning off color. Now it is suggested that Buttercream is tarnishing the frets! The simple fact is that if you dont play your guitar whether it is in the case on the wall or on the moon the frets will tarnish...They are made of nickel silver......Both nickel and silver tarnish...just ask your mom about her silver. Routine maintenance is necessary for any guitar.
Posts like this create urban legends that make it hard for any manufacturer to fix.

Good point, I was guessing and am certainly not a case expert. I regularly play and maintain my guitars which would eliminate the chance for any tarnish building up. Keeping them out of the cases is coincidence. Sorry for promoting misinformation [however well intenitoned] about the cases. This clearly is not a manufacturing issue but a maintenance one.

"[The road to] hell is paved with good intentions." (Saint Bernard of Clairvaux (1091-1153).)

 

[koogie2k]

Sorry Koogs, guess i got the wrong end of the stick with ur comment. Gotta laugh

Dude, it's all good. No problems here with me.

 

[Big Poppa]

Dodgeball koogs henry

You guys get the flow of information that was presented here...I am not really singling out anyone but follow the trail......Customer service is there to solve problems, fix instruments (many of which are not our responsibility but we do so to keep people happy)
'Keith I know you would like to change the order, but I dont its simple if anyone has a problem give us a chance to fix it through customer service....If that fails post here and see if you get better satisfaction.

thats all for now.............

 

[dwf1004]

...you know, none of my guitars or cases never came with a silica pack.

I went hungry for 3 days because of this.



Seriously, if there is an issue that you must partake of with EBMM, whether it is over the phone or on the board, please think your wording through before approaching someone about it. Things can be misconstrued, or built upon (ESPECIALLY in text on the board), opposite of the fashion that you would like it to be viewed. You know what they say, you piss off one tuning key, you deal with the whole headstock (OK, they don't say that, but that's a good way to change up ye old saying, and make it relevant...)

Unlike most companies, and I speak from experience in both matters, EBMM offers you:

1. A direct outlet to contact them via the 800 number, as well as this board.
2. A responsiveness and wilingness to resolve any issue at hand, either directly or via guidance.

I've had bad experiences with companies in the past, and I've had nothing but wonderful experiences with EBMM, so I can truly say that we are blessed to have nothing but open arms presented to us by this company should we seek assistance or counsel on our instrument related problems. Try not to let the emotional aspect of spending X amount of dollars on a new or used instrument interfere with the logic and reasoning that you WILL get help from this company, no matter what, if you merely ask for it in a polite, discreet, and or tactful manner.

I say this not to single out, or to point fingers, but merely to shed some light on the fact that help is always there for us, and that we should put 2 and 2 together first, and think it over first if we come up with 5. (Damn new math!)

Let's think on this as we go forward, alright kiddies?

 

[jazzbo jim]

I too like the idea of being able to post about problems with our instruments.
I find it helpful to know if others may have similar experiences.

I love these guitars...but a few of mine have the stress cracks, several have had battery compartment problems, jack problems, etc.

It also gives the company an idea as to how severe or widespread a problem may be. and that is very useful information for a company to have.

There's nothing wrong with discussing the pro's and cons of various models-EBMM makes great guitars, but they're not PERFECT-nothing is. (Sorry Raz, but it's true)
I like their instruments but I've also played phenomenal Teles, strats, PRS etc...

That said, peolple shouldn't get their underwear in a knot if someone is so bold as to state their PREFERENCE or OPINION-that's what we're here for.

BUT..to explore warranty issues or manufacturer's defects (perceived or otherwise) simply isn't fair to EBMM.

As BP said, it's hard to shake urban myth or half-truths once they're "out there". EBMM also tries to put bread on the table of its employees-it's a business dammit!
Explore your concerns warranty-wise but try to do it in a businees-like fashion.
One on one with civility and respect.

 

[kbaim]

Dodgeball koogs henry

You guys get the flow of information that was presented here...I am not really singling out anyone but follow the trail......Customer service is there to solve problems, fix instruments (many of which are not our responsibility but we do so to keep people happy)
'Keith I know you would like to change the order, but I dont its simple if anyone has a problem give us a chance to fix it through customer service....If that fails post here and see if you get better satisfaction.

thats all for now.............

I didn't mean to suggest do one before the other. Just that this forum is a nice and helpful place to discuss individual issues/problems we may have.

If more musicians knew the extra mile EB goes to please it's customers, they might all play Music Mans.

