SteveB
Well-known member
g_man said:
He meant that they probably yelled at Beth (who is the international rep) before escalating things to Big Poppa.
- Thread starter Beth
- Start date
He meant that they probably yelled at Beth (who is the international rep) before escalating things to Big Poppa.
Norrin Radd
Well-known member
koogie2k said:Nice to see someone who takes pride in their work. As a side note, if I offended anyone by my actions, I apologize.....but, I will not apologize for how I feel about the situation or how I will defend EBMM and in particular Big Poppa. With that said, I am going on a well deserved vacation with my wife. She deserves it more so than anyone on the planet. I will check in from time to time, but, I will be off line for about a week. This is one trip I am looking forward to with just me and my more than understanding wife. Hope all is well with everyone and be safe. Once I am back....I get to go job hunting....Life is good, take care.
Have a good vacation Koogs! And wherever you go, Beware of Clowns!!!
koogie2k
Well-known member
Norrin Radd said:Have a good vacation Koogs! And wherever you go, Beware of Clowns!!!
Yeah...the ones juggling AL necks.....
tommyindelaware
Well-known member
i think this is all more about manners than about birdseye.......!!!!!!!
kbaim
Well-known member
*Mr Burns voice*
Release the hounds!
Release the hounds!
beej
Moderator
Hey Lance/Eric- what store are you at?
ernie1966
Well-known member
- Joined
- Dec 12, 2002
- Messages
- 1,271
kbaim said:
No, as Homer said,
"what are you gonnma do, release the dogs, or release the bees, or release the dogs with bees in their mouths that spit bees when they bark at you?"
That being said, I went looking thru me collection for bird's eye and can across this Plain Jane. I never noticed how plain it is, I guess I don't care. Should I care now, should I start busting balls for a replacement? Oh, it's on my Graph Pearl Pet.
koogie2k
Well-known member
Nice flame.....
beej
Moderator
pickngrin1 said:
Looks aren't the only reason you buy a MM guitar. They're incredibly well crafted instruments that play like butter.
It's been stated a million times, but necks are LUCK OF THE DRAW. You should have known that going in- if you didn't you should take that fact up with your dealer.
As for the wait time, you're ordering a brand new guitar. Same wait as before- seems reasonable to me. If you want something quicker- look for dealers that keem them in stock so you can try before you buy.
Really not fair to take things out on Beth, BP and the EBMM team when they've been totally up front about their policies and business practices.
If you want the finest guitar money can buy, buy this one or wait for another one.
Personally, I think that neck looked great. I've had plainer ones. (In fact, my old Morse is conserably plainer, but that doesn't matter one bit to me. I'm buying them to play.)
Jonny Dubai
Well-known member
Been away for a couple of days so just to add my thoughts.
B--the neck looks fine to me. I have an EVH and an axis ss, they dont have a ton of eye, but they play very well.
I want a guitar to play not a piece of furnature to look at.
I am not a maple snob!
Jonny
B--the neck looks fine to me. I have an EVH and an axis ss, they dont have a ton of eye, but they play very well.
I want a guitar to play not a piece of furnature to look at.
I am not a maple snob!
Jonny
PeteDuBaldo
Well-known member
Hey Ern - had you not noticed the flame vs birdseye 'cause it doesnt come out of its case?
btw, thats one of the 2-3 flamed necks I have seen come through here. Want to swap necks with a different one here?
btw, thats one of the 2-3 flamed necks I have seen come through here. Want to swap necks with a different one here?
