Question Warranty?

[Michael Allcock]

Hi strummers,

I just tried Ernie Ball Super Slinky strings for the first time. (9-42) Frankly, I'm not impressed. The high E string snapped the first instant I brought it up to tune. The ball popped right off. Is this common? Do Ernie Ball stand behind their products? I usually stick to D'Addario brand, they have served me very well through the years. Never had this issue with them. But my suppler was out and I needed a set for a gig tonight. I realize that sometimes these things happen. But, it's kinda put me in a bind tonight. That'll teach me to not stock up.

~Mike

 

[TNT]

Never ever had a single defective Ernie Ball string (decades of playing). Never heard of a defective Ernie Ball string from hundreds of fellow musicians.

I guess it's a possibility - perhaps you should play the lottery.

Best thing to do is just go back to the dealer, he'll give you another pack I'm sure - it won't happen again.

 

[Michael Allcock]

Thanks for the feedback. I'll probably give them another try. I generally don't let 1 bad experience ruin my opinion of things. As the saying goes, "crap happens". A lot of people swear by the brand. But, I'd be lying if I said I'm not nervous to trust them in a pinch again though. As for going back to my dealer, that's a non-issue. I needed the strings so I just popped a D'Addario 1st string on and went with it. I can feel the difference between the two string sets though. The Slinkies are, indeed, slinkier. A nice feature to have for my Les Paul. Would make bending easier.

~Mike

Never ever had a single defective Ernie Ball string (decades of playing). Never heard of a defective Ernie Ball string from hundreds of fellow musicians.

I guess it's a possibility - perhaps you should play the lottery.

Best thing to do is just go back to the dealer, he'll give you another pack I'm sure - it won't happen again.

 

[JayDawg]

Call Ernie Ball customer service. They have awesome customer service and are great people to deal with if you have an issue. Their number is 866-823-2255. I would also like to add that I have never had an issue with any of their strings either. I actually switched over to them from D' Addario because I was starting to have issues with them.

 

[steevo]

Call Ernie Ball customer service. They have awesome customer service and are great people to deal with if you have an issue. Their number is 866-823-2255. I would also like to add that I have never had an issue with any of their strings either. I actually switched over to them from D' Addario because I was starting to have issues with them.

Same here mate