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Dizzy
Well-known member
It's alright Lazza, we knew you weren't trying to start trouble.
Seeking advice with calm, civil words amongst cyber-mates is a lot more therapeutic than yelling & chucking stuff around your room to vent your anguish.
It is BRAND NEW after-all, and you've waited ages for it.
You're just trying to work out whether it's worth parting with something you've anticipated for months.
We all know CS will look after you when you decide what to do..........
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I have to echo Sterlings take on this. How many times has it been said (and it is on BP's signature) to talk to the dealer first, then call customer service. A poll on what you should do? Ay yi yi...Dude, you should know what to do.,
I think there will always be a schism in that regard. It's only natural for customers to wish to discuss this matter publicly, and it's only natural that EBMM as a company will wish to handle these matters privately. Now, I realize that EBMM is graciously fronting the bandwidth and manpower to run this forum and deserves some consideration. But boys will be boys, as they say - if I had a defect on a new product I'd want to talk about it with other owners and for EBMM guitars, this is *the* spot.
banjoplayer
Well-known member
Tough decision.
I´m always a "keep-it-with-the-crack"-guy, but I see your argument, that it is a very rare instrumet, that should be in perfect condition. At this point I would send it in. But... who guarantees you, that a new body will not have a stress crack again. When the temperature and the humidity changes, it could get cracked again. Then send it back again? No, keep the first one
I find it is understandable, that Larry wants to discuss this issue. There are also other threads. No one should be blamed about the cracks. They happen on bolt-on necks, of course. And everybody here knows that they are just cosmetic, because it is said so often. When I buy a guitar with a bolted neck, I know, that it may get a stress crack!!! Just a amatter of construction, not a EBMM prob. It is more than generous that CS replaces them, I wonder that they do it. I can imagine, that public discussions like this, lead to the result, that more and more user are sending it back. And warranty has to be paid. Just a thought.
But if you want to send it back, it is your right to do it, of course.
PS. Mine has a crack too. It is a morse-blue and like Roubster said, "I DO hope it will maybe look like Steve Morses No. 1 at some point"
I´m always a "keep-it-with-the-crack"-guy, but I see your argument, that it is a very rare instrumet, that should be in perfect condition. At this point I would send it in. But... who guarantees you, that a new body will not have a stress crack again. When the temperature and the humidity changes, it could get cracked again. Then send it back again? No, keep the first one
I find it is understandable, that Larry wants to discuss this issue. There are also other threads. No one should be blamed about the cracks. They happen on bolt-on necks, of course. And everybody here knows that they are just cosmetic, because it is said so often. When I buy a guitar with a bolted neck, I know, that it may get a stress crack!!! Just a amatter of construction, not a EBMM prob. It is more than generous that CS replaces them, I wonder that they do it. I can imagine, that public discussions like this, lead to the result, that more and more user are sending it back. And warranty has to be paid. Just a thought.
But if you want to send it back, it is your right to do it, of course.
PS. Mine has a crack too. It is a morse-blue and like Roubster said, "I DO hope it will maybe look like Steve Morses No. 1 at some point"
candid_x
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I could understand both sides of this, as probably most here can.
In regard to discussing a problem with a MM guitar, I'm a bit confused. Not singling the aforementioned finish issue on a new guitar, but regarding lesser issues: when is a problem too small to trouble CS with? i.e. the middle pickup on one of my Silos is microphonic. It 'taps or clicks' when my pick makes contact with the p'up cover. It's pretty annoying, and significant, especially if the guitar is being used for recordings. It's not under warranty, and I'd still like to think it's ok to post a question about it here, without getting my hand slapped. I mean, is it ok to call CS on something this small, and on an older guitar? Is it cool or not cool to post a thread about it? Is it better to post a question like this to the Gear Page, where no one objects to it or expects EB guitars to never have problems; or, to get feedback from fellow EB guitar players on this site? I'd really like to know.