Lets be reasonable
Lets be real guys it is a photo if we can all judge the look and feel of a guitar from a picture, i guess there is no need to walk into a store and play a GuitaR TO SAMPLE IT BEFORE WE BUY IT. Hell y dont we just close all car dealerships and we can just buy cars based on a picture as well with out a test drive. I think this is a drawn out topic in which the actuall meaning is being missed. Lets be honest with ourselves guys there are two values here, 1) if the customer didnt recieve the product in which he ordered and payed for, then in his shoes would you settle for any less. 2) I dont understand why the dealer finds it nesssecary to post a pick of a picture in defense of its self, regardless of the situation i think it is tacky especially for a so called professional Guitar store to even expect people to make a judgement on a Guitar neck by looking at a picture, Maybe we should all take pictures of our guitars and send them to the dealer and ask them for a quote on a trade in and see what they say about having to see the guitar in person. (just thought) I highly think the would quote you based on a phote AND BE REAL HOW MANY OF YOU WOULD PURCHASE A GUITAR FOR THAT KIND OF MONEY IF IT WASNT WHAT YOU ORDERED OR IF IT WAS BASED ON A PHOTO. I find it hard to believe that this site would even allow a picture to be posted and have millions of wanna be guitar specialists team up on one individual that wasnt happy witha purchase based on a photo. I would also liek to say this opinion of mine in no way relfects on the quality of the product but more so is focused on the stores and whoever feels the need to be blamed for the way this has been handled
Sincerely,
A potentional Customer
Lets be real guys it is a photo if we can all judge the look and feel of a guitar from a picture, i guess there is no need to walk into a store and play a GuitaR TO SAMPLE IT BEFORE WE BUY IT. Hell y dont we just close all car dealerships and we can just buy cars based on a picture as well with out a test drive. I think this is a drawn out topic in which the actuall meaning is being missed. Lets be honest with ourselves guys there are two values here, 1) if the customer didnt recieve the product in which he ordered and payed for, then in his shoes would you settle for any less. 2) I dont understand why the dealer finds it nesssecary to post a pick of a picture in defense of its self, regardless of the situation i think it is tacky especially for a so called professional Guitar store to even expect people to make a judgement on a Guitar neck by looking at a picture, Maybe we should all take pictures of our guitars and send them to the dealer and ask them for a quote on a trade in and see what they say about having to see the guitar in person. (just thought) I highly think the would quote you based on a phote AND BE REAL HOW MANY OF YOU WOULD PURCHASE A GUITAR FOR THAT KIND OF MONEY IF IT WASNT WHAT YOU ORDERED OR IF IT WAS BASED ON A PHOTO. I find it hard to believe that this site would even allow a picture to be posted and have millions of wanna be guitar specialists team up on one individual that wasnt happy witha purchase based on a photo. I would also liek to say this opinion of mine in no way relfects on the quality of the product but more so is focused on the stores and whoever feels the need to be blamed for the way this has been handled
Sincerely,
A potentional Customer
beej
Moderator
Bobby-
EBMM is the manufacturer, not the dealer, and I think it's fair for them to throw this out for public consumption given that it's been discussed a lot internally and with the customer.
> IF IT WASNT WHAT YOU ORDERED
That's the point- you can't order a specific neck. Period. You get whatever neck EBMM selects for you.
So you can't then say "the neck wasn't what I ordered".
Now, if you're not satisfied with the frets, electronics, premium top, that's something different. But we're talking about the neck.
EBMM is the manufacturer, not the dealer, and I think it's fair for them to throw this out for public consumption given that it's been discussed a lot internally and with the customer.
> IF IT WASNT WHAT YOU ORDERED
That's the point- you can't order a specific neck. Period. You get whatever neck EBMM selects for you.
So you can't then say "the neck wasn't what I ordered".
Now, if you're not satisfied with the frets, electronics, premium top, that's something different. But we're talking about the neck.
fsmith
Well-known member
Wow... This is gonna be fun.
Bobby,
Before you jump in with both feet on your first post, you might want to go back and research the whole story. Just a thought...
1. He had the chance to play the guitar and refused to.
2. He made claims that were not true. Whether he was misguided by the store or not, you cannot request a figured neck.
3. He got what he ordered. He received a very well made guitar that had a nice neck on it to begin with.
4. Most people here have purchased their guitar based on a picture or spec. It's very hard to find a dealer that carries every model and color.
Good luck...
fred
p.s. - about that Y2D I'm waiting for. I paid for that bad boy before they were finished with the prototypes... I had purchased my other 2 guitars at the time without seeing either one, I ordered the Petrucci and picked up the Silo in an eBay deal with a certain Canadian from the forum. I knew what I was getting sight unseen.
Bobby,
Before you jump in with both feet on your first post, you might want to go back and research the whole story. Just a thought...
1. He had the chance to play the guitar and refused to.
2. He made claims that were not true. Whether he was misguided by the store or not, you cannot request a figured neck.
3. He got what he ordered. He received a very well made guitar that had a nice neck on it to begin with.
4. Most people here have purchased their guitar based on a picture or spec. It's very hard to find a dealer that carries every model and color.
Good luck...
fred
p.s. - about that Y2D I'm waiting for. I paid for that bad boy before they were finished with the prototypes... I had purchased my other 2 guitars at the time without seeing either one, I ordered the Petrucci and picked up the Silo in an eBay deal with a certain Canadian from the forum. I knew what I was getting sight unseen.
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SteveB
Well-known member
Bobbyl,
I think you missed the key points of this thread (which I agree is drawn out ad nauseum).
1) he didn't PAY for a neck that was chock full-o birdseye. No such guarantee is ever made or implied on an EBMM guitar. There is no 'upcharge' for a fancier neck. What right does he have to complain then? And even when he did, he was given the option to purchase something more to his liking.
2) Apparently, the dissatisfied customer DOES think that just looking at a guitar is a way to judge it, or he wouldn't care how much birdseye is in the neck, right?
As for buying or valuing a guitar based on a photo.. millions of eBayers do it every day. I'm not one of them, personally, but there are a lot of them out there.