And I've got 8...which I suppose makes me a pretty happy customer.

 

[Big Poppa]

keith

how about this analogy

10 second graders in a line.....first one " my leg itches, does yours, second one "No mine doesn...wait now that you mention it i think it is starting to itch" Third one "My arms are itching too, forth one I itch all 0oover and I think Im gettin a cold"...fifth one hacking up furballs and bloody scratches, sixth one had headphones and is fine.....

How about this customer has disappeared...where is the serial number?????????

 

[kbaim]

I getcha.

 

[Big Poppa]

thanks K

 

[jpoprock]

Hey guys. here is my serial # Can you please tell me what year it is?

G19155

Also, I'm going to have to sell it. My riding lawnmower finally bit the dust, and I really need the money to buy a new one. I really REALLY hate it that I have to let this go. I'll probl end up replacing it on down the line, hopefully with another Blue Dawn!

let me know what the serial is, and then I'll post it for sale here, then if no luck, Evilbay.

Thanks,
Jason

 

[darchirnoj]

My opinion...

Let me say this. I do not own a EBMM, but am seriously considering purchasing one. I can honestly say that posts such as these would not deter me from purchasing a guitar from this company. However, I am seriously turned off by the comments from the moderator regarding the use of this forum vs. customer service. If I'm going to pay $1,000+ on a guitar, you'd better believe I'd use any and all means to answer a question I may have on a certain piece of equipment. And yes, I'd use customer service too. In any case, I found the initial post to be an honest question regarding a certain piece of equipment, but I never detected a flame tone when I read it. You may want to consider this when the fear of losing customers crosses your mind. That said, I'm still going to buy a EBMM.
What kind of posts deters future customers? Easy. Go take a look at Carvin's forum. I had considered purchasing from them before I read a lot of recent posts regarding waiting time extensions and shipping mishaps for "in-stock" items. Horrible.
Now I just have to decide between a Luke or a JP.
Wish me luck,
darchirnoj

 

[kbaim]

Sometimes things do go wrong. even with a great company that makes terrific instruments.

Fair to say we're not happy when the occasional things go wrong, but this company really does take care of their customers like few companies do, even making us feel more important than we actually are.

And any issue that ever seems to come up always seems to be resolved.

So that's reassuring.

 

[SteveB]

However, I am seriously turned off by the comments from the moderator regarding the use of this forum vs. customer service. If I'm going to pay $1,000+ on a guitar, you'd better believe I'd use any and all means to answer a question I may have on a certain piece of equipment. And yes, I'd use customer service too.

Well, this thread has been dead for a while, but I want to point something out to you, and especially qualify my statements by saying this is purely my interpretation of the way things work around here based on my experiences:

It's really up to EBMM as to how they want to utilize their forum. Presently, they do not see it as a customer service vehicle, they see it as a discussion area for enthusiasts.

They have first rate customer service available via telephone, and they would like us to utilize that for its intended purpose, and not use the forum as a substitute.

Most folks do think that the mere existence of a forum on a corporate website makes it a customer service portal, but in this case that is a bad assumption.

EBMM wants a fair chance to make their customers happy via their intended customer service process before people start showing up online to air their problems. There is some wisdom in that framework, whether you agree with it or not.

You should buy an EBMM guitar. If you hang around here for a while, you will realize that you couldn't buy from any other company and have the same kind of confidence that you'll be treated fairly under any circumstance. (Unless you're being unreasonable and hostile, in which case no company will break a leg to help you.)

That said, welcome to the forum. The JP and Luke feel VERY different. The JP neck is flatter, while the Luke neck has a "V' shape that you can feel in your hand.
If there's any store (or forum-using Luke owner) near you with a Luke, you should really try it for comparison. Even if you have to drive for a little while to try one.. the two guitars really feel that different.

 

[Big Poppa]

Hey we got a serial number finally! Now we can let him know the history of this guitar.
SOrry you have to sell.

 

[Big Poppa]

Hey I guess it comes down to whether you figure that buying a three year old shop worn guitar at a deep discount is a warranty issue. I dont know about other companies but our warranties cover defects in workmanship and materials. IF you have a problem with the guitar based on valid warranty issues you will be taken care of promptly through customer service. If you want to use the forum and all available means when you have a problem you are expending a lot of unneeded energy, and simply contacting customer service will get you the EXACT same result.

 

[Big Poppa]

birthdate march 19 2002 sold to Sam Ash management. No warranty card on file from any purchaser including the poster.