In regard to discussing a problem with a MM guitar, I'm a bit confused. Not singling the aforementioned finish issue on a new guitar, but regarding lesser issues: when is a problem too small to trouble CS with? i.e. the middle pickup on one of my Silos is microphonic. It 'taps or clicks' when my pick makes contact with the p'up cover. It's pretty annoying, and significant, especially if the guitar is being used for recordings. It's not under warranty, and I'd still like to think it's ok to post a question about it here, without getting my hand slapped. I mean, is it ok to call CS on something this small, and on an older guitar? Is it cool or not cool to post a thread about it? Is it better to post a question like this to the Gear Page, where no one objects to it or expects EB guitars to never have problems; or, to get feedback from fellow EB guitar players on this site? I'd really like to know.
candid_x
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If Larry called CS on the finish issue, he'd likely be told to send it in for inspection. Chances are he wouldn't receive subjective answers/opinions on whether he should or shouldn't have it fixed. I can't picture Dan or one of the other CS reps getting involved with should he have it fixed or just live with it. CS simply says, send it to us and we'll have a look. That's pretty standard. What Larry's looking for are the subjective opinions of other players. I'm sure he knows EB will take care of it if he sends it in. That wasn't his question.
brentrocks
Well-known member
Larry, that is a bummer dude....i feel for ya!! ever since i committed to this DD AL, i have had that in the back of my mind...if mine will do that too. good news...its only cosmetic.
SteveB
Well-known member
J-Nick
Well-known member
If you really like the sound and feel of the guitar, I wouldn't send it back. No two pieces of wood are exactly the same so changing the body can affect the sound.
Cheers!
Cheers!
banjoplayer
Well-known member
robelinda2
Well-known member
just leave it.
Guitars are meant to played, and of part of that is getting some dings and scratches.
Just leave it.
My JP had it when she arrived as well, and the only thing it did to me is to actually relax because the first "ding" has allready been done.
Besides, this guitar allready has a whole lot of re-sale value, i don't think anyone's gonna care about the common little finish crack.
Just leave it.
My JP had it when she arrived as well, and the only thing it did to me is to actually relax because the first "ding" has allready been done.
Besides, this guitar allready has a whole lot of re-sale value, i don't think anyone's gonna care about the common little finish crack.
Actually, it does. When I sold my JP recently, that was the main question that I got asked. Mine didn't have them, but I have a feeling it would have hurt the resale value.
Glenn |B)
brentrocks
Well-known member
Bassplyr
Well-known member
Ok, question on this subject:
How can you tell for sure whether a crack is just in the finish or in the wood itself?
Any insight peeps?
How can you tell for sure whether a crack is just in the finish or in the wood itself?
Any insight peeps?
beej
Moderator
Guys, we still have to keep in mind this is a corporate forum - graciously hosted by Sterling & MM - and we should respect their wishes.
They've made it clear that there's a proper channel to deal with all customer concerns, be it necks, frets, stress cracks, you name it. They've put a top notch dealer network and customer service department together to service their instruments. All they ask is we use that network first before posting issues on the board.
With that in mind ... we should really let this thread die ...
They've made it clear that there's a proper channel to deal with all customer concerns, be it necks, frets, stress cracks, you name it. They've put a top notch dealer network and customer service department together to service their instruments. All they ask is we use that network first before posting issues on the board.
With that in mind ... we should really let this thread die ...
banjoplayer
Well-known member
You can´t tell, of course, but you can believe jongitarz
http://www.ernieball.com/forums/music-man-guitars/1823-john-petrucci-stress-crack-issue-2.html#post11598
This may be the point, that "pisses" BP and Jon off. The issue about the "crack in the wood". No one ever reported about a crack in the wood!?!? I read nearly all "crack-threads", because my Morse has one too. ALL stress-cracks at neck pockets are cosmetic, a finish-issue.
Do you wanna see a picture of Steve Vai´s stress-crack? I don´t think he sent the body back to Ibanez
It is a thing that happens also very often to Ibz-RG-Models.
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