Jimmyb
Well-known member
Yeah, you're on nappy changing tonight!!
I think someone needs to get laid.
I hope that you stick around....
I don't like threads like this - they make me sad
Lifes is too short.
I cant imagine ever going off my trolley and slagging off the big man on the forum. I felt like a world class moron when I pulled a dodgy last year trying to get a Dargie AL, I didnt think id ever live it down, so bad did I feel about letting the EBMM guys down.
Um, I'm going to take the other side of that.
Elvis says that I am censoring the forum...Wouldn't the mod's delete CS threads then? No we leave them up and try to talk in a kind way and it only escalates if the attitude on the other side is unreasonable. Period.
I do think that I get into trouble in that I am myself here. There is no canned answers when under attack. Most people in CS cannot respond how they would like because of the ol adage "the customer is alway's right" and they take the venting and abuse. If that's what I have to do with guys like ELvis and Ratfart and the boycotting Canuck then I would rather mow the lawn.
This brings up something interesting....Elvis has no idea who he talking to and in front of....I am very honored to know that there are great people who have my back and one guy here who will go unnamed that you shouldnt mess with under any circumstances........He is my friend period.
Here is a link to an article that I recently read.......does this apply here?
Top 5 reasons why “The Customer Is Always Right” is wrong
So much of what you read in business is old cliches that when you deconstruct you realize that they are wrong. The negative squeeky wheel gets more attention than the happy customer who is discounted and trivialized as fanboy.
Here is a link to an article that I recently read.......does this apply here?
Top 5 reasons why “The Customer Is Always Right” is wrong
As for "failing to mention that it is a 3+ year old guitar", in my opinion that is an irrelevant fact. The charge by the tech was that the truss rod was set improperly. I don't think he said it was "broken". That was your assumption.Elvis
If the scenario happened like yousaid ...you would be right. I would be totally wrong. But for some reason you left out the big facts....did you read the thread here or did you read a selective recreation elsewhere?
thank goodness that there is a record of the posts and threads. Lets be a little fair...in your scenario you failed to mention the 3+ year old guitar....you never mentioned that he did not like being charged including freight to canada $400.00 to make things right on a USED guitar.....He announced a boycott before I could possibly try to make him happy. Sorry to inform you but anything is possible but seriously we have not had one complaint regarding trussrods in the wrong place that suddenly appeared after over 3 years.....
If the truss rod was broken and the guitar was unplayable why did he buy it? It wasnt a new guitar he had a choice.
If defending your company and its team members is wearing a badge and being arrogant then guilty as charged. The sad part is that if he had presented his issue in a civil manner I would have made him happy. If you dont believe that then there are a bunch of people who do.
I dont want to censor this board and your thread will stay up. I ask two things from people that post here....that they dont pm me and that they contact customer service with issues first. If thats too much for you then we arent a good fit and I wont stoop to your level and name call. Lifes is too short.
THis is why Bob Taylor and Paul Smith stopped participating on their forums.
Guys and Gals this shouldnt be a jumping on Elvis...obviously Ive rubbed him wrong and his delivery would be fun to watch face to face.....
Really the example he used was really sad......How could we have made the guy happy that started firing bulletts on a used guitar? WOuld you buy a used car that ran poorly and then complain to he dealer and announce a boycott on an international forum because you got charged to repair the car?