As a potential customer, I hope you'll see that EBMM bends over backwards to accomodate people. If they were unreasonable, or if they misrepresented their guitars, most of us would not own more than one of their instruments.
I think you missed the key points of this thread (which I agree is drawn out ad nauseum).
1) he didn't PAY for a neck that was chock full-o birdseye. No such guarantee is ever made or implied on an EBMM guitar. There is no 'upcharge' for a fancier neck. What right does he have to complain then? And even when he did, he was given the option to purchase something more to his liking.
2) Apparently, the dissatisfied customer DOES think that just looking at a guitar is a way to judge it, or he wouldn't care how much birdseye is in the neck, right?
As for buying or valuing a guitar based on a photo.. millions of eBayers do it every day. I'm not one of them, personally, but there are a lot of them out there.
As a potential customer, I hope you'll see that EBMM bends over backwards to accomodate people. If they were unreasonable, or if they misrepresented their guitars, most of us would not own more than one of their instruments.
Norrin Radd
Well-known member
beej said:
Actually, we're talking about the grain of the wood on the neck. If there were a playability issue with the neck that would be one thing, but this complaint is purely cosmetic. You HAVE to draw a line somewhere. What's next?
"I'm rejecting this guitar because:
1. The Floyd isn't quite as shiny as I expected.
2. My Premium top isn't exactly like the one in this picture here.
3. The pearling on my tuning pegs is not as extravagant as I had wanted."
I mean come on, how can you complain about an "option" that IS NOT an option? I don't get it. It's insane. The guy is a pain in the ass and continues to be. You will notice that I attempted (earlier in this thread even) to extend the olive branch. Apparently it did not have the right grain for him to accept it. He continued to piss and moan immediately after and continues to do so. I'm sorry, but the dude has a severe case of cerebral rectumitis. He just doen't get, and neither does anyone else who thinks you can reject something you special ordered because you wanted something that it does not come with. Is it really that difficult a concept to understand? It's called assumption of risk. You take it when you place an order like this. How much clearer can it be? Birdseye is not an option. EVER. It's not an option. Get it? You cannot specifically order it. Got it now?
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Norrin Radd
Well-known member
And before we jump on EBMM for bringing this issue to the forum, let's remember, they didn't. The pain in the ass did.
koogie2k
Well-known member
bobbyl....let me be the first to say "Welcome to the addiction!"
I have read your post. The problem is the issue was brought about in another thread by the guy in question. He continued on and then he got nasty and beligerent with EBMM Customer Service. However, it is an issue that should not have come about due to the "rejection" not being an option provided by EBMM. Necks are luck of the draw. I can look at a neck and see if it has bird's eye, flame, quilt and the like. It is easy to do. How it feels is another matter all in itself. The guy himself stated that he did not plug in the axe due to time constraints and simply rejected the guitar neck based on looks.
Now, as far as being "wanna be guitar specialists". WE all wanna be guitar something...hehehehe.....I consider myself a guitarist in learning. Not much more.
Fellas, let's get back to our laid back mode and not let this turn into a flaming war. I simply responded to bobbyl's post and welcome him to OUR forum. So, let's take him in with all the coolness we all have for one another and ask him the important question......................
Which axe are you looking at as a potential customer? I have an inquiring mind and I want to know.
I have read your post. The problem is the issue was brought about in another thread by the guy in question. He continued on and then he got nasty and beligerent with EBMM Customer Service. However, it is an issue that should not have come about due to the "rejection" not being an option provided by EBMM. Necks are luck of the draw. I can look at a neck and see if it has bird's eye, flame, quilt and the like. It is easy to do. How it feels is another matter all in itself. The guy himself stated that he did not plug in the axe due to time constraints and simply rejected the guitar neck based on looks.
Now, as far as being "wanna be guitar specialists". WE all wanna be guitar something...hehehehe.....I consider myself a guitarist in learning. Not much more.
Fellas, let's get back to our laid back mode and not let this turn into a flaming war. I simply responded to bobbyl's post and welcome him to OUR forum. So, let's take him in with all the coolness we all have for one another and ask him the important question......................
Which axe are you looking at as a potential customer? I have an inquiring mind and I want to know.
koogie2k said:Nice to see someone who takes pride in their work. As a side note, if I offended anyone by my actions, I apologize.....but, I will not apologize for how I feel about the situation or how I will defend EBMM and in particular Big Poppa. With that said, I am going on a well deserved vacation with my wife. She deserves it more so than anyone on the planet. I will check in from time to time, but, I will be off line for about a week. This is one trip I am looking forward to with just me and my more than understanding wife. Hope all is well with everyone and be safe. Once I am back....I get to go job hunting....
KOOGIE!
Have a great vacation, ya hear?
-Beth
